On Time Mobile Retail Store

HORRIBLE SERVICE!!! ABSOLUTELY HORRENDOUS!!! UNACCEPTABLE AND APPAULING!!!
We have a large fleet of iPhones (300+ units) and I’ve been using On Time Mobile for repairs for the past 8 years. They’ve changed several owners throughout the years but the customer service has always great until the new/​current owners took over* a few months ago. When I found out about the new owners I called to introduce myself and send a unit out for repair. They quickly told me that our credit history with OTM is irrelevant and I have to prepay all repairs. Keep in mind, we’ve been paying our invoices with OTM on time for the past 8 years, which they confirmed but for yet unknown reasons that wasn’t good enough. I accepted and sent out the phone for repair.
Three weeks have passed since and after several calls to get an invoice emailed to us so we can mail out a check, they finally told me the phone has been shipped out, despite their own policy that all repairs needed to be prepaid. I demanded to get the tracking number. They used some sort of weird shipping method that takes 2 – 3 business days to send a small iPhone package from Monterey Park to Sun Valley which is a 18 minute drive with medium traffic.
Seems like it’s total chaos over there and I’ve already taken our business elsewhere. I have no problem paying more to speak to responsive, polite business owners. Not to sound racist but many Unilocal users will agree with me that they have displayed «mainlander behavior» over and over again and I am done dealing with rude individuals.

On Time carried a replacement battery for my Samsung S3 Mini! Unbelievable, since the phone really is outdated. They remained open until 8:00 pm, which meant I could get there after work without rushing. Phew, what a life saver! On Time gets two thumbs up!

Losing $ 60 is not big deal, but letting them continue making money from others by providing bad service is.
Right after I had my phone screen replaced in this store, the volume up button didn’t work. I called next day but no one answered. I left voice message but no one called back. I went to the store in Sat morning but store didn’t open as business hours stated.
Finally I get off early today and went asking for fix. Instead of being sorry for causing my inconvenience, the front desk said it is out of warranty after a month.
We all know this is a small repair service and asking for favor to look into the problem. Instead, they fooled around with warranty as excuse to refuse of service.
If you don’t want more shops like this in the community, please BOYCOTT this shop so that we bring this message to other phone repair shops what we are actually asking for.
DON’T GO THIS SHOP!!!

I came in because my screen had a green tint to it and wanted them to fix it. I was sure they gave me a faulty LCD screen, it they insisted that it was a software problem because I had tweaked the setting. And by tweak, I mean change the font. They said I had to backup and reset my phone in order for them to see what the problem was. I couldn’t even negotiate with them! They didn’t even give me proper instructions on HOW to do that, so I had to Google it. I kept saying they just needed to replace the LCD, but they kept insisting that I backup & reset my phone in order for them to do that. However, I had had several other phones’ LCD replaced, and I didn’t have to go through all that trouble! Bunch of bullshitters.

Today they charged my sister $ 50 for breaking her screen. The worker broke it and still made us pay or else we wouldn’t get the phone back.

If there’s a no star I would give them 0 star. This place sucks. My iphone 5s button dosent work, and they charge me $ 45 for it. After fixing it, they «said» they replace the bottom and I ask back the original one the next day and they said they threw it away. And my finger print function dosent work after, I ask the guy call Kevin to fix it and it still didn’t work. I felt that I was being deceived because he said he changed the button and I ask it back, they don’t have it. Never coming back again. The attitude sucks. They wouldn’t fix the phone I front of you so u never know what parts they took out from your phone. When the guy name Kevin couldn’t fix the phone, he said he changed the bottom part, and I asked him gave it back, and he ask me for $ 10! Wtf? You can’t even fix my phone and you ask me for money? Of course I didn’t give him, and he took my phone and change it out AGAIN! Which only took him less than 10 mins, so I believe he didn’t even change any parts of the phone. And I don’t even know what he has done to my phone. Trust me, come at your own risk.

I was actually referred to On Time Mobile by some guy who works at Tmobile, whom thought that my phone didn’t work because my SIM card reader was not responding. Honestly, I rather drive half an hour to go down to OC and have someone fix my phone there. My phone back was cracked and I had a replacement back for it, they charged me $ 20 to change the back when I brought in MY OWN back cover. Like, what? I can just go on Amazon and buy one of those tiny screws and watch YouTube videos on how to replace them. Usually people charge $ 20 for back replacement and they provide the back cover for us, but I brought in my own, shouldn’t it be like $ 2? Anyway, the lady told me that she would call me by the end of the day to pick it up, and they were supposed to close around 6 o’clock, and it was 6:30, so I was kind of scared if they had fix the SIM card reader or not. I called them and they said that nothing was wrong with it and I asked how come my phone doesn’t work then? And they said they would charge for them to look at the whole entire phone. What…

Excellent service with a very good price. I wanted to unlock my Galaxy S2 and other places were trying to charge me a ridiculous $ 50 for 6 – 7 hours, where as On Time performed the service for only $ 25 in 30 minutes. Also, my charging port was damaged so I asked them to repair it, they replaced in less than an hour for $ 35, and I asked them to kindly charge it to 100% to confirm the new port is not faulty. They kindly obliged. I never made a 5 Star review, but this place is great and the girls are very kind. I’m a satisfied customer!

I have been here a few times and I’ve been happy every single time. Me being a technician myself I send my customers here.

:/​I didn’t have a bad experience with their service but the quality of the job was so bad. They fix my screen but there was all this dust particles and lint INSIDE the glass of the screen. It bugged me.

