Gracious, kind, and great customer service! Will definitely be returning for all my jewelry needs!
Estella W.
Place rating: 5 Monterey, CA
The owner is very nice and helpful. And he is also very quick-minded to help me fix the problem of my watch after everybody else turned me down.
Peter M.
Place rating: 5 Pebble Beach, CA
I had a great experience! I had an engagement ring repaired and resized and two wedding bands cleaned and polished. I also had a watch battery replaced. Everything was ready promptly the following day and looked great! I appreciated being able to talk directly to the owner, who is very detail oriented, rather than a retail employee collecting jewelry to be sent out. This made the ring sizing turn out spot on.(I recently had a ring sized at Macy’s. It took more than two weeks, and the fit was less precise.) Our twenty four-year-old rings were worn, dingy, and scratched when I dropped them off. Overnight they were sparkly and looked new. Very nice work. I definitely recommend!
Charlotte W.
Place rating: 5 Pacific Grove, CA
The gentleman at The Bench repaired several sets of earrings for me. He listened carefully to what I wanted and did beautiful work, exactly what I was looking for, for a good price. He is also a pleasure to interact with. Hands down the place to go if you want your jewelry worked on.
Julianne W.
Place rating: 5 Monterey, CA
Thank you Jaime! My ring is better than new.
George M.
Place rating: 4 Monterey, CA
Jaime is everything people here have said. Pleasant as can be, competent and great customer service. He always has lots of cool stuff to look at while you’re waiting too.
Addie T.
Place rating: 5 Salinas, CA
Jaime is awesome! He’s the nicest sweetest person. He has helped many people in my family with ring sizing, new watch batteries/take off links, and fixing a broken chain. You get this gist… He’s the guy you trust with your special pieces. Not only that his prices are always fair! Will definitely continue to go to Jaime.
Shiho F.
Place rating: 5 Carmel by the Sea, CA
I got a new watch for myself for my birthday but it was way too big. Jamie-san took a few links out for me and I was able to wear my present to myself within a couple hours. He would have done it right then and there if he didn’t have to delivery an item to a customer. That’s some sweet customer service. Thank you for your wonderful quick work Jamie-san!
Yamona M.
Place rating: 5 San Francisco, CA
Once again Jaime Torres came through for me on several items I needed fixed. Besides that he is by far one of the most gracious people I have ever encountered. AND, he won’t promise to do something if he can’t do it. Nor will he attempt to. I was very pleased that he didn’t try to remove the links from a watch and ruin it in the process when he could not.
Kevin K.
Place rating: 1 Monterey, CA
Ugh! Be very careful here. My wife and I have had two bad experiences! In my wife’s case, he dissolved an enamel heart off of a vintage charm while cleaning it. In my case, he scratched both sides of a brand new(vintage) watch when replacing the battery, and then put the back on crooked! My wife warned me!!! Arrgh!!! He’s cheap. But you definitely get what you pay for. In all fairness, he’s OK with simple technical things like adding a charm to a bracelet — but after he scratched my watch — I’ll never go back again.