Johnson & Son Tire

Love this place! We showed up about 15 minutes before closing because of a flat tire. They were more than happy to help us, even though I knew they would be staying late. We purchased a used tire for a great price. While they were replacing it, they let us know that another tire was coming apart. Instead of trying to sell us on it, they put it on for FREE! Not even a mount and balance charge for the additional tire! Getting a flat on a very hot day, with a 2 year old, is not fun! Two women (my cousin and myself) showing up with car issues, usually turns into a large bill. It was a great feeling to know they didn’t try to take advantage of the situation. I also appreciate the patience while my crazy 2 year old was running around! Thank you, Thank you, Thank you! Will be back for all future repairs!

I have purchased tires there on three different occasions and used them 3 different times to switch my snow tires on and off. Never an issue, fair price, and such a better product then Les Schwab.

In the past the work has been decent. A recent trip in to fix a heater that was blowing cold proved otherwise. They changed the thermostat which seemed reasonable, then the pressure cap on the fluid reservoir. That didn’t work so they told me it was likely the water pump — ok. That still didn’t fix it so they unplugged the AC and said that fixed it and it was blowing hot. Paid the hefty bill and drove 10 miles home at the heater never blew warm air even after the engine being fully up to temp. None of that bothers me too much except for the fact that they looked me in the face and told me it was fixed and sent me on my way. I also asked them to do an oil change, when I checked one day after getting the car back the oil was dark on the dip stick and a quart low. I doubt that it was changed. These guys are either inept or dishonest and I won’t be back. Took the car to anther shop, they diagnosed the problem as a plugged heater core, changed it out and voila! Summers Automotive in Kirkland. It’s a little more of a drive, but worth it.

I went in for the $ 29.95 oil change which included a «free inspection.» I was told that I needed $ 700 of new struts, etc. The funny thing is that my husband had just had my vehicle thoroughly gone over by our mechanic in my home state, since I was about to drive it 2400 miles, and he found a few minor tuneups but nothing wrong with the struts.
Called my brother, who is a mechanic in another state, who told me some things I could do to check struts, and there were no red flags (I also drive over train tracks twice a day and had noticed no problems). He also told me that the price quoted was way more than it should cost if they were bad.
Took it to an independent mechanic here in town, who told me that not only did I not need any work (and didn’t charge anything! Yea, Courtesy!!) but told me that it looked as if I had my struts replaced already, within recent history.
Worst case, this was the problem, that my husband usually takes care of all car maintenance things; I went in without my wedding ring and didn’t know the exact age of the vehicle, so I may have looked like an easy pigeon. Best case, maybe someone just assumed from the age of the vehicle that I needed the work done.
Good things: the gentleman at the desk was very nice and the waiting room was comfortable. The oil change was done promptly.
Nonetheless, it was disconcerting to have this happen (and the independent mechanic could have easily gouged me for it but was honest) and so I won’t be back. The independent shop will have my family’s business from here on (7 vehicles). I’ve never done a negative Unilocal review but the purpose of Unilocal is to help others, so here it is. Had I looked at Unilocal first, I never would have gone in the first place, because of all the bad reviews.

This is why you use Unilocal! I should have before I fell into this trap. I went in for an oil change with a $ 29 coupon. I was told at the desk that my car called for only synthetic. I said if thats the only option then I will have to, but I would check myself. He told me that he would check and asked for my number to call me. I only received a call when it was done. Came back to pick it up and the bill was over $ 90, dont remember exactly. He said he checked and synthetic is what the car called for. Then he said something very key, he said that it is possible to put in a synthetic blend if I wanted. Of course this is half the price and I was only told this after they did the change. I was very upset. Asked for the manager who came out and was just as argumentative as the associate. I paid the bill, cause I had no choice. I immediately called Ford and was told that I absolutely did NOT need to use full synthetic, that a blend was just find and at the dealership it would be around $ 35. I paid $ 82 because of false information by this shop. I feel that I am partially to blame for not asking more questions and finding out this info first. However, people take their cars to shops where their should be honest professionals. Thats not what I found. I will be pursuing a partial refund and will take this as far as I need to on principle. UPDATE: I was able to get a response from the store manager, who apparently has been moved to another store or no longer works here. Despite this, the gentleman whom I had the original problem with was very different and apologetic. He asked me to come in and gave me $ 60 back on my original purchase and my next oil change for free. I thought this was a great gesture and sorry it took this to make the change of heart. However, I am businessman and everyone has an off day or mistakes. He did the right thing so I am going to bump my review up to a neutral rating and after my next interaction, I may move it up more.

