STS Tire & Auto Centers

Disappointing service. I won’t be returning here. There are a lot of other garages in the area.

I have been waiting for a reason to write my first Unilocal review and this is more than an opportunity to do so. So I was in Montclair with my boyfriend having lunch before work when I noticed my check engine light was on. My paranoid and nervous demeanor lead me to find the closest place possible to give me a diagnosis. Luckily (not) the STS was right across the street from where we were so I brought it in and asked for a diagnosis, which is free, so I can figure out what the issue could be.
FIRST, they told me it was a «dealer code» that only Honda can fix. Then, after I wait over an hour for something that has been done in five minutes by plugging a device into the car by Auto Zone, they took it upon themselves to remove all my tires and tell me I need new break pads and shocks (I didn’t). The job was going to come out to $ 1,000++.
Excuse me? I came in for a check engine light.
Conveniently enough, my father is a mechanic and after he found out how they were trying to scam me into paying for services I didn’t come in for, he told me to tell them to put my tires back on and «get the hell out». And so I did.
On my way home on the parkway, my breaks felt different. I felt myself having to press further down on my breaks for my car to actually slow and stop. I thought I was just being paranoid and maybe it was always this way and I hadn’t noticed.
BUT WAIT THERES MORE– I take my car to my family mechanic after my cars breaks lock leaving me stranded miles away from home. My car wouldn’t back out of the parking lot I was in. I had to be towed to my mechanic where I was told that the last person who touched my breaks had screwed the bolt in too tight, stripping the bolt, causing it to fall out and lodge itself in my tire, where my breaks then locked. I needed new break calipers and the works. I am absolutely certain they did this to spite me because I denied getting any service done by them. I am grateful it happened to me in the parking lot of a shopping plaza, and AAA came to get me out of there, safely, with a flatbed, even giving us a ride to our destination after dropping off the car, because this all happened in sub zero degree weather. (Thank you Roach’s Towing, Inc.!)
What a nightmare. Negative stars.

i made an appointment for new tires a week in advance and when i showed up, Jason, the Manager, confirmed that «we’re all set». he told me it would take an hour to an hour and a half so i decided to wait. an hour later, he came and told me the front tires hadn’t arrived to the shop yet but would be here in 15 minutes. another hour later, i went to Jason again and the front tires still hadn’t arrived. he had a million excuses about the guy who took my order a week earlier, a new call center, the guy delivering the front tires, etc. i’m sitting in Starbucks now 2 ¾ hours later and they’re still not done. i can’t decide if Jason is an idiot or a liar. in any case, don’t come here for anything unless you like to be screwed over.
Update — after 3 hours, they finally finished. i went back to find they put the wrong tires on my car (Continental Extreme Contact DWS 06 in stead of just plain DWS), they gouged the paint on 2 of my rims, and Jason tried to charge me $ 129 for wheel alignment that Josh (on the phone a week earlier) told me would be $ 59. (It’s also posted right in the waiting room at $ 79.95). i confess i lost it in the showroom in front of other customers. Maybe that’s why Jason decided to comp me for the wheel alignment. still, between the incompetence and the dishonesty, i would never come back here.

This place is my new favorite car repair place! And I’ve been to several in the area.
When I first bought my car, I had a mechanic look it over first and give me an idea of what needed repaired and how much it would cost to see if car was worth buying and to help negotiate. He listed that the struts needed replaced, so eventually I took it here. They quoted the same price as my original quote, so I went ahead. The only issue was that it took an hour or so after my appointment before the car got into the shop, but Saturdays are busy and any car place I’ve gone to takes time to get in even with an appointment. The job was done efficiently once it was in and I didn’t feel pressured into a whole bunch of other fixes.
This week my car started overheating, and after I filled it with coolant, it was empty the next day so there was obviously a leak somewhere and it would get to H within a few miles so I didn’t like driving it far. I took it somewhere else first that charged a diagnostic fee and then quoted a very high price. Mind you, this is a 15 year old car I was already considering selling by the end of the year/​before it got too snowy, so I don’t want to put in ½ the value of the car to fix it. So I took it to STS who not only looked out it without a fee (don’t know if that’s standard or since I already knew which part had the problem) and they quoted me a lower cost, once that made much more sense to repair now and then have time to sell it in the next few months.
Jason was the guy I interacted with and he was very helpful and honest. They have one late weekday night and are open both weekend days. I will definitely be back to this location with my next problem.

After what was a very emotional flat tire on the highway, I found myself at sts auto. I am beyond pleased with my experience here. After realizing that I didn’t have a spare and that I needed to have my car towed, I called ahead to see if they could squeeze me. I WAS IN AND OUT WITHIN AN HOUR! I would recommend this place to anyone!

Great customer service! Jason is awesome! Very accomodating. They also didn’t try to scare me into doing all sorts of maintenance that I don’t need right now. Very fast service!

We have used STS Tire in Montclair for the past 5 – 6 years and have always found them to be helpful, reasonable and professional. The main reason is the manager Jason. He is always friendly and takes his job seriously. He has been there for some time and is always willing to spend the time to offer alternatives that are not the most expensive. There is no bait and switch regarding tires, parts or labor. What they quote is what you pay. Like with most businesses it comes down to customer service and honesty and STS of Montclair has both.

No surprise — Do what they are asked to.

According to their advertisement, they do oil changes for $ 21.95. My bill for an oil change was $ 96. Granted, I was paying for synthetic oil. But I have had the same job done at Jiffy Lube for about $ 60, so their prices would seem to be at least 50% higher than one can get elsewhere.
It’s too bad, since I’m almost right next door to this place, but I’m definitely not coming back for an oil change or anything else.

My car battery died on the coldest day of the year after I dropped my kids off at school. I went to the closest place (STS) and not only did they take care of me right away without an appointment, it only took 30 minutes and only about $ 100. Jason was awesome and I would come here again anytime.
While I waited I saw them check the air tire pressure in at least two cars without charging for their time — and with a smile. I highly recommend!

STS misdiagnosed my car, advising me that I needed a new clutch when I did not. I won’t even let them change my oil.

Great customer service — I was in and out of here in no time. Where I was expecting to pay top-​dollar for a brand new tire, they patched it up for an unbelievable price. All STS centers are great, highly recommend.

i’m gonna throw an extra star on here, because again upon bringing my truck in last weekend, not only does the main guy recognize me and remember my truck, and ask about the previous major work i had done (which was a while ago,) but gives me yet another little discount on the oil change i’m getting because he obviously values a loyal customer. thanks, guy.
also, thanks for making me look good in front of the girl that was with me when i picked up my truck. «Brian’s a good guy.» =) good lookin’ out, dude!