Vertical Vic’s Blinds & Drapery

My husband and I purchased our faux wood blinds from VV’s almost ten years ago (which have a lifetime warranty). About two years ago the wands to open the blinds detached from the unit and the clear plastic ball on the strings broke. The first time I called they told me I could bring the blinds in and they would fix them in store and it wouldn’t take long. I had to think about it because it wasn’t just one blind, it was 5 out of the 9 blinds we have. We decided to have the truck come out to fix them. For $ 98.95 it was worth not having to remove all the blinds, hauling them to the store, going back home, and putting them back up. The truck came out on Saturday and the gentlemen said «I’m here for a walk-​through» — What? I was under the impression when I made the appointment that they were coming out to fix the blinds that were broken. I told him this and he said «let me call the store.» He came back in and said he could reschedule, come out and fix them but it would take like 5 hours OR he could take the blinds and then drop them off on Monday afternoon. So, he took all the blinds that needed fixing and left me with no bedroom or bathroom blinds for the weekend. They called Monday wanting to drop them off AND charge me another $ 98.95 for the truck to come out again. I said «I was under the impression you were going to fix the blinds at my house and not have to take any of them.» Yolanda said «we didn’t know we were going to have to take them either until we looked at them.» Needless to say I wasn’t paying ANOTHER $ 98.95 when you gave me the switcheroo. Yolanda said «so, you’ll be picking up the blinds then?» I said «yes» My wonderful father picked them up this afternoon… we’ll just have to struggle with putting them back up ourselves. One more thing… the gentleman that came to the house told us that the lifetime warranty usually lasts about 7 years?!? ARE YOU KIDDING ME? Then it’s not lifetime, is it?

Save your time and money. Rebecca is horrible. She was rude and not helpful in the slightest after we paid our down payment. We had waited a month and still we were told that the truck was coming next week. When we tried to cancel the order she refused to return our money.

A trip to the store, an appointment with Rebecca, a designer, $ 4800 later and I am no longer living in a fishbowl. Rebecca was very helpful in helping pick out all the shades for a new condo. she also helped us with some painting ideas and picking out colors. The installer was very professional also. Everything came out great.
quite sure the neighbors are happy to see shades up also, lol