Animal Emergency of Mokena

This is the 2^nd or 3^rd time I have brought a cat of mine to Animal Emergency of Mokena in the last 5 – 10 years. Tonight I brought my 18 yr old cat who is being treated for kidney failure and early pancreatitis. I was looking for professional advice as to why my cat is not eating and if blood work would help understand more about my cat’s medical condition. Dr. Gary S. and the other 2 staff members were very compassionate towards my cat and me. Dr Gary was very kind. He listened to me, looked over recent blood work reports I brought with me and explained his impression of my cat’s medical concerns at this time. Dr. Gary asked me if I wanted them to give my cat subcutaneous fluids, under my cat’s skin. Being a health professional I chose to have the fluids given to my cat. He didn’t suggest andy blood work at this time. I appreciate that Dr. Gary didn’t do unnecessary tests or procedures on my cat. I highly recommend Animal Emergency of Mokena. I would bring my pet to them again, if necessary. Driving to their facility was easy (with GPS), as I don’t live close to Mokena. Parking was plentiful during my night time visit.

I had to use the Animal Emergency of Mokena clinic last week for our cat. We had rushed him to our regular vet earlier in the week when he lost the use of his back legs. Our vet told us he had congestive heart failure kept him on oxygen overnight and started him on heart medication. We brought him home the next day but he got progressively worse all week. We were hoping he could make it until we could get to our regular vet, but you know how things happen. It was Friday night just after 10:00 pm and our cat went into heart failure again. I had spoken to our vet about the Animal Emergency clinic earlier in the week «just in case». We did not want our cat to suffer overnight and so we called the clinic and they told us to come right in.
It was the first time we had used this clinic but I would not hesitate to return in the future. All of our interactions with the vet and the staff here were professional. They were very understanding and compassionate. Dr. Gary Soumar explained what he was doing and did not rush us.
We are very fortunate to have a business like this in our area that operates the hours that they do and and performs the emergency services they do.
Thank you so much to the staff at Animal Emergency of Mokena for your compassionate assistance in our time of grief.

This clinic is wonderful. We had to come in to put our dog down, and the staff was unbelievably kind, patient and understanding. A week later we received a condolence card in the mail with a hand written message and paw print of our dog in the front cover. Truly a place that goes above and beyond for a grieving family.

I called the emergency clinic because for a half an hour my dog had been coughing horribly. I had thought it was kennel cough because he recently got the vaccination and I thought that could be why. It was getting worse and I was getting worried.
After a while I decided to call. When I called they answered the phone and were so nice and told me information about kennel cough, reassurance, tips on how I could help him stop coughing (something as simple as taking him into the night air! And it worked!), and signs to look for which meant it was worsening and should probably take him in.
They were so helpful over the phone and it was much appreciated, especially considering they are about an hour away but the closest place to us. If I have any more problems again I will be sure to give them a call. Thank you Animal Emergency of Mokena!

I had rushed my cat to animal emergency of Mokena on Christmas eve after working all day, i had come home to change and go to my aunts house for the holiday, that was the plan until i noticed my cat Shelby breathing weird actually struggling to breathe so i brought her there since it was the closes place to my house that was open. i got there, they took her back right away and got her checked out, the actual vet was very kind he took the time to explain everything to me and told me she had lung cancer (which was heart breaking) and told me my options. He even talked to my mother on the phone .He was very compassionate and I could tell he is very good at his job. The other staff members were not very pleasant i will say. one of them really looked like she didn’t want to be there at all which i get who wants to be working on Christmas eve but you work at an emergency vet, where people are bringing their sick animals, you need to have a poker face. i ran into an issue when I was about to pay i didn’t have enough money. I had asked the vet before they had done anything with my cat if they bill he said no that they did not and i told him i did not have much money because like most i went broke for the holidays and did not expect my cat to be sick. she was fine a week ago. and he still proceeded to check out my animal. well when i was about to check out the front desk woman goes ok its gonna be $ 300. how was it $ 300 anyways my cat sat in a oxygen cage for maybe 15 mins and they took one xray and gave her 1 steroid shot … i was honest and told them I didn’t have that much, i even called my mom and sister to see if they could help me out with the bill but were unable to due to money issues as well. and i told them i only had $ 100 dollars on me and i could bring the rest on Friday when i get paid, and that was literally the rest of my money. The front desk woman and assistant were not happy about that and were not discreet about their feelings either. my sister (who was also at work) had called to talk to someone about a possible payment plan and the older front desk woman cut her off in the middle of a sentence and was VERY rude and handed me my phone back. The same woman had went in the back to talk to the vet, and came back out with a MAJOR attitude and said well we will take $ 100 and you need to leave. i was shocked that this woman spoke to me this way, she made me feel embarressed more than I already was. Then the vet came out after he probably heard the way this woman spoke to me and said $ 100 is fine just take care of her and make her as comfortable as possible and said i could bring her back if i needed to (again the vet was wonderful, only reason i would recommend this place to someone!). So i took my cat and i went home. shelby made it through the night and was still hanging on, but i could not watch her struggle to breathe anymore so in the morning i had to borrow money from a friend and brought her to a vet in Crestwood (première vet) and had to make the hardest decision to put her down! They were fantastic there! they didnt even charge me the emergency fee! and the whole staff makes you feel like family there they all were hugging my brother and i and i really walked out of there feeling like they actually cared. As for animal emergency of mokena I will be back to pay the rest of my bill but i will not return if i have an animal emergency! AGAIN I CANNOT STRESS ENOUGH HOW WONDERFUL THE VET WAS! the rest of the staff not so great.

