Toys R Us

The best toys r us !! The shelves were full of toys. All the employees at this location are very helpful. I came here last night around 10 since they are closing late for the holiday season and it was empty !! I got to shop in peace ! Unlike the one at bell gardens where there wasn’t even a cart available for me !!!

Got a stroller for $ 52.00 tought it was a deal since it was the floor model. Well got home and found it to be a different brand torn up used abused and fucken disgusting !!! How can they sell this shit ?! Going back now to get my money back !!!

This place never has cashiers available! Unlike other toys r us this place sucks! And they take their time to help anyone

I remember going here as a child and picking out all of my Christmas presents, lol. It still looks the exact same and can use some updating. When I need assistance I feel as if all of the employees are hiding and when I make my way upfront I see them all there standing around. I’m surprised this location is still in business.

I always go to this toys r us and normally everyone is very helpful and I am in and out quickly. The only downfall I have had with this location is the costumer service.
Called the first time and waited 10 min for someone to answer. So I hung up and called again… another 5 min. Hung up and called again 20 min! That is rediculous! I just had one question that needed to be answered. All in all ended up calling a different toys r us and they answered right after the recording.

My interaction with this was limited to buying gift cards. The Kade who helped me was nice and efficient. But there’s usually not much into buying a gift card. I wish they had more designs on cards.

Normally I hate Toys R Us… it took me a long time to come to that decision. A lot of it was because my dad worked for them for years and they used him horribly for a while. Part of that was on his own desire to let it happen, but yeah some tough stuff here and there.
So rarely do I walk into a place with an automatic dislike, as I often do with Toys R Us. Well I was basically at my wits end trying to find a toy for my daughter for Christmas and this was essentially my last option.
Shockingly, I received great customer service finding my lil pony stuff. The guy that asked to help me was unsure of what I was talking about. But he went and got another girl who worked there to come over and give me a hand. OMG this girl knew everything about my little pony. Even the obscure character that is my daughters favorite.
She went and checked their online selection and then their instore manifest to see if they had something on hand. Surprisingly enough they had two things and I was able to be the Christmas hero thanks to this young lady. Absolutely awesome woo woo!!!
Otherwise it did seem a hell hole. It was trashed but and looked like it needed a power scrubbing. None the less it was still a good overall experience due to the customer service that seems very abnormal for this joint.

Haven’t been in a Toys R Us in ages, but was looking for a toy to modify into a battle bot. Random, I know.
The store layout had wide aisles to fit strollers through and marked by section so toy type was easier to find. Good idea for Toys R Us to have a baby section with strollers and car seats, that way you can get parents to become loyal Toys R Us shoppers from when their kid is young. Although the store was large in layout the kinds of toys were few. Like you have dolls, stuffed animals and dress up for girls and then racing cars and sports toys for boys you can tell because there would be one pink t-​ball set and one pink fishing rod that would be the «girl» thing. I do appreciate the video game section and educational section to add more depth.
The entire store was neatly organized, there were no toys strewn about and there were no empty spaces of inventory. There might have been only one of that item on the shelf, but it was there.
We got some strange looks from shoppers as we were picking up random toys and appraising it for battle potential and hilarity. Crawling baby would have been a good choice it it wasn’t so weak.
After 20 minutes an employee did ask if we need any assistance, but I think it was better that we did explored the store at our own pace.

clean, typical selection (not a toys and babies r us combo spot), return process was quick and relatively painless, bathrooms at the back right. not very many staff walking around and organized kinda weirdly so it took me a while to find an acceptable preschooler-​appropriate present. hidden behind a panera and chase bank, same plaza as kohls and marshalls

Came to pick up some presents for my nieces and nephews. This place was a mess! Shelves look disorganized and nothing seemed like they were in the right place so I had no idea if the prices on the shelves were right. Tried to find someone to help me find a few specific items but no salesperson insight. After almost 30 minutes of walking around the store, I was able to find what I needed. Lines weren’t too bad at the register. I was able to at least pay for my stuff pretty quickly. I do like that they have a huge lot out in front for parking.

Came in last night looking for some presents for the nieces and nephews. Thanks to some of the very helpful crew they have there, we were able to find everything we couldn’t find at Walmart and Target. Granted, some was a little more expensive than at the aforementioned stores, but it was worth paying the little extra because you’d probably spend that difference in gas driving from store to store. The best part of our visit was the cashier. I can’t remember her name, but she’s a short Black girl with braids and she was very, very friendly and was chit chatting with us and seemed to be enjoying both her job AND customer interaction, which is a rare thing nowadays, especially now that Christmas shopping is in full effect! She made our visit because she was genuine and not fake at all and was just a pleasure to be able to have there while checking out.

Called up and I was told by Samantha that a special was going on and when I went in to make my purchase 30mins later I was then told by Maria that the special was no longer valid…
I called back when I returned home and Samantha put me on hold for 15mins just to tell me the promo wasn’t going on anymore lol!
They seem to be very unorganized and don’t mind BSing their customers, I won’t be doing business at this location ever again.

