Ulta

I have went to different hair salons and had my hair cut but something is always wrong with it. The other day I made an appointment with Ricki (or Ricky I don’t remember how she spelled it). She was great! She really took her time when I first sat down to look at my hair and come up with a game plan. She gave me a few different ideas on how to fix the latest hack job on my hair. After she was done she took the time to help me find products that would be good for my hair. Ricki really took her time with my hair and helping me out. I love my hair so I know who I will be going to in the future for all my hair needs.
Thanks Ricki!!!

I love this ulta !! Other locations that i visit in the past are no help !! I Know I’m going to receive an amazing, helpful experience when Joana is there ! She is beyond helpful and really understands what a guest needs :) I am always in there !

I hate having to come here if it weren’t for the fact that some of the most popular makeup items are only exclusive to ulta I would so not even bother with them. With the exception of one of the cashiers Jessica (thin girl with braces) all the other ladies are rude and by rude I mean extremely rude. The first occasion was when I walked in there this past Wednesday and asked one of the girls if they had any Anastasia glow kits she was so helpful in trying to locate the item for me even asked some of her fellow co workers but when she asked the chubby Asian chick she gave not only her but myself a horrible attitude, she has no customer service skills. And the second occasion was when I walked in there this past Friday to look for the same item I was previously searching for to my luck they did have it, but I asked an associate working the Lancôme section didn’t get her name but she was an older African American lady, my God that lady had attitude, didn’t even look me in the eye went on with her business and just paged some one to ask if they had the peanut butter jelly palette. They’re customer service is awful. They all can take or should take a customer service 101 class. They are extremely rude. Though it is fairly close to me I would much rather shop at another ulta.

They lack knowledge here at this location. The only reason why I purchased a certain brand was because of the promotion. However, the promotion was THIS BRAND OR THAT BRAND (Jergens OR John Frieda). The sign clearly states in front of their display purchase $ 15 or more and get a free item on EITHER brand.
They told me it was only towards Jergens brand. I checked the store sign, online promo (not always the same as in store — I know that) and it clearly stated «OR». I called their customer service and they also said it was for BOTH.
If it was a store specific, they need to make sure the signs coincide with THEIR STORE SPECIFICS, rather than the general promo.
2mos. ago I needed to do an exchange but used my points. They couldn’t do it the first time, so they had me call customer service and customer service said there was really no need to call customer service LOL I went back and it ended up being a simple transaction.
It’s funny how they treated me so well while purchasing high end products but when I purchase items from the more drug store brands, I didn’t get the same treatment.
They get really busy here and stop caring about their customer service. Shop here if you know exactly what you want/​need. If you have any questions, it’s rare you’ll get someone who will actually be really helpful. I’ve visited a few other Ultas up and down CA and this location isn’t up to their standards (Unfortunately, a lot of places in MoVal are like that)

Love ulta very much but highly dislike this store. The last couple times I have visited the customer service has been very rude. Whatever is going on in this Ulta that is creating so much bad JuJu needs to go
The manager that helped me return an item was telling me what to do and was not friendly in any way. The tone of her voice was offending.
Last time I visited, they kept following me around the store, but that has happened at other Ulta stores. I understand make up gets stolen all the time but damn give me a minute before you start lurkin on me. I feel like if I stand in front of any make up to long they are gonna think I’m stealing something so I move around and don’t get to look at what I really want to buy WHICH IS LOOSING ULTA MONEY!
Fix this place please

Paid so much money for an ombré that didn’t turn out not even close to the color I wanted so disappointed.

So came to the Moreno Valley location didn’t know that the store was closing in 5min. I knew what I wanted so I was rushing to get out. There was a manger yelling «okay we are closing in 2min» as I was grabbing a foundation from the shelf the manager yelled again «okay so like the registers are closing» and kept repeating, mam mam? I walked in line with my cousin and she asked me if the manager was talking to me I said I didn’t know. My cousin said she was giving me dirty looks because I didn’t respond back to her, which in my mind I thought she was talking to someone else. The cashier was very rude with me and my cousins purchase. I will never shop at this location. All of the staff was very very rude. I’m a manger myself and I never treat my customers that way. I make my customers feel comfortable even during closing hours. The staffs behavior was un except able

I have been here several times and the employees are usually very professional as well as helpful (of course there is a few I run to every now and then that don’t seem to even have manners –I will be updating names at a later time-​Laura helped me today and she was very helpful! With employees like these … I definitely recommend!

Came on here to write a review of how rude the customer service is here, and totally not surprised I’m not the only one ! I have been to this location 4 times and each time it’s worse and worse. So I think it’s time for a review. I have worked in retail management and let me tell you they need to fire and rehire a staff that will give them a good name. I have never been greeted, never been asked if I need any help, even before I can say hi to the check out girl she says «phone number» gave it to her. Doesn’t even ask me if I wanna use my points, I had to ask her and when she told me I had $ 6 bucks in points she seemed bothered. Although she was horrible i (yes I) told her thank you and have a nice day and didn’t get anything back in return. All she could talk about is how long her bangs are getting. Everytime I go to ulta I spend about $ 100 bucks. I’ll pass go to Sephora and spend double because they actually have manners and know what they are talking about. Might as well close this location down because it’s honestly horrible !!!