This (aptly named) «Johnson» and «son» are liars and thieves. Under-​quoting, then bloating time estimates for a cash grab. Lying about their services. Arguing and belittling customers when they get caught. Yeah, there’s no «good year» to visit these bums.
Against the backdrop of decent car repair shops in the area, these guys are the anti-​pattern for car care. Ask the locals around Monroe about these guys and their dirty rep.

Went in for a tmps sensor relearn, they told me it could take from 30 to an hour and their rate was 99/​hour. 20 min later the truck was done but they charged me an hour of labor a FREAKING HOUR 99 DOLLARS for 20 min of work. Ok. I can deal with what, what I can’t deal with is talking to a RUDE none caring person on the front desk (some old cranky guy most likely the owner or manager) talking to me like I’m some kind of idiot, if you don’t like people, don’t work on the customer service area, or at least learn about customer service. I feel bad for all of his employees. having to deal with him all the time, I could tell nobody liked him. But anyways, I’m never going back to that place. There’s better options out there people.

$ 167.00 DOLLARS to swap out a turn signal flasher in a 2000 civic???
These guys are scam artists! for me personally, ive had decent service from them. because im a man I presume. but they still seem to think they can get away with their crap on men who actually know a little about auto’s. claiming certain things are «wrong» with my truck each time I go in. they fix one thing, claim something else is «going bad» or «needs to be replaced». they performed a tranny service for me 4 months ago. while there they told me my rear differential and U-​joints needed to be «dealt with» or «going bad». uh huh, sure… i went back a week later to have a new starter installed, a procedure that actually NEEDED to be done, and they informed me that all four of my shocks should be replaced. huh??? what happened to dealing with the rear differential and u-​joints from just a week ago??? do they just make this shit up on the fly or what???
that said, heres what happened to my girl friend two days ago involving her 2000 civic: her turn signals were acting funny. not blinking properly and not coming on right away as she activated the signal arm… bla bla bla… ok, fine, now most people first off would immediately say, «oh, check the flasher», or, «oh, replace the flasher», or, «oh, sounds like a bad flasher», correct? i would also think this novel idea would pop into the heads of most professional auto mechanics too, correct? the good old turn signal flasher stand-​by, correct? unplug the old one, plug in the new one, right? takes a mere 30 seconds. and if its not a flasher issue, then move on to something more involved, right? NOPE. NOT AT MONROE GOODYEAR!!!
heres the breakdown:
**$ 28 for the flasher itself. ok, fine. to be expected.
**$ 75 in labor charges for a 45 min «diagnostics» procedure. diagnostic procedure on turn signals??? this is where I would think their expert knowledge and years of experience would kick in and they’d say, «probably just the flasher, better check that first…» WRONG!!!
**$ 50 for 30 mins worth of labor to do the actual «installation» of the flasher. in other words, unplug the old one, plug in the new one– for 50 bucks.
#1, im curious what the «diagnostic» procedure actually consisted of.
#2, 30 mins to unplug the old flasher and «install» the new one???
now I wasn’t there and im not a professional mechanic, but I do know how mechanics will take advantage of a woman who obviously knows nothing about cars. and in my opinion, that’s exactly what happened here. LADIES, PLEASE, GET A SECOND OPNION FROM ANOTHER MECHANICE BEFORE COMMITING TO GOODYEAR IN MONROE!!! OR AT LEAST TELL YOUR MAN HOW MUCH YOU’LL BE PAYING IF YOU DO DECIDE TO HAVE GOODYEAR IN MONROE DO WORK FOR YOU!!!
P. S. regarding the review by «Josh P», why did you give it 5 stars if you regard them as being «bad business»?

