C.V. Tile & Stone

We just had a great experience with CV tile. we bought carpet through Richard and he spent all the time that was needed to explain the different types of carpeting and what we might want. He came out and measured twice to ensure that the right amount of carpet was ordered.
The crew that install the carpeting was terrific. They were here on time got 137 yards of carpet laid in one day and finished at 4:30. They were very polite and rerspectful of our belongings. Everything was moved out and when finished, put it. back where it belonged. They’d cleaned up after themselves and we couldn’t of been more pleased. A great experience — we highly recommend CV Tile!

This place is the best. I came in at 5 minutes before closing time. They stayed open. Ernie the sales rep., helped with a smile on his face staying way past closing. The owner Shawn jumped in and showed me sample after sample then got the order will called and saved me shipping time. Finally the price came under any competition. I will never go or look anyplace else.
Thank you all for your help

CHERYL was a fantastic kitchen designer. After having a problem with my first kitchen contractor, I knew I wanted to use CV since they were a larger operation and they took credit cards incase anything went wrong. Cheryl was a sweetheart and she helped coordinate the contractors for the installation.
Also– they have fresh cookies on Saturdays in the showroom ;)

I went to CV Tile to remodel my kitchen and two bathrooms. I have to say the experience was very good. The designers and other people there were absolutely wonderful. I knew the prospect of choosing all my finishes would be stressful and they all helped very much to make it easy as possible. The showroom was beautiful and full of every kind of tile and stone I could have ever imagined. While I was there I discovered they had vanities, hardwood and fixtures of which I needed for my project. I recommend CV Tile to anyone and I’m so glad I found them.

Fortunate to find a tile store with a huge selection show room, on site installation materials (for a guy like me who likes to set his own tile), fabrication factory on site to make me some custom liners, and access to stone and installers. What really made me happy (besides the fair pricing) was their willingness to take my favorite 12×24 tile used on the bath floor and cut it up into 3x3s for the shower floor. Very cool design element (with clear glass shower doors) that they took in stride and got it cut quicker than i expected. These guys rock!

Work with Samantha. She’s great! She helped me with getting great pricing and making sure I got my tile on time.
She even helped me with my questions on grout.

I’m writing this review based on our customer service rep– her name is Samantha. I walked in dreading looking at a million options and having someone ask me what exactly am i looking for? Well, I don’t know!
But, then she came out of the showroom like a superstar! It was her… Samantha. We got down to business real quick. We told her we don’t know what we want but we like that spa look– and from there she took over. She brought out samples of textured vs smooth, dark vs light and keep narrowing down all areas of selection until we understood what we liked. She has an incredible talent for design and a great understanding of what compliments what.
Do yourself a favor and ask for her– she is as good as it can possibly get!

Wow – I went here to get tile for my kitchen floor now I kind of wish I had gone here for everything. My original plan was to go for polished concrete but when that didn’t work out I was forced to use tile. I was looking around the storeroom and located a tile I liked. Samantha came over to help and showed me several other options which were considerably less expensive and really nice. She helped me decide on the right color by bringing over paneling that matched my cabinet color and granite that roughly matched my countertops – and remember I did not order any of that from CV Tile! She helped me figure out how much i needed and picked a really good grout. In short, she was AWESOME.
I ended up liking the tile so much I decided to extend it down a hallway to the laundry room. Again Samantha made it very easy. And their return policy is great.
I highly recommend CV Tile – can’t understand the negative reviews.

The winter storms caused delays in my tile and someone at CV tile stepped in to do their best to deliver my product.

I have to say, I can’t count on Unilocal for everything. With so many poor reviews, I was hesitate to go this store. Since I passed by everyday, I decide to check it out and I’m REALLY glad I did,
First impression is how big and organize this place is. Many selections and all employee offer to help with smiles. Nothing like what other review are saying.
I was helped by Sal, he is one of nicest guy I ever met. He asked what I need and show me around. Give me quote right away and give me samples to bring home to make sure it’s what I want.
After visiting few more places and figuring out what I want. I went back to Sal and he gave me really good price compare to other stores. There were problems with my second order, but Sal try very hard to make it painless for me and try to work different way to help me. Really helpful and I’m glad I came to right store.
I would definitely recommend Sal and CV tile to my contractor and friends.

showroom is nice and huge… BUT
thats pointless if the people running it, are aiming for the ground. and not showing good customer service.

I have been working with CV tile on my of my projects for many years. Their staff is very helpful and friendly. My orders have come in on time with no problems.
I love the stores new location and selections.
Vicki N

The showroom is laid out well and there are plenty of tile samples setup to look at. I liked the selection and purchased my tile. It was later when I ran into a problem with them that they earned their fifth star. I ran into an issue trying to return a portion of the purchase. Ten minutes after hanging up with them the original sales person, Sue, called me back and took care of my problem. I returned the tile and upon my leaving I was approached by the owner to find out if I was satisfied. The answer was yes! I’m happy that the problem was recognized and it was addressed. It is impossible to always be satisfied with service but it they go out of their way when there is an issue that speaks volumes. Thank you C.V. Tile and thank you for the call back Sue!

If you get the owner with the dog, or Carlos, you will be fine (but I don’t think the owner works so it’s just Carlos). Everyone else really does suck. I never called in on the phone, but sitting in the lobby listening to them on the phone makes me cringe. Owners, please record calls and play back for them to listen… or listen to some yourselves.
I ordered a few items here (before i found new metro tile). When I had to work with other associates, it was uncomfortable. No one wants to look up prices, help with measurements, get out of their chair. Everyone gave me the feeling that they are just too busy to take the time to help a novice.
Picked up my tile one day and they made me feel like I was a bother… these employees will kill this company.

They have an overwhelming number of tile and flooring options and the salespeople are very busy. My contractor loves this place because they can get tile quickly. I found it not buyer friendly. Once you pick out tile you have to wait for them to look up the price and call the various vendors to see if it’s in stock. If the price is too high you have to go through the whole process again. I’d rather be able to see price tags so that I know what’s in my price range and what’s not. I ended up buying my tile at Home Depot in Alhambra where the salesman designed my walk-​in shower on the floor by pulling stock off the shelves and showing me several pattern and accent options.

They have very good selection as far as their tile is concerned.

A beautiful store with endless options, I have been here quite a few times! I find the staff to be very friendly and attentive, handling several customers at a time. The fact that they have custom cut tiles is exciting and I know I can get exactly what I want for my next remodel project. I can’t wait!

Customer service over the phone SUCKS. I asked if they had anything for me to see over their webiste, since I only saw 1 kitchen picture, and she said there were tons on the site. I asked her to help me navigate, and she was very inpatient, commenting that I am making her have to close her Quickbooks to help me out. When she directed me to the site, there was only 1 picture for the kitchen and she said that is all they have. So I threw the comment back to her as to why she said there was a ton when there was only one, and she was disgusted and had an unpleasant sigh towards me and hung up. After that, there is no way I will even walk into their store to give them business. Customer service over there will be the downfall of that company.

Been waiting over a month for marble… I think I could have gone to Carrara Italy and carved the dang rock myself. Buyers Beware…

The service here sucks! You would think that service levels would be better in this economy when the housing market is in the toilet!
I only bought some tile from here because I had no time to go to another tile place. I bought the rest of my tile at New Metro Tile in Alhambra Ave. The prices are a lot better there and the sales people are a lot more attentive. If you plan ahead, definitely give CV Tile a miss. They have a nice selection but not much better than what New Metro Tile has. To top it off, you get an extra 20% off (contractor’s rate) when you buy from New Metro.
CV Tile, if you really want to stay in business, you need to get your service levels way up!