Phillips Monuments

After reading the review from Amy K. I’m SHOCKED because I could not have been more pleased with the service I got from Phillips Monuments. When my daughter passed away I had no idea what I was doing, but the folks at Phillips Monuments (especially Pat) helped me to pick out the perfect headstone for my daughter. I was even more pleased when it was delivered to the cemetery and was even better than I had expected. They went above and beyond to help me with more than just the monument! They even told me where to go for a great deal on a casket for my daughter. And again, it turned out to be just what I wanted. So I’m sorry if there is a disgruntled family out there, but I’m sure I could not be the only person that these folks went out of there way for. I could tell they really cared about my feelings and did everything they could to make me feel comfortable in the decisions I was making. I would definitely use them again. Lord knows, I hope I don’t have to again any time soon, but they are great Christian people and I KNOW they are doing a great service for this community.!!

in reply to Pat P. of Phillips Monuments. The excuses never end. The resolution to the problem came through the Better Business Bureau. I made the complaint for my mother who is 88 and does not use a computer or Unilocal.For the record, she was very dissatisfied. This comment from Pat P. was posted ⁰⁸⁄₂₇ according to the notice I received from Unilocal.The final resolution to the poor service was 04/​04/​2014. My mother did receive a refund. It took so long to be delivered that she had moved. The company is full of excuse. Look for a reply next year.