Pro Vacuum & Janitorial Store

The workers here are liars and lazy. I will be reporting this business to the better business Bureau. I left my area rug to be cleaned because my dog peed on it, said it would take 3 days and took a month after several excuses freon the owner bring gone 2 weeks, the machine was broken and they last my phone number. When I picked it up it still smelled and looked like it was never touched. Such a horrible business I don’t see how they’re still in business.

Left my Eureka there to have some warranty work done on the 10^th of last month. Nust got it back today. I was told it would take 2 – 3 weeks. Didnt get a call until the end of week #4. The running theme everytime they called was that they were waiting for parts from Eureka and that since they were the «little guy» they got passed over for parts in favor of the «big guys». I was also too that they had the parts in and I would have my vacuum at the end of the next week and then they called and said they were still waiting for parts. If anything happens to my vacuum I will be taking it somewhere else.

Clerk was super helpful and fast. Brought my eureka in for warranty repairs and be fixed it on the spot in front of us and not trying to upsell us.(subsequently showing us how to do the easy fix). Also carries nicer brands like Miele.
Plus the parrot in the store is adorable.

My beloved 13-​year-​old Hoover Wind Tunnel (with bag) had started emitting a musty odor, had a badly frayed power cord, was leaking dust and debri from the sides, and was making a loud buzzing noise recently when I would run it. These problems aside, I really love my vacuum and did not want to have to replace it with one of those new-​fangled bagless contraptions. I found Pro Vacuum & Janitorial through an internent search and decided to give them a try, and I am so glad that I did!
I dropped the vacuum off on a Monday, they provided me with a reasonable repair quote which included completely replacing the frayed power cord, and they had the work completed in less than a week (which included time needed to order an out of stock replacement part for my machine). I plugged the machine in and ran it as soon as I got it home and it was like new again! No musty smell, no debri, no more buzzing noise, and no more worries about a frayed power cord starting a fire. They gave the machine a complete tune-​up which included replacing the filters, belts, and rotator brush. The machine also now seems to self-​propel, which is a nice feature that it did previously have and which makes vacuuming a little easier. I am very happy with their service and I will happily recommend them to anyone.

Wow. Customer service is everything and they over exceeded it!!! They went out of their way to help me find what I was looking for with fair prices. They know how to take care of their customers and most of all they appreciate your business and that’s what matters.

Pro Vacuum did a good job of tuning up my vacuum cleaners (not a carpet cleaner). I keep two vacuums in the house one for downstairs and one for upstairs, one bag less, and one with a bag. I believe they are both Hoover machines. I told my wife we should buy new vacuums and she convinced me to try the tune up after seeing a coupon in the Monthly Moreno Valley magazine that was sent to our house, good thing I did. I dropped them off, I didn’t catch the guys name, about a day later they called and left a message that the vacuums were ready. I plugged them in for a test run, wow they functioned like new. The price was reasonable too. It has been approx 4 months since I’ve had them tuned up and they are still running great. I will definitely bring my vacuums here in the future. A few weeks later somehow my kids rough treatment caused one of the screws to come out of the vacuum and they had the screw in stock and just fixed it right there.