#1 Cochran Buick GMC of Monroeville

Update: I had to return for a second recall notice. I called and made an appointment for today (¹⁄₁₈). Last week, someone called and said I missed my appointment, saying it was the 8^th. I said, «No. I scheduled it for 7:30AM on ¹⁄₁₈.» They said okay. I then get an email saying my appointment was at 11AM on ¹⁄₁₈. I had to call and get that fixed because it was for 7:30AM, not 11AM. They told me it would take an hour for the recall to be fixed – I made the appointment first thing in the morning so I could make it to another appointment later in the morning. 11AM comes around and they still haven’t called to tell me it was ready. They finally called at about 11:45AM after I had called and left a message.
I get to the dealership and there are 5 employees behind their computers at the service center. It takes a solid 30 seconds for anyone to speak to me. Then another 30 seconds for someone to ask what they could help me with.
Time after time I am disappointed with #1 Cochran. They really need to be better organized and train their employees on customer service skills. The cashier was their only saving grace – she was friendly and polite. I am never returning here. I would rather drive an extra hour to a different center to get serviced than deal with Cochran again.

Vince Palmieri was great and I’m glad that we have a solid customer relationship with him. I feel I can trust him to be open and honest as well as direct us to not only an affordable car but something useful and enjoyable as well. The car buying experience is positive and not at all stressful as it has been with competitors.
12÷31÷15 6:18pm: Right after writing this review I had a horrible experience with the service department and warranty work. Needless to say I have filed a complaint.
In summary this place has a fantastic sales person in Vince and I have owned some quality cars. The service department is unfortunately awful, unprofessional and insulting. I would not recommend the service department.

Terrible. I bought a used car from them three years ago. Once the deal was done, I was persona non grata. Service is slow and inconsiderate. All the good service representatives have left. My last visit they tried to hose me for over five thousand dollars of repairs to my car that it didn’t actually need. To add insult to injury, the expensive auto butler service that I bought with the car was done before my minor scheduled repair so there were grimy fingerprints all over the hood of the car. The promise to top off all your fluids is also a lie because I ran out of washer fluid the next day. I will never return to Cochran. If I need dealer repair, I’ll find another GM dealer. And in a year when I’m ready to buy another car, it will definitely be elsewhere.

I took my car in on Monday afternoon for a Tuesday morning appointment. I received a call from my service adviser about 5:30 that afternoon that the problem was found and fixed that afternoon! Great Job!

I bought my car at Cochran and the salesman was excellent. That was two years ago and I’ve taken the car back two times since for routine maintenance.
The people at Cochran have become kind of snotty. They think they’re doing you a favor by taking your money. I don’t know if they’ve always been like this and I just didn’t notice, or if it’s something new, but I’m really disappointed and I’m looking for another dealership.
I had my car serviced a couple of weeks ago and they did some things to the car that alarmed me, so I called the service advisor. Then I called him again. Then I called the main number twice, then I called the manager, then I emailed GM and the dealership. To this day no one from Cochran has ever returned my calls. They’ve gone out of their way to let me know that they don’t want me as a customer. I’m planning on getting a new car in a little over a year from now and hopefully I can find a dependable dealership by then

Service here is definitely NOT #1.
I bought a SAAB here in 2008. At the time there were questions of ownership of SAAB due to the sale of SAAB by GM. So that was my first mistake… but the salesperson assured us that we’d have NO troubles getting parts service in the future, so we went with it. Within the first year of ownership we moved from the east end to the South Hills. We assumed we’d be able to utilize one of the several Cochran locations within 2! mikes of both our home (west liberty) or our w
New jobs (Robinson). NOPE. We were told there was only ONE person certified for SAAB repairs, so for five years we’ve been hauling all the way out to monroeville for service, passing 3 – 4 Cochran dealerships in our neighborhood along the way.
Each time I needed service, I would always ask if there was anyway if we could go to the service center nearby and without any apology, was always rudely told no. As if what I was asking was so outrageous. Is it that hard to certify one more guy in the south hills???
As for parts being available, there is a crack in the hinge of the passenger door that I asked to be fixed. When I took it in, I was told it was on back order and would take a few weeks. So I waited a month, heard nothing and called to follow up. The woman who answered was rude (this was typical) and said it still wasn’t in yet and implied I should not call back; they would call when the part came in. That was about two years ago. Still never got that call.
Recently my vehicle had a major failure. We had to have it towed to Monroeville. They told us what the problem was, said it wasn’t covered by warranty, and would cost thousands. I repeatedly asked for an itemized estimate and a better explanation for why it wasn’t covered under the power train warranty and was flat out ignored. Once again the part was on back order. I requested via email three times for an itemized estimate so that I could make an educated decision about whether to repair the car, take it elsewhere, or just get a new one. The dealership clearly was ignoring my requests and basically holding my car hostage for three weeks! If they gave me the info I needed there was a chance i would take it elsewhere and they’d lose my money. (Customer service at its best). I asked if they offered a loaner from the dealer since they would have the car for so long (which I don’t think is that unreasonable) and was denied if course. That would be actual customer service.
Then, when my car was ready, I figured at the very least they’d wash it for me. Haha. Silly me.
The moral of the story is, buyer beware. This dealership is super nice when you buy your car, but once you come back for service, it’s a whole new ball game. I am in the market for a new car now, and it would be super convenient for me to go to Cochran in Robinson since I can almost walk there from work, but I feel I’d just be made a fool of again.

no problem dropping off, but waited 30 minutes to get my loaner. and very little was said to me by anyone during the wait. other than that, James and the team did the work. then when I went to pick up, I was handed my keys to go ‘fetch” my car myself. interesting. not a big deal, but not up to the usual Cochran experience.