I just had to make the unfortunate decision to put my cat Spotty down and brought him to Animal Emergency of Mokena on the recommendation of a friend. As hard as the process was for me, I couldn’t have asked for a better Vet and staff to handle it. They were patient, kind, attentive. I didn’t feel rushed. He took the time to sit with me and talk to me, explain everything, and convince me it was the right decision so as not to allow any more suffering. Two days later I received a wonderful, heartfelt card with a beautiful handwritten personalized note. I will always be appreciative on how everyone there handled one of the more difficult times in my life. I would, and will, highly recommend this clinic to anyone.

After my brand new puppy at an inedible nylabone, we ended up in the ER. We were promptly helped, and the vet was very patient. She answered all of my questions, and but my mind at ease. Thankfully, my pup was okay, ended up having an unrelated infection on another scar, which they treated without me asking.
My total bill was $ 350 dollars, but that included X-​rays, an injection for nausea and two medications for home. I was very happy with the service. We were in and out within an hour.

I hope I never have to go back to this place. That being said, they are on top of their game. I sadly had to come with a friend a few years ago, so it’s always been on my radar for a «just in case» moment. I came back with my mom a few weekends ago when her dog was drenched in blood. We thought it may have been coming out of her butt, so we were really worried and raced here in the middle of a snowstorm.
You would expect a place that’s used to dealing with emergencies to be friendly and warm and of course, they were. They got us in right away and didn’t seem phased by the fact that there was now dog blood all over their floor. The doctor came in and asked about symptoms, how she normally behaves, etc and then took her in the back to sedate her and run some tests.
The whole process was a big blur because my mom and I were both very upset but they handled it so well. It turns out that Bella just had some kind of wound on her back leg that burst open and was dripping in blood. The doctor was very compassionate and also detailed in explaining after care and follow up instructions.
I hope that no one reading this review ever has to use their services, but if you do have some sort of animal emergency, you will be in good care here.

We were helped within 5 minutes walking in, staff was very friendly, insurance did not cover our pet here but that was understandable (total was $ 108 including medication). Thanks!

The Emergency Vet is a place I’d rather not be. But, our dog had an emergency on a Sunday night. We came here because it was the referral place on our primary vet’s voice mail.
We had to wait, but not for too long. Like a people ER, how long you wait depends on who else is there and the nature of the emergency.
The doctor professional and nice, very pragmatic and nice to my dog. She gave us a couple of options and was patient while I processed all the info and she answered my questions. We ended up going home with strong pain meds to get us thru to the next morning when we could get to a specialist to help us.
The office is very clean.
I called my primary vet the next morning, and Animal Emergency had already sent them 411 on our visit. Nice follow-​up.
Anyhow, I hope to never be back with an emergency, but it is good that they are here.
And the dog is feeling much better, thank you.

Animal Emergency of Mokena is a great option when your normal vet is unavailable. My dog had hurt his paw on a Saturday night after my vet had closed and I ended up taking him here. The staff was very friendly and took care of his injury right away. I expect an emergency vet to cost a lot more than a normal vet visit, but it was less than I was expecting, so I was very pleased with my visit. They called my normal vet and communicated with him what went on and what they did. If needed, I would go there again. Although I hope I don’t have any pet emergencies.

Our dog passed away from congestive heart failure at 5 years old on a Sunday morning about 1 a.m. Since our regular vet was not open I called the Animal Emergency of Mokena. They were wonderful! They told me what to do over the phone so that when I got to the Animal Emergency I knew what to do. I left Buddy in the car, went in and filled out all the paperwork and then brought Buddy in and handed him to the staff. They were so compassionate and understanding. It was a very difficult day for all of us but bringing him to the Animal Emergency of Mokena was the best place for this situation.

These people are great, we came home the other night and our rescued cat was going crazy, if you tried to touch her she bit you, something was wrong with her ears, Now it’s 10.00 at night what do you do?
I remembered our vet told us to go here in an emergency, they have a vet on duty 24 hours a day, we called and they told us to come right in, it seems our cat had a bad ear infection, they took care of her, explained to us everything she did, and gave us some medicine for her.
They are a little pricey, but what the heck, I hope we never have to go back, but it’s nice to know if you need them they are there to take care of your critters.