Hertz Rent A Car

I honestly was going to let this go, until I found out today I STILL got charged (not once, but TWICE) for an upgrade to a car I didn’t even have for a day because Hertz gave it to me in a bad condition. The only good thing was the driver who picked me up. He was incredibly friendly, but that’s where the positive things end.
Here’s my story:
Since all these tiny Hertz locations literally have two cars at a time to choose from, my choice was a Mazda 2 or a Chrysler 200. So naturally, I chose the Chrysler 200 and paid a small upgrade fee for this vehicle while my insurance covered the rest.
Right away I noticed garbage and an empty water bottle in the center console, but I shrug it off because I’m just happy to have a rental car while my normal car gets fixed from a drunk driver who hit me. I take the car home listening to music/​radio at a reasonable volume and I don’t hear anything out of ordinary, and don’t use it the rest of the night. I go to take the car to work the next morning, same thing, the music/​radio is at a reasonable volume. My neighbor who happened to be behind me at an intersection lets me know something is hanging and dragging under the rental. I turn down my music, sure enough there’s faint scraping noise because there’s plastic paneling from the undercarriage dragging and scraping on the ground as I drive down the street. Awesome, right?
It’s 8:30 in the morning on my way to work. I don’t have time for this nonsense, and I’m not prepared to deal with a situation where this plastic paneling gets caught on something on the road and causes bigger issues. In a panic, I try calling Hertz Mokena, but get rerouted to Hertz Crestwood (because apparently the Mokena location forgets to turn on their phone system at 8:00am, when they are supposed to be open), who then tells me to go to Hertz Countryside since it’s closest to my work.
I get all the way to Hertz Countryside, see they only have a Nissan Sentra covered in snow (with no plates?) and a bumper car (a.k.a. Ford Fiesta hatchback). Countryside Hertz guy is confused that I was sent here and says Ford Fiesta or nothing… OR I can take the time out of my day to go to the Firestone down the street to have the car repaired on my own time AND dime to have them fix it and then they would reimburse me later (ARE YOU KIDDING ME?).
Now late to work and definitely not having time to go get a rental car fixed with a problem that I didn’t cause (obviously Hertz employees don’t inspect the condition of the cars before they give them to customers), I had to drive said Fiesta, which had a salt-​covered windshield with clogged sprayer nozzles to where I couldn’t see anything when sunlight was shining through. The previous driver must have went hardcore off-​roading in the Fiesta because brush/​leaves/​mud are all over the back, AND the oil change warning light was on too. Honestly, how are these acceptable conditions of your cars?
The day I had to switch cars, I gave the Mokena location a courtesy call to let them know the 200 was at the Countryside location and gave them a warning /​heads up and they said I could return the Countryside Fiesta to them. After dealing with this fiesta gone wrong after two days, I called again and asked them if I had to drop the car off or if they would pick it up. They said they’d pick it up from the body shop and I was told I would not be charged for an upgrade since I didn’t actually receive one. Guess what? Today I was charged for the «upgrade» twice, almost a month later.
This was absolutely NOT a fiesta. This was a very bad time. I used Hertz because they were the State Farm «preferred» rental agency. I trusted Hertz to give me rental car so I could be worry-​free during an obviously very stressful time and they failed on every level possible and caused me more of a headache than I originally started with.
I honestly should have listened to everyone who told me countless times to use Enterprise instead. Of course they’re closed on the weekends, so I can’t even call them right now in regards to the refund.

THIS PLACE DOESN’T EVEN DESERVE 1 STAR!
So I was in a car crash September 5^th. It was the other parties fault. Her insurance was suppose to cover for everything including the rental car. I go to this location because the insurance told me too.
I call a two days ahead and they were having computer issues and they told me they would call me back. They never did. I call the again the next day and this time everything was fine and I made sure I had a car ready for me.
I go to pick it up on October 28 and I had a women with the initials DI who was helping me. (I think it’s an I) She was sweet but she NEVER told me the real prices of things. When trying to get me to do the gas plan she said, «You can bring the car completely empty and it will only be $ 2.49.» I replied, «Only $ 2.49 for total?» She said yes. Well… She was wrong or she lied on purpose! I saw the board behind her and it said $ 2.49 PER GALLON. So I declined the plan. I picked out my car, filled out the paper work, and I was on my way.
I returned the car November 1^st. The same lady who greeted me helped me again. She made returning the car really easy… A little too easy and I asked her if I need to pay for anything. Or fill out any paper work. Or if she need any information from the insurance. She said no.
Yesterday, December 2^nd, I saw on my account that Hertz took out $ 175.50. Making my account be -$ 160. I call this location and after speaking to the guy he said, «would you like to speak to the manager?» I said yes. He then said, «oh… Well he isn’t here. He is at another location.» Why would you offer me to speak to the manager if he wasn’t there?! I asked for the location he was at and he gave me the number. I called that location and the girl there said he will be back 15 – 20 minutes and he will call me. I waited an hour. I call again for someone else to answer and this person said he left an hour ago. Okay… That’s not what I was told before. So I call Mokena again. He wasn’t their either. I left my name and number at TWO LOCATIONS. I waited since 1 for a call back. Never got one. I called at 6 not knowing they were closed. So being annoyed that my MONEY IS GONE and being LIED TO. I call corporate telling them the situation. They said that since my account was closed on the 9^th and they took the money out yesterday that they would waive it. That I should get the money back with in 4 – 7 days. GREAT! AWESOME! I’m happy…
I get a call around 9 am from this location. Saying they need declaration to prove my liability. So instead of fucking CALLING ME AND ASKING FOR THE PAPER WORK you’re just going to take the money out. No phone call, no email, NOTHING. So going back and forth with my insurance company I FINALLY got them to send the paper work. Which was around 12.
Obviously nobody knows what the fuck they are doing at Hertz. Everyone is telling me something different. This is finals week. I don’t have time to be dealing with this bullshit. So avoid this place at all cost.

Let me start by saying that I set up my rental over a week in advance, as they were preferred by State Farm. I was scheduled to be picked up at 8am at the body shop where my car was being serviced.
By 8:10 I was concerned.
By 8:15, I called and got bounced to the Matteson location, as they were «picking up some cars» according to the woman who answered the phone. I was advised to wait and call back in 10 minutes if they weren’t there yet.
8:25 rolls around and I call again, asking to make sure my reservation was correct, as this was ridiculous. I, like most people on a Tuesday morning, had to get to work, and being late without so much as a call was beyond anything I understand. They respond with «what body shop are you at?» WHAT? «They’ll be there in 10 – 15 minutes.»
8:41 finally rolls around. FORTY MINUTES after my scheduled appointment, when the agent gets there. I would have AT LEAST expect an apology, if not some sort of explanation. But nope.
We finally get back to the Mokena office and get the paperwork done only to walk around the car and see countless dings. Seriously, I’ve had rentals and this was the worst one I’ve seen on the outside, with at least three large marks/​scratches/​rust on each side of the car. We get to the back of the vehicle only to see a spot where DUCT TAPE has clearly been ripped off, causing a large scuff of sorts on the trunk.
So not only are you 40 minutes late with no call, I get no apology OR explanation, AND a car that has been duct taped? To say I’m disappointed with your service as a whole would be the biggest understatement of the century. Next time, I’ll make sure to go with Enterprise because as a first time customer, you’ve done absolutely nothing to make me want to come back.

This Mokena location has got to be Hertz worst location, reserved a car about 9 days in advance and the day of pick up NOTHING
They sent me to another location to pick up a SUV that I did not want but told there is nothing else.
So be Very Very smart stay away from this location