Sephora

2 stars for customer service almost everytime I have been here the customer service has been great very patient and helpful even when I have 1,000 questions. BUT I have noticed this location is ALWAYS out of many items which to me is a huge inconvenience they already are overpriced and now they expect their customers to drive 30 min to another location so now we pay more in time and gas and then pay full price on items.

Went to Sephora to try and find out what foundation would best suit me and my skin type… I asked for 2 samples before I shed out $ 50 bucks for a foundation and this is what was given to me… a container with THEE tiniest amount of foundation and primer… how am I suppose to do my make up with this and expect to gain an opinion on the product smh pretty ridiculous! Never going back to that location!

Way to edit my review for this horrible store!
This store sucks at customer service big time!!!
I did a review for this location that was deleted. Nice one Unilocal

I love Sephora but definitely not this one. I was never greeted and was watched like a hawk while browsing. The lack of customer service is mind blowing. Won’t be returning.

I give this place one star only because the cleanliness of the store is absolutely disgusting everything is always a mess it’s never clean in there. But the employees were very respectful and sweet!

This store is always under staffed and it stays out of stock on all popular products. Also, you can’t refund products, you only get store credit for JC Penny. LAME. Not like any Sephora I have been to in the past.

I love Sephora and all the different lines of products they have! Such an amazing store. I personally don’t use any of their makeup products, but I use a variety of different face washes, moisturizers, and masks. The employees are very nice and the last two times I went in they were very helpful! I wish I would’ve gotten their names. But prior to these last two times I was helped, I didn’t feel the employees were really helpful. They are busy at times and I get that, but I take what I put on my face very serious and I didn’t feel like they cared about what I had to say. Despite those times I can honestly say that these last 2 times were amazing. I didn’t even know they gave samples until this last time I went. I will have to go back to figure out the guys name that helped me. I loved his advice and all the info he provided me with! My skins looks amazing, thanks to him! 5 stars for him!

This review is about the makeover you get done with a $ 50 minimum purchase. The reason I give a low rating is for a few reasons.
1) I had to wait 10 – 15 over my appointment time. I understand that they get just but I had other appointments planned and I wasn’t expecting to have yo wait this long. I was late for the other things I had to do.
2) The foundation that the artist used was the the most CAKEY foundation ever. I mean I couldn’t tell until I set in my car because the lighting where the makeup is done is not good. I had to go home and take off the foundation. I have NEVER seen my face this CAKEY. It was horrible. The texture that my skin had gave me nightmares.
3) I don’t think the brushes she used were clean, I broke out the next day. I woke up with 4 giant pimples on my forehead; the ones that hurt until you pop them.
Oh and side note, they don’t put on false lashes, eyeliner on the water line or curl your lashes. It’s against their policy. That is a bit inconvenient, especially if you don’t know how to put on false lashes.
The only reason I’m giving the 2 stars is because the makeup artist was nice.

Yes, of course they don’t have as many people working here as a standalone location that’s to be expected. If you’re unwilling to wait for the employees that ARE working make the drive to Tyler. As for myself, I’ve always been able to get help here and the staff has been nothing but helpful. Last night I was there at closing time (when lights were dimmed) and an associate was still helping pick the right shade. Later, when I checked out I was happy that she came up to check customers out since an exchange was being done in front of me (I realize that her doing so helps get customers out faster and that in turn helps her out but it’s just nice when people display common sense). Also, I found another good deal in the sale section: CC cream for just $ 12.99.

Waited over 25 mins just to be helped & there were only 4 customers in the store but the employees spent the entire time focused on one with out being courteous to say «I’ll be with you in a moment» they said nothing. It almost got me upset to shop here and give them my money but I really needed my makeup cause I was out of almost everything. Next time I’ll shop at Tyler mall cause even during the X-​mas season and Black Friday I get more customer service than this location.

They barley have anything that the regular Sephora shops have. They are frequently out of products. Not much to chose from here. It is usually also understaffed and hard to get in and out when you need to just pick up a couple items or inquire about a product.

I love sephora just not this one. I was in there trying to find exactly what I wanted for over a half hour and not one employee asked if I needed help. I eventually found it after circling the store like 6 times. They just stood around talking to each other and laughing. So annoying. I’ll just keep ordering online or just go to the Tyler. I will not support this store with employees who are not helpful. So rude! And to think I was so excited for this one to open since its a closer drive. I won’t spend outrageous amounts of money to support stuck up girls who just look at you and don’t even say hi or if I needed help!

Avoid this sephora!!! for one, since it’s inside jcp it doesn’t have all the brands. The workers ignored me and they were not helpful. When I asked for a color match it did not match and I had to return it and they gave me an attitude when I did it and basically threw the refund receipt at me

If you want undoubtably the best make-​up experience then go here and ask for Brittany. She is bubbly, amazingly customer service oriented, and loves her job. I went in looking for foundation and she didn’t try to upsell or guilt me into buying anything more but for fun did the makeupmy entire face. My experience at Sephora was amazing due to her.
It shows when people love their job and this Sephora is better because of it :)

I walked in and the place was empty and employees nowhere to be seen. I waited for about 5 minutes looking at items. Finally a worker appeared and she looked at me but no greeting. I walked over to her and asked if she could help me with makeup because I’d seen in a magazine that Sephora stores offer help with eye or lip colors, etc. There was a sign right next to me at the mirror that said so. She told me that «that was last month» but she *guessed* she could help me because she didn’t have anybody right now. I felt like a piece of refuse, man. Thanks for that.
I told her I wanted a very subtle, natural color and lol she pulls out Urban Decay brand gothy colors. As a woman over 35, Urban Decay is not what I consider a good match. I figure she was just using a brand she uses or sells often (to teenyboppers). Anyway, forget this place. I’m not bothering to come again. Who needs the attitude?

This place is ok and convenient especially if you live in the area. The first time I came here I did butt heads with a VERY rude employee. I needed help with color matching and not only did she match me wrong she had an attitude while doing it! I went back to exchange the color and got better service! When you don’t want to drive to Tyler it will do… But I wish there was a regular Sephora in this mall!

The girls are super nice to talk to and they have a vast knowledge of their products. I bought Olé Henriksen African Red Tea face foam soap and i love it!

This Sephora has improved A LOT. Sometimes on the weekends there is not enough staff for one on one help, but the staff is great when you ask questions.

This fake ass non real Sephora store inside JCPennny was the most horrible one I’ve endured. And I ask myself why I go to my local Sephora where they normally greet me with a welcoming smile! The girls that work here lack customer service they give you this look as if you’re a thief when you 1^st walk in. I totally dislike places and employees who treat any shopper that way! This is my 1^st and last time here only reason because I was visiting my mom and wanted to check out Mo Val’s area of beauty stores. Let me tell any of you, Unilocal reviewers reading this who are looking into checking out this whack ass store… you are better off going to Ulta which is literally up the street from this place. I had a way more relaxing shopping experience there.

I went in there to exchange my foundation which was way too dark when they color matched me last month. I didn’t have receipt so she told me I could exchange and I was perfectly fine with that. They were so rude seems like they didn’t want to help me at all. I matches myself and when I realized which color I was they didn’t have it. The manager came over and told me if she was me she wouldn’t exchange it I’m darker than that !!! How rude !! I use to work for sephora for 6 yrs and I still work as a makeup artist and this is the worst service I have ever gotten. So i decided to go to a counter instead. I will not be coming here anymore.