Cappy’s Devlin International Inc

We planned and paid in full for an expensive Regent Cruise for last February. At the time of our balance due, Cappy Devlin asked us if we wanted travel insurance. We responded immediately «yes we wanted insurance.» We have never traveled without insurance. We had a health emergency (NOT a preexisting condition) and learned, much to our amazement, that Cappy never purchased the insurance. She admittedly made a mistake as our response to Cappy was clearly documented in an email. Initially Cappy offered to make good but we never heard another word from her when asked when we could expect a refund. We lost $ 11,000 which is a bundle of money. Sadly to pursue this legally would have cost us more and no doubt Cappy realized this. Her mistake was costly, her word was of no use. The day we realized we had to cancel was a Friday and Cappy was in NYC and unreachable, according to her employee, because there were too many messages on her cell phone. We called the cruise line ourselves as we wanted to give them as much time as possible to resell our stateroom. We did not hear from Cappy until Monday. You want a travel agent who is NOT missing in action when your really, really need them. Needless to say, we no longer use Cappy who has lost a very good customer.

Had to put together a complicated trip — arriving one place — driving to another and flying back from that location — Was on the internet forever — and getting nowhere so I decided to call a member of my Over40Females Meetup Group — and like magic Cathy, the owner, put together a trip that is amazing — And the cost — substantially lower than doing on your own or through internet sites —