Like Lisa H. said, do not trust them when they said they call you back on a certain day, you better call them instead.
Brought a iphone 4 to them with a bad screen. They wanted to charge $ 75 to replace the screen and say that if my mother board turns out to be damaged, I won’t refund the screen. This doesn’t make sense, what’s the point of getting a brand new screen if the mother board is bad. After some talks, they agree to do a diagnostic for $ 10. They called back two days later and said the phone needs a $ 85 repair and the screen was fine. We agree to it and they said they will call back the next day when the phone is ready to pickup. They didn’t call. We had to call them the day after and they said it will be done at the end of the day. At the end of the day, guess what, they said the phone cannot be done on time and they don’t want to work on it anymore.
At this point, I don’t even know if they have swap any genuine parts for damage parts.

Always come to this place when i have problem with my phone. The staff knows exactly what im looking for, fast, friendly service, reasonable price, and the most important is i can get my phone back which is fully functional and nothing replaced except the broken parts.
They have 7 days warranty so if there’s have any question i can bring it back.
And not jst for iphone, ipad, tablets, and all other smartphone or non-​smartphone they provide repair and unlock services. Have to recommend this place!

WARNING: DO NOT COME TO THIS SHADY CELLPHONE REPAIR SHOP! First of all, I am a person of dignity and honesty. I brought in my Samsung Galaxy 2 phone because it would not turn on, I fully trusted them with my phone to get it diagnosed (which took them 3 days to get a callback). So, finally they weren’t able to fix my phone. When I had gone to pick it up, I thought it was a mistake that they gave me someone else’s phone! I couldn’t recognize my phone anymore, the screen had thick layer of oil fingerprints all over the screen and underneath that oil spill as hundreds of little and big scratches on it!!! My phone’s screen was perfect when I brought it in. How would I not know how my screen looked?#?#? I look at it everyday! They they started accusing me that I had made the scratches on there before I took it in. I’m a person that HAS to keep my screen crisp and clean as possible. They OBVIOUSLY SWITCHED OUT MY WORKING PRISTINE SCREEN WITH A OLD RAGGEDY BROKEN piece of shit! The screen is worth $ 200 dollars. Of course they’ll take it.
I even went to Dr Cellular on Valley and the tech said that there was obvious evidence of tampering with the screen. Dr Cellular doesn’t even charge a stupid $ 5 deposit for checking the phone. ON TIME MOBILE charges $ 5 whether they can or can’t fix your phone.
COME HERE AT YOUR OWN RISK. THESE PEOPLE LOOK SHADY AS HELL.

I would definitely recommend this place if you need to fix your phone! They upgrade, unlock, fix broken screens, almost everything. Prices are fair and they know what they’re doing. Staff is super friendly and can answer all of your questions regarding how to safe guard or prolong the life of your phone. Jane, the girl that works there is super nice, friendly, and knowledgeable.
Also sells cell phone cases and accessories.

Got my iphone unlocked and jailbroken. The people working know what they are doing and they work really fast. Dropped it off to get it unlocked and I picked it up the next day. Unlocking the phone passcode was kind of pricey ($ 35) but it was worth it.
I went back because something went wrong with my phone but they fixed it again and didn’t charge me either so I was pretty happy about that.

This is my go to spot when I need a cell phone to be: 1. repaired 2. unlocked 3. jail broke
They also do other things as well, broke screen repair, water damage, replacing batteries, anything cell phone related they will be able to do for you. They even sell cell phone accessories as well.
A few years back when I worked at an Asian cell phone stores, this is the go to spot for us to get our customer’s cell phone unlocked and repaired. But back then, they didn’t have a store front yet. So, they would actually come to the location of your store to do it for you. The entire process is very quick, a phone can be unlocked in less then 10 mins and it costed about $ 5 to $ 10 per item.
Currently, the going rate is fairly cheap, starts at $ 5, but it ultimately does come down to what make and model your phone is and what it is your are looking to get done. Turn over time is now about 3 – 4 days to 1 week. Which kind of sucks, now a days, no one can go phone less, not even little kids (ask my little cousins, they flip out when their phone is running now on juice). That’s what I hate, the wait time for it.
The last time I was here, I got a water damaged Motorola cell phone repaired for about $ 25, turn over time was about a week. My uncle was going crazy, he was cell phone less, but that will teach him to take his phone into the bathroom with him. Ha ha.

I can’t believe there isn’t already bad reviews about this place.
I came here to get my Blackberry fixed and they gave me the run-​around for two weeks. Mind you, I didn’t have another cell phone. I needed my cell phone and was hoping for the turn-​around they offered, but instead was phone-​less for two weeks.
The third or fourth time I called and asked if my phone was ready, they told me it would be ready the next day. I told them I wanted to pick up my phone because I was tired of waiting «another day». You know what they said? «Your phone will be ready tomorrow and we can’t give it to you today anyway because the technician still has to put it back together.» When I told them I didn’t need their services anymore and I just wanted to pick up my phone, they said «We can’t give you your phone because it takes 24 hours to cancel an order.» They call be back five hours later and tell me to pick up my phone. I asked them if it was ready and they told me it wasn’t, that they canceled my order. WTF.
MIND YOU– this is NOT a busy store. It was almost always empty when I went inside.
When I went to pick up my phone, it wasn’t even TOUCHED!!!
I will never go here ever ever ever again. I hope no one goes there.