Mercedes-Benz of Morristown

I had a very good experience getting a new car. I dealt with Sherrif, one of the sales managers there. I felt no sales pressure from him, he worked out a better deal than another dealer, that I had originally visited. It was a quick and relaxed transaction. I would recommend him for his no pressure and professional sale approach.

Great Sales Team and good prices! They offered me a deal that another MB Dealer said was impossible. I went to pick up the car and everything was Exactly as they said. Ask for Scott! Their Service Dept is improving.

Buyers beware!
I would start off by saying that the sales representative was professional and courteous. But the real problem with this dealership lies with the service department and the managements.
Like many shoppers, naturally I wanted a good price for my shiny (and expensive) car. I shopped around the NJ MB dealerships and eventually found the best price with Morristown MB. Of course, prior to signing the order form, I read some of the horrible reviews of the MMB service department. But since I was ordering a new vehicle from the factory, I thought the problems with the service department would not concern me.
But of course, I was wrong.
The day before my scheduled pickup date, I received a phone call from the car dealership informing me that my brand new vehicle had been scratched during a routine car wash at the service station. Apparently the door of the service station was not cleared before the technicians tried to pull my car out of the garage. The left side of my car had a visible horizontal stretch with a dent the size of my fingernail. Needless to say, I was heartbroken and very, very upset. After all, I did wait for more than 3 months for this car.
The next day I visited the dealership in person to resolve this issue. Since I love the car very much and wanted to drive this car home that very day, I was willing to take the car despite the scratches only if I can take it elsewhere to fix and have MMB reimburse me for the cost. I thought this was a fair suggestion since I would not want to send my car back to the place where it was injured. The sales rep called the sales manager over to discuss the matter further with me.
And that’s where everything went even more horribly wrong.
The sales manager told a completely different story as the one told by the sales rep. According to the sales manager, the car was scratched in the parking lot of the dealership, therefore it never made it to the service station. The scratches were from an other vehicle, not the doorway of some garage.
I think this is clearly an insult to my intelligence. I think any sensible person would be able to tell the difference between the scratches from a car from the scratches from some obtruding part of a garage door. Furthermore, his explanation cannot explain why there was a small, but visible, dent on the vehicle. Also, according to the manager’s story, the car never made it to the service department and therefore was never washed. But based on what I observed, the car was squeaky clean.
Needless to say, the sales manager did not want to place the blame on his service department despite the fact that it was clearly its fault. And of course, he refused my suggestion because he claimed his service department is «exceptional» and «state of the art.»
At the end of the day, I got my deposit returned to me and walked away without the vehicle. I just couldn’t place my trust in a dealership that fed me 2 completely different stories in a matter of 24 hours and insisted that both are true. If you are going to lie, at least put in some effort and be consistent about it.
I hope my experience with MMB can shed some light on the unimaginable impact their impotent service department could have even on a new vehicle. I also hope no one had to endure the same painful experience I went through with MMB.

These people are trying to steal my money! I have filed a complaint with the Federal Trade Commission (File #59 184 316) for Consumer Fraud/​Internet Fraud, with the US Postal Service (File #1 739 290) for Mail Fraud and with the New Jersey Better Business Bureau (File#10 457 433) for Failure to Disclose Sales Costs. I purchased a new 2104 E550 Cabriolet from Morristown Mercedes Benz for an out of state (California) purchase for my family on Sept. 22, 2014. On the sales contract they charged me $ 1,530.90 for the Title and Registration fees. I explained to them that I had extensive knowledge of the California DMV fees and that this amount was more than DOUBLE what the actual fee would be. They assured me they knew what they were doing, and either way they would promptly refund any overpayment back to me. In mid December I received my registration and title, indicating the total fee was $ 588.00, meaning they had overcharged me, and owed me, a refund of, $ 942.90! Nearly four months after the sale date, having received NO COMMUNICATION from the dealer, I began a series of phone calls and emails demanding my $ 942.90. They eventually sent me a check for $ 640.50 ($ 302.40 short!) with an explanation that they had to paid the State of California an additional $ 250.00 fee for «processing». There was no explanation as to the disposition of the other $ 52.40? When I objected to these additional, undisclosed charges I received a telephone call from Bill Straus, who I guess, from another Unilocal post below, sent by another unhappy customer, is the owner? Wow, what a crack up this guy is! The other person’s post below indicates he was condescending and disrespectful to them. I found him to be neither. My impression was that he’s playing the role of one of those «good olé boys» who shuffles his feet back and forth while talking endlessly about unrelated subjects, trying to wear you down, until you, the customer finally just gives up. What a piece of work this «owner» is! The owner? Really? Wow! When I was talking with him I assumed he was some low level employee assigned to handle customer issues. Anyway, I explained to him that the State of California does not have «additional processing fees» for out of state transactions and that his explanation was a lie. He then came up with a «new» story, stating that they had to pay an «outside vendor» $ 250.00 to do the extra paper work. I explained to him that, A. There was NO extra paper work to do on this transaction, and B. On my contract they had already charged me (and I had already paid) an ADDITIONAL $ 249.00 for Clerical Expenses and Document Delivery Fees. and C. According to my limited understanding of consumer law, that his dealership couldn’t just «add» new charges to an already agreed upon and signed vehicle purchase agreement/​contract. Thus far I have had no additional response from them. I’m hoping my contacting the governing agencies listed above will eventually cause them to refund my money. This is my second of three posts about this dealership. See post #1 dated 1÷23÷15. Buying a car from these people was a terrible experience, which I will more fully explain in my final post. However between the two posts I’ve forwarded it is clear something is not right with these guys. I only bought the car from them because it was the only remaining 2014 of the exact colors and features my wife wanted. Surely if you don’t have to do business with Morristown Mercedes Benz it would seem to make more sense to just go somewhere else. They’re either dishonest or incapable, or perhaps both?

