Catcom Computers, Inc.

I have been a dedicated Mac users for years, currently I had an issue with my iMac and had no luck at the Apple Store or AppleCare to resolve my issues, I decided to call Catcom, the gentleman was very nice and direct on the phone when making my appointment, now that my repair is done I could not be happier, they repaired it before the estimated time and the exact price they quoted, I will be back

So I just want to start by saying how ignorant Mr. Ronnie S is down there. If you actually knew anything about computers you would know that the only way find somethings out is through the process of elimination. Example: If your computer is overheating the first thing you do is speculate to whether the fan is operating properly or not. If it seems to be operating fine then most likely you need to open it up, blow out the fan with canned air (just in case) and replace the compound. If that doesnt fix the issue then you know theres something else wrong (maybe an intermittent fan issue or more than likely the motherboard at that point) and further troubleshooting would need to occur. why don’t you save your accusations for when you actually have a clue. idiot.
That place is great and does fantastic work. I’ve known the owner for years and there is no scamming or «robbery» of any sort there. I would recommend Catcom Computer’s any day to anyone. :)

I had an issue with the battery on my brand new Macbook pro, so I took it to Catcom computers where they informed me that I just needed a new battery. They said my warranty would cover it and I could pick it up the next day. Well the next morning they called me and informed me that my brand new computer was water damaged, which voided my warranty, and that they would have to replace the entire bottom panel costing me well over $ 500. I told them I would be taking my computer elsewhere.
I went to pick it up and they took me in the back to show me the sensor, which didn’t really look like anything to me. There were three guys in the back, all of them drinking coffee while working on very expensive electronics. The guy then told me I would have to wait a couple hours for them to put it back together before I could take it. This was before noon, and my computer was not reassembled until about 4:30 pm.
I took it from there right to the Apple store nearest my house, where they opened they disassembled and reassembled the computer in about 5 minutes. They told me that there was absolutely NO water damage to my computer, and that it was absolutely still under warranty. Instead of replacing the battery or trying to rip me off, they just gave me a whole new computer. The manager also told me that he had never heard of Catcom computers, and that it was not on his list of authorized apple service centers in the area.
The person behind the counter also added his crappy band to my spotify account, which made me uncomfortable. He should not be opening my programs and going through my personal accounts.
Update: @Catcom LOLOL that’s absurd.

I am one of the many who have learned the hard way in concerns to Applecare’s warranty not covering accidental damage. Needless to say, I recently had a hiccup and broke my computer screen. Distraught, I immediately contacted apple who recommended that I take my product to Catcom for repair. I looked them up on google and realized they are very poorly reviewed. I ignored it thinking they can’t be that bad, they’re ‘Apple Certified’: boy was I wrong.
After the half an hour drive, I get there and I’m greeted by the attendant who I spoke with over the phone. He then gives me the bad news of my repair not being under warranty. I ask him how much would it cost: he tells me he can’t give me a price exactly or at least not without diagnosing the problem. Understandable, I thought: I proceed to give him all of the information concerning the computer (model #, type, etc.). I never thought there were any issues besides the screen and so I then ask how much does a screen replacement for my model typically cost: he replied around 100 $ w/​90 $ for labor and states that they would have to diagnose it first to be sure. I’m thinking hey, it sucks but that’s not that bad: I pay the fee to have it diagnosed and drive home. As soon as I arrive home I get a call from that same attendant who confirms that the issue was just the screen but that the replacement would cost 565 $ PLUS TAX AND 90 $ FOR THE LABOR!!! I WAS PISSED!!! I asked why did it cost so much and how could he mistake such a figure: his replies, it’s an apple product. The first thing that came to my mind was «Scam» so immediately I contacted Apple to report the situation: the representative explained to me that their hands were tied since technically they’re not Apple and thus not responsible. What’s worse is that he joked stating that as a college student I shouldn’t have bought an apple computer in the first place. Needless to say I went back to get my computer as soon as I could: I tried to get refunded but the manager refused and instead tried to get me to pay for the repair, promising to deduct the fee; he also claimed that the attendant is new.
To sum up my experience in a few words, ahem… DON’T GO THERE EVER!!! Need some help: Menlo Park, Garden State, and Short Hills are really not much farther away.

This place is an absolute nightmare and they will rob you. I paid 25 dollars for a diagnosis and they called and said it could be 1 of 2 things and we wouldn’t know unless they tried one first. This would end up costing me upward of $ 500!!! I told them to get bent and I would never go there. DO NOT WASTE YOUR MONEY ON THESE CROOKS!