Sound of Tri-State

Awful customer service, evidently it’s not worth their time to give quotes over the phone, or tell you about their products. The guy was very rude and said if I wanted to know I should come in. No thanks, 30 seconds of rudeness is enough waste of my time.

Mike did a great job installing remote start in my car and two I bought as Christmas gifts. While my car was in he was able to tint th windows and install headrest Entertainment for my kids.
The job was absolutely amazing and so call I can start my car now from my phone and program it to sta automatically every morning for me so it’s warm when I leave for work.

Disappointed in the customer service! Went in to see about getting a remote starter put in my car. Upon entering (I was the only person in the store), the woman behind the counter told me she couldn’t help me and that someone would be coming out to help me soon (OK, no big deal). A man came out a few minutes later and began socializing with her while I stood at the counter for a few minutes. Eventually, he looked over at me and asked if I needed help. I told him I was interested in getting a remote starter and we began to talk prices. As I began to ask questions about additional work he might be able to do (wanted to get a bypass to the rear defroster), I was told that my ideas were «careless» and that he would not do them. Did he really just refuse my business? As I began to somewhat «defend» myself as to «my» personal ideas for «my» car it seemed as though he had an arrogant tone as though «he knew more than me so I should just keep my mouth shut.» Needless to say I decided not to buy from them. I feel as though these places should be willing to educate/​work with customers, not make them feel stupid. There are plenty of other places that install remote starters. I’d leave this place alone!

I recently purchased a Groupon for a remote car starter and installation from Sound of Tri-​State, redeemable at any of their locations. Morton PA was the closest, and I just learned is their newest location. I made an appointment about 10 days ago, at which point I was told I’d receive a call confirming the appointment with me a few days prior (I never got the call) and when I arrived, I was told that my appointment was actually yesterday (I know for a fact it wasn’t). I could overlook these scheduling errors; things happen. However, what was very troubling was the fact that at the time of scheduling, I was asked the year make and model of my vehicle (’11 Sonata). The person I spoke with neglected to inform me that certain newer model cars, including mine, require an additional part for the installation that would cost me an extra $ 80 from the $ 149 they were charging. The person behind the counter was completely uninterested in helping achieve a solution, instead choosing to be rude and deflect blame at every turn. Fortunately when I explained this situation to Groupon, they refunded me the full amount I paid for the installation. Another thing: the Groupon stated that I was paying about half of the value of this service, and yet Sounds of Tri-​State advertise the cost of their remote car starter and installation as $ 149 — exactly what I paid. I don’t know if this is just a holiday special they’re running or if that is typically what they charge, but it seems dishonest to have a Groupon running when the value they advertise is the same. I obviously can’t speak to the quality of work this company does since I never got to that point, but their customer service was really awful. I’m going to go somewhere else for this service.