The UPS Store

Well, coming a few times in a row at opening time waiting 10 or 15 minutes past the hour and having no one open is not very professional. Waiting three months for an insurance claim is also not very professional. Calling and there being no answering machine or way to reach them also not ranking high in customer service. It’s really great to have a neighborhood UPS store in a nice location. I didn’t submit this review until my fourth bad experience. Some of the guys there are very nice, there is usually not a long wait, they are generous with their supplies, certainly no one has been blatantly rude, — stealing 20 minutes out of my busy day not once but several times just put me over the Unilocal edge –they have the potential to be a really nice neighborhood store but right now they’re not. While I waited for them to open I reset my Unilocal password, walked my dog, wrote this review, and I’m still standing here.

I’m not a fan– I use this location occasionally just out of convenience. the owner and the manager are both generally rude and seem jaded; poor customer service and always up-​charging for everything. The best thing this place has going is the classical music that they have on during the day

I wanted to drop off a item that already had a shipping label, went in and they wanted to charge me 3 dollars to tape up my box. This is terrible customer service, you’re a shipping store, tape should be free, then when I need to go to do some shipping in the future I would gladly go to their store… but now, I think I’ll just go to staples…

Zero stars would be more accurate. The owner is constantly trying to scam you when dropping off prepaid UPS return boxes. There’s always a «problem» with the box, the label, etc which he will try to charge you for replacing. He is a liar who turns mean when questioned. AVOID THIS PLACE. I go to the guy in Upper Montclair on Valley Rd across from Starbucks. Always a quick and pleasant experience.

Had numerous bad experiences here. The owner is unpleasant and evasive about basic policies and prices. We too have experienced not being upfront about «franchise» pricing. They will also refuse to accept packages pre labeled with UPS labels, I’m guessing so he can charge more. STAY AWAY FROM THIS PLACE!

I was kicked out of this place by the owner for packaging my own box in a «commercial box» which supposedly cant be shipped by ups. This was a box the had a company name on it «», even tho I crossed out the name of the company with a black marker. I told the owner I would never return.
I have used the Montclair Post office and it has been a better experience.

horrible experience, terrible people, tried to rip me off. a disgrace to ups!

This place is fine as long as they don’t have to address a problem.
I had an important package sent over night. The UPS driver could not find the delivery address and my package ended up being late.
I called UPS, who admitted it was their fault and would issue a full refund through the store. I went and spoke with the owner, and he told me he would refund the difference between overnight and 2 day even though he was being refunded the entire amount. The owner completely lied to me and told me he has a franchise and didn’t have to abide by UPS policy.
After a serious argument, and having UPS customer support on the phone while in the store he finally agreed to my refund.
I’ve heard similar complaints from others. However, the staff is friendly. Just a dishonest owner.

This has never been a pleasant experience for me over the years, but today takes the cake.
I am writing this review while steam is coming out of my ears.
Going back several years: had very important documents to have notarized. Dude (owner) wrote wrong YEAR. Had to go back when he was there, which turned into a game of hide and seek in order for the documents to be notarized again. I was none too pleased when he tried to charge me again. Whaaaaat?
He said «You should have come back right away and I would not charge you.» So i outlined all of the days/​times and calls I tried to reach him. He reluctantly let me NOT pay for a second notary charge from HIS mistake.
Yesterday: dropped off Verizon cable boxes packed in boxed Verizon sent to me. I was informed by employee at UPS Store that they were asked by Verizon to repack all cable boxes brought in by customers so I would get a new tracking number. I think its a complete scam to bilk Verizon because why on earth is Verizon sending rigid boxes with cardboard inserts if they just want to spend more money for the UPS store to repack at their will?
I gave the guy my email and phone number written on a piece of paper. (for the record, my email address is my full first and last name spelled out.) I asked for a receipt, because if the two boxes and two remotes get lost I would end up paying over $ 700 to Verizon. They said they couldn’t do it right then and it would take about an hour.
Received a phone call an hour later to pick up receipt. OK. no problem.
Went back today: No one knew what receipt I was talking about, but assured me «everything was probably fine».
Call me skeptical, but «probably fine» is not a guarantee that the boxes were packed and shipped out. I need a tracking number. The whole idea for inventing tracking numbers is so people can TRACK THEIR PACKAGES DURING SHIPMENT.
I said «well, I came here for the receipt you called me about yesterday so I need a receipt and verification that you did in fact send the cable boxes back.»
The kid spent more time telling me what he could not and would not do for me. He said he «didn’t work yesterday» so I replied «I’m not asking about your personal schedule, I’m asking for a receipt that is supposed to be here.»
After 10 solid minutes of arguing with this kid, he begrudgingly printed a receipt for me.
Then I noticed they had transposed the letters in my email address. He INSISTED i gave it to them wrong, so I said «You already told me you were OFF yesterday, so how do you know I gave it to them wrong? And besides, I’ve been writing my own name for about four decades so I think I have it down pat.»
First: Asking for 10 minutes to have a receipt printed that was supposedly already somewhere in the store was ridiculous. Hearing both employees say «Eh — we dont feel like looking for it» was absolutely priceless.
Thank you gentlemen, for being honest enough to state out loud to me, the customer, that you are too lazy to look for a piece of paper. If anyone still has questions about the poor work ethic in this country, just stop by the UPS Store to see how it has crumbled radically.
Second: asking for an email to be sent to the correct address and being told «our system doesn’t allow us to resend emails» was like this company/​employees just crawled out of a cave and have never used a computer before today.
Third: the whole experience was so frustrating and the kid is obviously not the person who should have a job working with people or dealing with cable boxes that Verizon charges $ 280 each for if they don’t get them back (remotes are extra).
It was the equivalent of asking the employee to do an emergency lobotomy on the spot.
All of a sudden, The Montclair Post office is looking like the best «bad place» in town to ship a stupid package.

excellent service — especially a ‘rush’ job– I had a ‘snowy’ photo on a flyer for a listing — and a better photo with the Magnolia in bloom — and they were able to contort, fit and print a new flyer — with a more timely picture — all within 20 minutes. Very helpful and iteelligent personnel. I kknow many who have theior mail box service there and it is one handy place in town.