Dunkin’ Donuts & Baskin-Robbins

Wow! What a pleasant surprise to learn of the new management at Dunkin Donuts on the corner of Davis Drive and Morrisville Parkway. To go into why I had stopped going to this DD’s would take too long and take too much negative energy, but I did stop going there as the owners were a disaster and I was sick of wasting good money on poor attitudes. I recently returned and walked in to order my coffee. I was shocked to find all the staff had smiles on their faces, they were extremely welcoming and very appreciative of my business. I thought I was in the wrong place. It was clean, and the environment was very positive. It’s only been a few weeks since I have been going back and I already feel at home with the new management. Hassan is the GM and introduced himself to me right away, Tiffany is the manager, and finally has great support from the top to hire great people like Jack. I look forward to meeting the rest of the staff as I will have DD’s on daily agenda again. I understand they are going to make improvements to their outdoor patio as well. Can’t wait.

Definitely NOT! a satisfied customer…1^st the drive thur took incredible too long to get through (who was late to work!) 2^nd when I finally made it to the window my order wasn’t even in I asked 3 times is this your order before finally having to tell them what it was… simple bagel with cream cheese & orange juice… I leave get to work take out my bagel to put my cream cheese on and it’s already done for me ok cool until I open my bagel to barley any cream cheese at all!!! I have never ever received a bagel like this! Usually they give you the cream cheese on the side (most of my experiences anyway) or there is a generous amount! I’m sorry but this is a pitiful excuse for a bagel with cream cheese. If you can’t provide a decent amount just put on the side & I’ll apply it myself. So very dissatisfied!

This location usually gets my order wrong. I ask for an iced coffee they make a hot one. I ask for decaf because it’s later and I’m up till 2 am. I realize there is caffeine in decaf but not THAT much. Plus one time I asked them if it was decaf and the lady giving me my coffee just turned around to go make it again because she knew she got it wrong. And it’s not just one employee. I’ve had several different employees serve me the wrong order. The second star is because service is relatively quick and I’ve never had any kind of attitude problem with anyone. It’s just I’ve finally had it with them getting my order wrong.

I had the worst experience at dunkin donuts store ever with the store manager (3570 Davis dr in Morrisville)
I’m a regular customer and I had tow coupons for free medium coffee, one dark roast and one for regular coffee I showed to the employee the coupon (dark roast) she said doesn’t work for regular then after I paid her I see the second coupon I talked to her about it she asked the store manager to scan the coupon and give me my money back but unfortunately he said he can’t do it. What store manager this !!!

This is a great location. We have noticed a new manager there lately and she has definitely made a difference. They are actually friendly now and get the order correct. The bad thing was that we were there at 830am and the donuts seemed a little stale already.

I go to this dunkin since it’s right by my workplace. The drive thru is fairly quick. There have been a few times that I ordered a latte and half of the tiny 10 oz drink was just foam. not good.
I don’t usually like to order their breakfast fare… do yourself a favor and get a bagel sandwich from the starbucks across the street. Or even the mcdonalds next door.

We went right before the closing so there was no wait. Had a 2 scoop sundae with mint chocolate chip and jamoca fudge. It’s pricey for what you get. I don’t know if this was a special for the day or just because it was close to closing but they had a sign «buy 6 donuts get 6 free if you tip…» A little odd. Our server was efficient but not overly friendly but it was the end of the day.

This DD is terrible in lack of better terms, (i used to work for them), the staff is overworked many working 40+ hours a week with no overtime, and unkind as a result of this. The owner of the franchise is a disgrace to call him a businessman is unfair. The product given to the consumer at times could be outdated and/​or spoiled. To give this location or the location at Green Level Church Rd in Cary, or on Capitol Blvd, Raleigh any business, would support discrimination on various terms. Do not go here, and if you do prepare to be supremely unsatisfied.