I had an awesome experience at this dealership. I had gone to other Benz dealerships to see where I felt the most comfortable getting a car/​who was the friendliest with the best deals. This dealership won!!! There was no comparison. I would absolutely recommend it! The manager, Scott, and the salesman, Jose, were great to work with. I will definitely be going there again!

Let me start by saying I am Mercedes Benz customer for life. I have had 3 different Mercedes and loved every dealership.
Recently got my Service B done on my 2009 C300 Mercedes at the 75K Mark with the Morristown Dealership. The rep informs me that my front brakes and rooters need to be changed and gives me a quote for it. I decide to get a price quote from a local mechanic (first time I decided to double check on price).
I take it to PepBoys and they come back telling me that my front brakes were totally fine and didn’t need to be changed (they are at 70%) but its my caliber box that needs to be fixed as one of my rear brake is at 20% and the other is at 90%.
I then take it to another mechanic since I have little faith in PepBoys and trust the dealership over them and get the SAME EXACT RESPONSE from the second mechanic.
Take it back to the dealership, hoping they can at-​least look at it again, tell me it was their fault and give me a plan of how they will win my trust back and I get the Manager, Nelson call me back after looking at the car and saying his words, «We looked at it, We would have caught this issue next service around but now that you caught it, we can fix it and here’s the quote for it. Out mechanic looked at one side of the brakes which were at 90% and didn’t check the other side» No apology, no nothing. As if that’s the service I expect when I pay top dollars for servicing and inspection on my car. I not only get treated like crap, but their attitude towards missing such a big issue is so nonchalant that it tells me they don’t care two hoots about the customer or providing a decent service.
I should have known that their mechanics are bad, when one year ago their mechanic forgot to plug my lights back which drained my cars battery while servicing the car. At that time, I just thought of it as a human error but coupling it with the dealership’s bad attitude is the biggest concern here.

I had a bad service experience on my first and only time at this dealership and will not return. The service rep did not listen to my request to call me before undertaking certain work so I could decide if I wanted it done then or to wait. He did not explain the service and bill to me when I picked the car up. They also disconnected the battery so the radio code needed to be re-​entered to reactivate the radio. They did not do this and so I had to call him several times and wait 3 days before he returned my call to advise me of the code to enter.

BEWARE of having your car serviced at Mercedes Benz of Morristown. My car has been stolen from THREE times at this dealership; I even filed a police report when I picked up my car this last time on 9÷10÷13. I contacted the owner, Bill Straus, who was condescending and disrespectful. He even asked me why he should believe me that there was money stolen out of my car on three different service appointments. Bill Straus and Herman Diaz, the Service Manager, are not only not customer service oriented but they are combative and unwilling to do what is right by the customer. Bill Straus’ solution was a $ 150 service credit at his dealership — because after all of this, that is the first place I would want to take my car back to for service after paying $ 384 in labor to be stolen from for a third time (my total service was $ 694.40 for Service B). Bill Straus at Mercedes of Morristown is «the best or nothing» at its finest.

How are you suppose to purchase a car. When all the entrances to the showroom are closed? (Thursday 11:35 am) The only door open says «Do Not Enter» and is propped open with a trash can? Forget it! Going somewhere else!

If I could give less than one star I would. I was in the market for CPO car following hurricane Sandy, when my car was totaled. When I went to Mercedes of Morristown I was met by a condescending sales person named Michael/​Mike, who despite my best efforts to assure him I did not want to lease a new car kept insisting that I did. Finally when I threatened to leave he showed me a CPO car, with dents and scratches. After the test drive he refused to work with me on any pricing, and told me «maybe you are more in the market for a Ford and not a Mercedes.» After being insulted I left. I ended up purchasing a newer car for less at New Country Mercedes in Connecticut.

Had wrong part for repair. I called a few days later they told me part was in. Drove out there and turns out it wasn’t. Highest priced MB service center in the country… get you car serviced somewhere else by a qualified MB servie garage for about 40% less!

Mercedes service facility on 155 E Hanover Ave is the best auto repair I’ve been to. Excellent, attentive service advisers. All work is done on time and the charges are explained properly. They are true to word when it comes to extended warranty — if a part is covered they will always make sure that you don’t pay any extras.
Waiting room is comfortable and if you decide not to wait it’s easy to get a loaner car.
Compared to the Manhattan dealership Morristown is so much better.