Roach’s Towing Service

I was in an accident this morning on Bloomfield Ave, and because my car was blocking traffic, the Glen Ridge Police Dept would not let me wait for AAA to come and tow me. Instead, they sent the scam operation Roach’s to come and tow me to their yard from where I could then have AAA tow me to my repair facility.
Basically, these people are the shadiest of the shady! In addition to the $ 100 towing fee (standard) and $ 30 daily storage fee (my car was in their yard for all of an hour or so), they also charged me a bullshit $ 185 labor charge for heavy clean up and the fact that they did not have my keys.
I obviously was at the scene of the accident when my car was hooked up to the tow, and their driver never asked me for my keys or else I would’ve given them to him. I’d never had a car towed before, nor am I a tow truck driver, so I was not aware that standard protocol requires keys to the car. They obviously preyed on my ignorance of that fact.
As for the «heavy cleanup», that consisted of them sweeping up the debris from my accident, and then throwing it all– metal scraps, dirt, glass, everything– in the back of my car. Really!!! Who does that? I would’ve swept the shit up myself if I knew they were going to charge me nearly $ 200 to throw a bunch of trash in the back of my car.
I won’t even start with the God awful customer service my boyfriend and I received when we went to the tow yard to pick up my car. Calling the guy who works in the office (apparently the owner) an asshole would be an insult to anuses worldwide. He was beyond rude, and obviously had absolutely no desire to be helpful or explain why I was being charged the exorbitant cleanup fee.
Please, if you find yourself in the Montclair area and in need of a tow, stay as far away from Roach’s Towing as humanly possible. Tony at D’Alessio Chevy in Boonton (AMAZING service, btw, review to come) also vouched for the fact that this is a terrible company with a horrible reputation. They are nothing more than scammers, and will swindle and lie to you to eek out every last cent they can get. Getting into an accident sucks as it is, but having to deal with these guys made it that much worse.
They have some sort of monopoly over towing in Montclair, so I doubt this review will hurt their business much, but I am still going to post this review everywhere I can. I just cannot get over how deceptive and unprofessional they were. Definitely one of the worst experiences I’ve ever had with ANY business.

Please God… whatever you do, avoid getting your car towed in montclair. They will tow your car if it starts snowing outside even if it’s 3am. I had to go to the police dept before I could even get my car back from these worthless people. $ 200 and no customer service. AVOID THIS PLACE.