Staples

THE ONE STAR IS NOT FOR STAPLES IT IS FOR THEIR PRODUCT WARRANTY. I purchase a warranty on my computer in May, 2015. It was good for a year and included replacement of any part, including the hard drive. My computer stopped working and I bought it to Staples. They informed me the hard drive had died and I lost all my data. They told me that they would replace it but I needed to contact the insurance company that had the policy. I said «what insurance company?». You said that if I had a problem you would fix it including the hard drive. WRONG. They had a insurance company provide the coverage so you need to file a claim. The company is called square trade. In theory you call them. then you fax your receipt and ask them and ask them to let you repair it locally. In theory they can ask you to send the computer to them for repair. Hey no body told me about these guys… I tried to call them and was told… all lines are busy. Call back tomorrow. Or go on line. I went on line and it was all about signing up for a policy. I went on Ripoff on line and there was Square trade /​Staples. Read and weep. I called Staples and gave them a piece of my mind and told them I want to cancel the policy and get my computer back. They wanted $ 200 for a new hard drive. And they said they will take the cost of the policy and probably prorate it since May… and take it off the cost of repair. I will go there tomorrow and find out if this is true. The one star is for the warranty. I like Staples and will buy future computers from them. And the Monterey store is a good one.

Their computer tune up is a rip off! If they find any supposed Malware at all they charge $ 150 to remove it! I could buy a Malware removal program for $ 20. My computer runs slower now then before I took it into them.