Open Road RV

We bought a 5^th-​wheel travel trailer from Open Road in December 2014. The sales process was pleasant and our salesman was knowledgeable and not pushy. We feel we received fair value for our trade-​in, and the price of the new trailer was competitive.
As there were a few upgrades/​options we wanted them to install, it was about 3 weeks between purchase and delivery, and they did deliver on-​time. During the pre-​delivery walkthrough, we found about 15 items (factory discrepancies) that needed to be corrected, and they promptly made the corrections.
As happy as we were with the sales process, I have to say that we are even more satisfied with the service provided after sale. We have taken it in for warranty work 5 times in the 9 months since purchasing it. (Seems about average for the first year of ownership of a travel trailer.) Each time the repairs were completed correctly the first time and their work appeared to be of high quality.
Twice we found we had a need for warranty work just prior to a planned trip. Most RV dealers would have put us at the end of the line regardless of the circumstance. Open Road had us bring in the trailer immediately, and they had the repairs completed in a day or two — insuring we did not have to cancel our trip. Once, they loaned us a wheel and tire as one of our wheels failed (wheel not tire) and a replacement was to be a month out from the supplier. Again, saving a trip of ours.
Has every encounter gone smoothly? Of course not. There have been a couple hiccups, but in each case the service department has corrected the glitch as quickly as possible. And the people at Open Road have been highly responsive to our needs — whether it be sales, service, or parts.
I have no reservations in recommending Open Road RV Center as a good place to purchase an RV.

Our salesperson was friendly and anxious to please. However, the rest of the establishment was terrible. I purchased a used motorhome, not inexpensive, and it has been a battle ever since I signed the paperwork. I was going out of town for 2 weeks so they wanted me to rush in to pay for the vehicle before I left, which I did. I arranged to drop off my trade in and pick up the coach 3 weeks later. We wanted 2 small things added to the coach. We arrived on the appointed day only to find that the coach was not ready, the 2 things we wanted done had not even been started to be installed. The expensive PMI that we agreed to was a joke. We told them that we weren’t going to take the coach home, that they could keep it until they did the work that we had asked for and paid for because of the expensive ferry ride we had to take to get to them. A week and half later we finally said forget it, just refund us the money for the 2 things we asked for, which they agreed to do. They delivered the coach to us with only one ignition key and one door key. Really? Then my husband had to fix all the little things that hadn’t been repaired. Then we discovered that the packet of manuals that had been given to us was actually the packet for the trailer that we had traded in. We called them to let them know that there had been a mistake and that we still needed the manuals for our coach. They told us that they didn’t have them and that they couldn’t get them and advised us to get them from the manufacturers… and oh by the way would we please send the packet of manuals, etc from our old trailer back to them? That took me three trips into town to get it sent COD to them. I told them to make sure that there were instructions to have a check ready for the COD charges because if the box came back to me I was going to throw it away. I got the COD check back, someone had given UPS a personal check to pay for it… why? because no instructions were left to pay for the COD. Then I got my VISA bill, the $ 500 credit charge which was supposed to have been credited back to me when I signed the bill of sale was on my VISA bill. I called to see why I had not received the credit, the girl said she would do it right away. A week later I still had not received the credit receipt. I called VISA, it hadn’t been done. In case you’re wondering, no, the $ 500 charge is not shown anywhere on the settlement papers or the bill of sale. Wow, they actually called me back today and tried to tell me that it was done on August 7^th. I informed them that I had talked to VISA on the 21^st of August and there was no credit to my account. When I said I would just turn it over to VISA to deal with them, the bookkeeper said they would do it today. I later received a fax copy of the credit. They act friendly and talk a good story but they don’t back up what they say they are going to do with actions. One department doesn’t know what the other department is doing so they are constantly dropping the ball. The only thing they promised to do and was done in a timely fashion was to deliver the coach to us and that we had to insist on an exact date or we would probably still be waiting for it. Individually these are all nice people but the organization of this establishment is a disaster.

Over three weeks ago I emailed Open Road about an RV I saw on Craigslist. The salesman called me and I asked two direct questions. He told me it had never leaked, and did not smell. I drove 2 hours in traffic to see it, and it had bad water damage and the freezer stunk like fish so bad the salesman standing outside the RV said, «wow». I told them I was not interested, the salesman told me to make and offer based on everything being fixed. I made a very detailed offer which they accepted. NOW for the rest of the story, they repeatedly dropped the ball, the sales blaming service, service blaming sales. They all come across as «really nice» but they are horrible at what they do. When I picked up the camper on Saturday, I asked directly, «was the roof cleaned». They said, «yes». I get home and it has moss growing around the vents. Sorry, don’t lie to me. The refrigerator still stinks, the quality of work is poor. Watch out for bait and switch tactics, verify all work to ensure they actually do it, shop elsewhere.

Bought a motor home during the Monroe rv show.
Class act!!! Unbelievable customer service. From start to finish someone was with us. Met everyone at the showroom when we went to sign. From the owner to the shop, they treated us like family. Great place!!!

Stopped by today just to look at what they had and was very happy with the customer service we received. John was super friendly and not pushy so we will give them our business. The last place we went to the guy was in a hurry and I felt like he did not want to spend time with us since we were not buying that day.