Westmont Of Morgan Hill

Do NOT do it. Do not place your loved one here. I so agree with the other two posts. We placed our mother here July 2014. For the first few months all was ok. Then they hired a new manager for the memory care unit and she was not compassionate with the residents. It seemed she was trying to get more money out of us. She made up stories about my mom trying to throw herself to the ground and other stories. They made us hire a one on one outside caretaker for my mom, which cost us an extra $ 6,000 in addition to what we pay them, which was $ 5,769.00. Soon after she was fired along with all upper management and things got better for a short time. Then management changed again and everything reverted back. There is huge problem with a facility that changes management every six months. I am happy to say we have moved our mother to to facility that actually cares for their residents. I can go on and on but again I leave you with this DO NOT place your loved one here.

Don’t let the pretty exterior fool you. We moved my Dad into the memory care area in 2014. At that time everything went exceptionally well. Management and staff were extremely helpful and caring. BUT new owners took over in early 2015, and everything quickly changed. We wanted a private room and were willing to pay for it. Even though his room was technically a «buddy room» they did not assign a room mate for 9 months, and we were told by management that we would have the option to convert to a private room before any room mates were moved in. Despite the fact that there were several vacant rooms, we were shocked when we got a phone call saying we had to come move my father’s things to accommodate a room mate within 24 hours. At that time my father had to be hospitalized for an infection, and they moved a room mate into his room while he was gone. That’s NOT how you treat memory care people. When I took a couple of minutes away from the hospital, I walked into my Dad’s room to find all his things roughly shoved into a corner and all his pictures ripped off the walls and thrown onto the floor. His television had been disconnected and the new room mate’s television installed. Both beds were pushed up against the walls against electrical outlets (hello Fire Marshall, are you listening?) The manager for the memory care unit is extremely rude, and circumvented all the wishes of our family regarding our father’s care. When I asked why we were not given the option for a private room as promised, I was told none were available. REALLY? I just walked past 5 vacant rooms. Then I realized they can only get 6K per month for a private room versus 12K for the same room with 2 occupants. You cannot walk in unannounced under the new régime (a big warning flag per «A Place For Mom»). I will say that the actual hands-​on caregivers were very sweet to my father, but they were hired under the old owners. We immediately moved Dad out, and were entitled to a refund for 50% of the month. Our contract states that any refunds would be received within 30 days. It took 60 days and 2 phone calls to finally get it. I could go on-​and-​on, but I’ll leave it with this: RUN, RUN, RUN away from this place!

Westmont looks lovely and is a nice place to live if you are fully independent (hence the 1star), however, plan on problems and the need to carefully monitor any assistive living services. My 98-​year-​old mother has lived there for 2 years and pays an extra $ 450/​month, doubling to $ 900 in July) for medication management in which they renew her prescriptions and bring them to her 3 times a day. Because they waited until the last minute to renew her narcotic pain medicine, it ran out and I spent 3+ solid hours on the phone unsuccessfully trying to straighten out the mess. My mother is currently without this medication. They are also not following doctors orders in dispensing her pain pill. Two other times, my mother pushed her call button during the night shift to request pain medication only to be ignored for over an hour. Had she fallen or had a stroke or heart attack, she would have been dead! …Extreme negligence for which they received a citation. Within the last few months administrative staff including two directors have suddenly left. Currently I have no idea who is in charge there, as we are never informed regarding staff changes, and the regional director is on vacation. Westmont is a pretty package but inside the glossy wrapping are significant deficiencies that can affect resident safety. I would not be at all surprised if they faced a lawsuit at some point