I have visited Ulta for a variety of services from purchasing cosmetics, to getting a facial, and getting my hair dyed & colored.
I have been happy with each visit (although the fullness & coloring of eyebrows was not my thing).
The only reason why I didn’t give it a 5 stars is customer service. I have not come across rude staff, but I have waited in long lines on several occasions including my visit yesterday, while several staff members are standing around or just stocking shelves.
If customers have to wait– there should be no visible personnel around because it makes the clients feel unimportant.

I attempted to purchase the «Buy 1, Get 1 50% Off Promo» for Revlon Cosmetics at this advertised rate. When I looked at the Revlon display at this Ulta location, almost all of the products (including Clearance items) had an additional sticker in front of the rows with that exact «Buy 1, Get 1 50% Off» Promo. I selected 2 items that had that exact Promo sign stuck onto them; they also happened to be on Clearance.
After I waited for 20+ minutes in line, the cashier rang them at their full price. When I explained to her the Promo, she walked with me over to the display, saw that those stickers were on those items’ rows, removed those stickers from the display, said it was an error and would not abide by the Promo Signage. These Promo stickers were deceptive and misleading. In addition, she should have matched the price that was shown on their display.
Lastly, I noticed that an Ardell product was charged twice the advertised and posted price.
Due to the fact that she would not match the price that was clearly stuck on the products, I will never shop at Ulta again.

I came in for the Brow Bar and Kimberly was AMAZING. She was incredibly sweet, and talked me through every step she took and gave me tips as well.

This is a long over due review but i got my hair done here a couple years back with Heather! She is so amazing! She changed my boring black long hair to a more volumed and highlighted hair with side bangs. She took her time finding the right color and knew exactly what u wanted. And if she didn’t know, she made sure to ask every question possible. I only have not gone back to her because of the price, but kid you not, I’ve gone to Fantastic Sams, Regis and little hole in the wall salons, and they’ve all done terribly! I will come back to Heather someday if she is still there! So much more worth it here!

I got my hair done in the salon with Gladys and I’m in love with everything about it she took my vision and did an amazing job.

Great customer service from Raycheal at the brow bar. She was thorough and detailed. She mapped my brows out perfectly and then waxed, groomed and shaped them into something gorgeous ! She also cleaned up my husbands brows ! We will definitely be coming back to have our brows done by her so that they stay on point !
Raycheal guided me over to Leticia who works in the Lancôme section. They worked so well together to match me for the 24 hour make up foundation and powder and also blush. You can tell they are passionate about what they do and care about their clients leaving satisfied!

I will give this Ulta two stars because of the wide range of products and the location. The customer service is what kills the overall experience.

The fake ass manager Michelle missed up my hair I am 17 and I look like I am hitting fifty with this gray hair she tried to say was blond… She might be color blind … I would NEVER go back or ever recommend my worst enemy to go here I am not that cold hearted… If there were negative stars I would hit (take away Michelle’s license) button… I have to fix this mess before prom what do they think money grows on trees (rip off)…

I had a hair appointment at 6:30, they told me it would be a 5 — 10 minutes because the person who was suppose to do my hair was finishing someone else.
I waited 45 minutes and no one said anything to me. When I went to tell someone that I was done waiting and I wanted to cancel my appointment the lady who turned out to be the Manager seemed to care less.
Was extremely disappointed. Save your time and your money and dont waste it here

Super shitty customer service. They only get 2 stars because Ulta is Ulta, no matter how unhelpful the staff is.
I had a free sample of Bare Minerals foundation from an online Ulta purchase that I loved and wanted to buy but get advice about color matching. An employee was doing a girl’s Bare Minerals makeup and another was walking around the store giving advice on products so I shopped around until they were available. Once they were I wandered back two separate times and they completely ignored me. I finally got one’s attention while she was cleaning and asked about the product and color for me and she barely even looked up to answer my question. Rudest customer service experience.
Unfortunately, this store wins over Rancho based on proximity to my house but if you have the time, go to Rancho.

A NICE addition to Moreno Valley — just opened 2 weeks ago.
I’ve been an ultra-​fan of Ulta for many years now. Two of the flat irons I purchased at their other locations have outlasted the 7 year itch (Chi flat iron & Sedu flat iron — both still work).
A hairstylist who works here highly recommends the Babyliss flat iron as the hottest tool right now. I already own 5 other flat irons of the top brands (T3, ghd, Hana, Chi, Sedu), but I could probably use another!

I also like the curling irons from their Hot Tools collection.
I actually came here thinking that they had the Kerastase line (the best hair serums ever!), but I will have to go back to Los Angeles for that one, because I cannot seem to find it in Riverside (it’s more of a high-​end product from Paris).
The girls who work here are really nice, but I will update this a year later when the newness of this place has worn off :)
BTW, they have a full service salon for those high maintenance beauties ;)
Go Ulta! They will continue getting my business for as long as they stay in business!!!