I was in a bind having to have my ’98 Civic towed into town on a Saturday after the radiator (original) cracked and wouldn’t hold any fluid on my way from Seattle to Mt. Index trailhead. I tried to politely negotiate with the manager about the quote he gave me. I knew I was a captive audience and I tried my best to keep him fair and honest.
Here’s the final bill I was given:
$ 44.50 diagnostic charge
$ 149 new radiator
$ 25 upper hose
$ 25 lower hose
$ 24 thermostat
$ 70 drain and fill
$ 239 labor (2.4hr)
$ 7 shop supplies
Total with tax = $ 634
Quite a bit of price gouging IMHO. I’m sure the work is good quality, but the manager was unpleasant when I questioned his need for 2.4hr of labor (from the time the work order was approved to the time I got the «ready» call, exactly 1.5hr had elapsed) for a job that is regularly quoted at 1 – 1.5hr. He said he put two guys on the job to speed up the work.
I also find the $ 90 diagnostic fee (it took all of 15minutes for his crew to spot the hole in radiator and inspect the head gasket) and $ 90 drain and fill charge egregious. Again, I was met with discontent when I questioned these charges.
After consulting my local mechanic — who who picked up the phone at his shop and gave me a phone consult on a day when he isn’t open — I knew I was going to get hosed and tried my best to negotiate with little effect.
One other anecdote that also caught my attention was when the tech was very quick to blame my local mechanic for not catching the crack in the radiator or replacing the hoses. That’s pretty bold to criticize another shop’s work without due diligence.
In the end all I was able to negotiate was to split the diagnostic charge and knock off $ 20 for the drain and fill. I’m okay with a shop taking their 20−25% mark-​up on parts and to set their labor rates commensurate with experience, but the add-​ons for the diagnostic and the overcharge on the coolant fill and flush on top of the extra 1hr of labor is just plain unethical and unscrupulous.
I certainly can’t recommend this shop based on my experience. All I can recommend is that you find a good local mechanic to build a good relationship with; someone you can really trust to help you with your car troubles. Goodyear in Monroe is not that place.
A few post-​script notes:
My local mechanic also urged me to ask if the thermostat needed to be replaced. The radiator and thermostat do not always fail together. Unfortunately the work order had already been completed and was a moot point. I learned a few things here: ask more questions about the necessity of each line item, and to always seek out alternate solutions. I learned later in the day that if I bought some liquid metal, I may have been able to get the radiator sealed up enough to circulate some water and get me back to my local mechanic, whom I trust. I wish had requested the old parts to bring to my local mech. Who knows if the hoses really had to be replaced at that moment. I’m not convinced that the hoses were glaringly hard or cracked. Nor was I convinced that the crack in the radiator was visible prior to today as was suggested by the shop mechanic. Again, in retrospect I wish I had asked the shop manager to show me the damage for my own peace of mind. Hindsight is always ²⁰⁄₂₀ and I was caught in a pickle today being in an unfamiliar town with limited options for getting home.

A week ago my maintenance required light came on away from the town I now live in. I asked this business if they could see a reason for it. I had just had my car serviced and new water pump put on. They told me that three of the four struts were leaking, it would cost $ 150.00/strut and $ 98.00/labor each, approx. $ 1000.00. They then charged me $ 107.00 for the 15 minute «look». I paid, but I have NEVER EVER been charged by anyone for a quick look like this. Ever.
I have a 2007 Toyota Camry, with only 49,000 miles on it. I am an older woman, the original owner of the car and do not lend my car out to anyone. My mechanic where I live now looked at the car Friday. He said they were fine.
I emailed Goodyear about what I discovered and ask for my money back since they tried to cheat me. «Wade» phoned back all hot and angry that I dare question them. Demanded who told me that, and then said they were wrong. I told him I would be another opinion them. I did. From the mechanic I had for 10 years before I moved.
NOTHING WRONG WITH THE STRUTS !
Two certified, highly rated businesses BOTH told me my struts are NOT leaking. BEWARE of what this business tells you. GET A SECOND OPINION ELSEWHERE.

You know those horror stories you hear about auto shops trying to con you out of money? This is one of those places. I brought my car in for a problem in the drivetrain and received a list of $ 4,000 worth of work that «needed» to be done. Once I had them fix only one thing and received a bill for $ 2,100, they then told me my car wouldn’t even start by itself and they needed to fix the starter.
There was NOTHING wrong with the starter in my car before I brought it in.
My husband and I will be contacting management to hold someone accountable for the obvious con they’re running. Do yourself a favor and go somewhere else.
Update —
After filing a complaint with the BBB, this business refused to acknowledge the complaint. I tried to contact the corporate office to find out that this is actually not even an official Goodyear. The business is allowed to assume the name because it sells Goodyear products.
After paying the $ 2,100 and getting my car back, it began to do the exact same thing about 20 miles later. When I brought it back into the shop, demanding they fix it, he said it wasn’t doing the same thing and would charge me more to fix it again. I was completely conned out of $ 2,100 and still have a broken car with no corportate office to hold them accountable.

I have only gone to Goodyear Monroe for oil changes. The price for an oil change and tire rotation is around $ 23.00 w/​o tax, which I think its a pretty good deal. The only downside is that it takes 1.5 hours for them to perform all of this because of the tire rotation.
Of course they also try to upsell you on new tires, but that doesn’t bother me.
It’s good to go before Winter so you know your tire is rotated before it snows.