One of my earliest childhood memories was driving with my family down Rosemead Boulevard to the old Toys r us near the 10 freeway, so I could meet Spiderman, the Incredible Hulk, and Capt. America. While my parents were less than impressed with the store employees in second rate superhero costumes, they tell me that I was beside myself with glee.
Back then it seems that this was the only Toys R Us location within driving distance of my house. Fast-​forward 30 years however and there seems to be a store in nearly every major shopping center.
This location in Arcadia/​Monrovia is large, well laid out, and like many of the others, includes a Babies R Us in the back of the store. There are a variety of video games for different platforms and consoles as well. With young children, we are here quite a bit… Although to be fair, several of our trips here are to pick up a gift for a birthday party, rather than for our kids. I always start the summer by buying a large inflatable backyard pool at this store. They also have a no questions asked return policy, so long as you have a receipt. Even if you don’t, a credit card purchase can be looked up and they will work with you.
Considering childrens’ reliance on screen time, tablets, iPads, and the like, you have to hand it to a company that has managed to stay afloat for at least 30 years or so that I’ve been In the market for toys. I guess there is always room in a kids playroom for the latest Disney character merchandise, train related item, stuffed animal, or other assorted stuff that seems to show up every year around their birthdays and Christmas. Toys «R» Us is the king of helping you acquire that stuff.

I don’t want to grow up, I’m a Toys’ R Us kid
Cuz I’m 30 I can afford the toys
I wanna play with
I picked up some action figures
and collectible dolls
I bought a Megabloks set and Nintendo games
A rechargeable battery for my RC car
I get older but I never grow up,
cuz baby if I did,
I wouldn’t be a Toys ‘R Us kid

Don’t want to bore you with my complaint but this store is really disappointing won’t be shopping anytime soon

My family digs this Toys R Us. We found the sales associates to be friendly, although at times busy. What we do here:
1. Comparison shopping — they sometimes have killer deals with diapers, but you got to be a member to be receiving their coupons and offerings
2. They have a percentage back savings — so if you spend 500, you get 5 dollars back. Hey, when you’re on a budget, this is a life saver.
3. A wide selection of baby products, from teething pills to sensitive skin moisturizers — although, I must say, they don’t have the best of deals, but their baby lotion products, such as Aquaphor and Angel Baby lotion, are some of the best. They don’t carry the aquaphor everywhere, so — check before you go.
Sure, it may be unruly at times, but we know as parents — that is unavoidable. Sure, the staff can be a little annoyed at times, but when you have demanding parents and crying babies all the time from morning to night, I’m sure you’d check into a ward before any of the staff do — so give them a break.
Just a side note, sorry to the staff, but one of my favorite — looking at my hubby look absolutely ridiculous setting all the toys to play music, and having other kids follow his lead — Priceless. Sorry, staff of Toys R Us, it was just too fun and we want to help you advertise your merchandise ;) — we love you!

Well, there’s not much to be said about Toys R Us. Upon walking in, it’s toys galore. However, trying to find assistance was another question. I couldn’t really locate any employees on the floor. A majority if not all of them appeared to be working at the registers, which didn’t help me since I had to find some toys and I didn’t know where to look. I finally got some help as I neared the registers, which might be the center of the universe for them. Anyway, they were nice enough to generally point me in the right direction and I eventually found what I was looking for.
Thank goodness for the price check machines because getting assistance with the misplaced merchandise would have been a nightmare!
This location is good with the wide selection, but service is ehhh. I guess I shouldn’t expect much, but have had better experiences at Target and even Babies R Us. Go figure right?

My daughters and I come here quite often to play. The inventory isn’t huge but the few times that I needed something, they had it here. Don’t expect anything great in the baby section, simply the toys. More inventory during the holidays season. They restock it more frequently.
Service has honestly been great for me whether it was just a question, inquiry or purchase. Heck, I would not want to work there as I see them reselling the toys that the kids misplaced. So I always make sure my kids out it back where they got it from. They have never given us attitude for playing there. In fact, most greet me with a smile. And if they’re new and don’t know a question, they honestly tell me which I appreciate!

This was the 4^th of many Toys R Us that I was looking for a particular Ride Buggy and this one actually had it. While the other TRU either didn’t even carry it or my only option was to buy it on line.
The cashier was very sweet, even asked if I had a TRU rewards card, which I actually obtained at an earlier TRU in the day. Made some chit chat and off we went.
The store itself was actually much bigger then the other TRU we had been too. I didn’t’ get that much of a chance to browse the merchandise but my nephew also found a Halo toy that he had been looking for with no luck… so I can only assume this TRU is really good with their demand and supply or it lacks foot traffic.

I get invited to a lot of kid birthdays (I’m at that age where all my friends are having kids now)… so I’ve had my share of coming here to find gifts. I’m so not a fan of this place. By browsing the other reviews, it’s apparent I’m not the only one that feels this way.
It has a lot to do with the layout of the store and the lack of knowledge of the employees.
It’s literally so cramped in here with narrow aisles and kind of disorganized. Forget about the shopping cart. The most recent time we came here, I got moody and was just like «Whatever, let’s just go to Target!». :P