I ordered a number 8 combo. The gentleman asked me twice if I wanted a combo. I said yes even though I made myself clear that I wanted a combo the first time. When I got to the window I paid and they asked me to move up for my order. No biggie. 5 – 6 mins later they bring me my food. It was just a sandwich! I had to go back in and get the rest of my food. Not sure why I had to wait so long to have a sandwich made and then wait even longer for the rest. They were rude about it of course.

Don’t go here under any circumstance. There are other Dunkin Donuts in the area (nearest to this location is at the intersection of Hwy 55 and High House Rd) that will earn your business, but this DD in Morrisville is THE WORST DUNKIN DONUTS IN NORTH AMERICA! Seriously, they are horrible at everything. Recently, they «forgot» an order for 700 Munchkins and 10 boxes of coffee and then acted indignant about their mistake (they were paid in advance of the order). The management and staff are some of the rudest jack@sses you’ll ever meet. Just don’t go here. Best thing is to have this DD collapse under its own incompetence and arrogance and then have a new owner clean things up.

This is my usual stopover place for Jamoca almond fudge ice cream :) the service is but up on some days and way down on some. Off late things have been a bit better. They did have some bad staff in the past.
Sometimes, they are short staffed which can be a problem as they have to scuttle between the a askin and Dunkin. Nevertheless, when I get my ice cream without a fuss. I am a happy man :)

Terrible. This is the closest dunkin donuts to my house so I’ve been there often. It’s always confusing ordering but the last time was the worst. I ordered 2 plain bagels toasted with bacon, egg and cheese. I got 2 sesame, not toasted with sausage, egg and cheese. I emailed the company and got an apology but nothing else.
Really bad customer service.

Well, I really wanted to leave a good review but after going here for months, my negative experiences have greatly outweighed my positive, which forces me to comment similarly. I really did give them a chance. I order a very simple thing usually. a coffee black with one sugar. 87% of the time, they get it wrong. How in the world can they get it wrong? I’m a very articulate person, I promise!
As I sit here drinking my Diabetes in a cup, I also feel the need to warn about something else you’ll likely encounter here. The disorganized service. The waits are usually extreme and they certainly don’t seem customer centric. I suppose I’ll make the extra efforts to go to the one near my work. They are just as busy but WAY more organized and friendly. Hope these guys improve.

Worst service ever… after waiting for 10 minutes at the counter watching a kid sweeping and picking up items off the floor the manager asked the kid to help us with our order. The kid put down his broom and dust pan and turned to help us (scooping icecream) without washing his hands. I asked him to wash his hands before touching our cones and scooping and he was put out. When he came back to take our order he told my wife that we could not eat the ice cream in the store because they were closing in five minutes. We will be going to the BR on 55 from now on. If I was the owner I would take notice.

Rushed through drive thru and was reminded they close in 4 minutes. Not the type of service I will patronize in the future. My money will be appreciated elsewhere.

The Baskin Robbins part of this store is run by people who could care less about the quality of their ice cream. I had a small chocolate peanut butter ice cream cone. The ice cream was so soft, it was like soft serve ice cream. When I complained to the employee that sold it to me, he said absolutely nothing. I wi not go there again.

I have been to this location on several occasions. Usually the drive through. The service is non existant. The look on the employees faces ruins my day. Today I went inside. The atmosphere is depressing and the employees are definately not in the mood to be there. One lady finally took my order. I paid. She brought my coffee to the counter and set it down and walked away. Did not say anything, no eye contact, no thank you, no come back and see us, no F’you, NOTHING!
I will never spend my hard earned money at this establishment again.

They are the worst Dunkin I have ever been to in the area. The mess up your order constantly and take forever to do it. OH and it is 30 cents more expensive for my coffee and bacon egg and cheese than Durham. The employees just don’t seem to care they are messing up your day. I am never going again I will drive 20 mins out of my way it will take the same amount of time, but my order will be right.

Warm friendly atmosphere. Great coffee and donuts. stopped for lunch the other day and found the turkey and ham flatbread sandwich to hit the spot. My new stop for morning coffee.