Castle Window

I wish i could give them 0 stars. I signed up for free quotes at a home show in Richmond, VA. After listing to a 3 hour presentation from another supplier that resulted in a +$ 20K quote for a storm door and front door we decided that we really didn’t want a new door that badly. When Castle called to confirm their appointment I informed them that we were no longer interested in purchasing a doo. The rep STILL tried to set an appointment to show us other things they do. I declined and they hung up. Later they continued to call me multiple times EVERY DAY on EVERY number I gave them. I have continually ignored the calls sending them to voicemail. They still continue to call 5 – 10 times per day. DO NOT give theme your contact information because they do not take no for an answer. They are the most aggressive company I have ever dealt with. TERRBLE!!!

Do not even request a free estimate from this company! I placed a request for an estimate online, and proceeded to be BOMBARDED with phone calls from 8am through 9pm all 7 days of the week. Never left a voicemail, just continuous calls over and over all throughout my work day. I called them back when I had a moment to make an appointment, then I called back because I had changed my mind about utilizing their company. This of course was then met with another BARAGE of phone calls, I blocked the number, still calls, just this morning I had 3 calls in one hour. I know to some this may seem minor, but if I tell you I’m no longer interested in your services anymore, that should be it!

Worst service company ever had. High pressure sales, along with poor scheduling. Service person showed up and had all the wrong parts.
Trying to get window fixed was difficult as the changed date and never notified me.

Who knew shopping for Windows was going take decades off of my life. A salesman came to my home after I had made an appointment at the NJ home expo. He arrived promptly at six, even a few minutes earlier.
He proceeded to talk to me about what I wanted done. I needed a new custom sliding door, two stationary Windows, storm door, and one custom sliding window. He discusses with me why his company was better than the rest and proceeded to show me old newspaper clippings (dating back to 1997) of reviews is why vinyl Windows are the best in New Jersey. He then showed me Copies of competitor’s warranties. I said great let’s talk prices. He then went downstairs to and brought up to duffel bags with sample Windows and doors.
After 1.5 hours of everything including some negotiation, the bottom line price was $ 6,100. What’s nice is he offered lifetime warranty on install and manufacturing of Windows.
He was a little pushy and I could tell he wanted the sale. When I attempted to negotiate, he tried comparing buying Windows to purchasing a car which made no sense. I would have gone with the purchase, but he was unwilling to go down. He wanted to charge me $ 800 for a storm door which I said was ridiculous. He also wanted either $ 2100 down or $ 200 Down with a finance plan. I’ll keep on shopping. I don’t pay anyone until the job is completely finished.

anyone is better than these people

The 1^st crew sent out to replace our 3 windows was 4 guys but it was cloudy so the job was rescheduled. The next crew was 1 guy, he was here till dark and didn’t finish the trim work, that was done 2 weeks later. We still planned on having Castle do the remaining windows, but decided to never use Castle again after the daily or more sales calls. I have asked to be taken off the call list, told them Sears has replaced the rest, which is true, and I have e-​mailed them asking them to stop calling. Save yourself the headache and stay away.

Castle Windows — Awful
We had all of our windows replaced by Castle a few years ago and a relatively poor job was done. Since then we get called frequently with a sales pitch for windows or other improvements. EVERY time we have asked the caller to remove us from the call list. Today another call comes in with another pitch. I interrupted the caller and told her that we have made numerous requests to be removed from the call list. This dolt had the nerve to say «Well this is the first time that I am calling you, but I will take care of your request at the end of this call.» She then went on with her sales pitch.
I will never use Castle again and would never refer their business to anyone.

I broke the glass in one of my windows the other night. I sent out an sos on the internet for window companies to give me a call, then I went to bed. The next day I went to work… when I got home I had TEN missed calls from Castle! Over-​attached girlfriend, much? They only left one voicemail, and the rest were hang ups. Then they called again… with overly pushy sales tactics, «The best warranty, here is why we are better than everyone else, blah blah…» I was annoyed immediately and decided I love my husband enough not to sic these wolves on him by allowing them to do a free consultation. Once the rep stopped talking about how awesome they are, I was able to tell her I just had a broken glass pane, and I’m not replacing all the windows. They weren’t interested anymore! Funny thing is, we are interested in replacing all the windows, but not with a company with those kind of sales tactics… I didn’t even want them in my house! I’m calling a local company instead. Pushy, pushy, pushy!

Terrible! I bought windows for my entire townhouse 9 years ago, shortly after I started having problems. The windows weren’t installed properly. We paid way more than other estimates because of the «Lifetime» guarantee but the office we bought from has gone out business. So even though this location has all my info — from the other one, they won’t provide the lifetime guarantee. I now have damaged walls leaky windows. I have pics of every thing but for some reason I can’t post.

I am editing my review of Castle Window People. We have resolved our proverbial «failure to communicate «. There is a four man crew on my front porch and in my living room as I write this. They appear to be competant. They all speak clear English and have been on the move since they arrived, earlier than promised. They, unlike previous home improvement folks that worked here, are not preoccupied with their IPODS, twitter, blackberries and the charging of all that nonsense. They are working rather than talking loudly in foreign languages on cellphones to who knows who, as previous «contractors» have done. We are difinately off to a good start. The job is not complete but it is definately looking good so far and I anticipate giving a very good, if not outstanding final review apon completion. This makes me think there may still be hope for the USA, when I witness such work ethic. (so far)

I entered my info on a window review site, and they must have sold it to Castle. Castle calls me about six times each day, even though I told them I was not interested. Stay away from this company!!!

Like Eric S. said, this place gave us a guaruntee of a lot of things, but this is the kind of thing I was worried, they try to bully you into thinking that they are giving you a once in a lifetime offer, and then this kind of thing happens~

From the start I should have be scared high pressure sales pitch and horrible scheduling from what they claim to be customer service. Everyone on the phone. e is rude. We did $ 12 000 in windows Wich took longer that expected. Then the last day they never install all our shades back of finished cleaning up so we held $ 1000 back. Now after 2 weeks and many phone calls they threatened to Sue me. When its the other way around. Also said will void warranty if not fully paid.
Total BS stay clear of this company they are close to scamers buyer beware

This review is for the sales process, not the actual product. When I looked into getting new windows for my home, I called around ten different window companies and contractors for quotes. The rep that came to see me from Castle gave me the hardest sales push of all of them. I was really turned off by his agressiveness and bad attitude. He told me they wanted him to be the area manager, so apparently they like what he’s doing, but he actually tried to make me feel guilty when I decided that it wasn’t a good match (only one window to choose from, high price, and when I told him the price was too high and I declined, he immeadiately tried to lower the price — very used car salesman like). It was just a very poor experience.

If your looking for a reliable window install company DO NOT call CASTLE. I spent over 12k to install new windows and TWO of the windows linked and completely ruined my automated blinds. Additionally, one of the windows came in cracked so I’m still waiting for them to come back to install the window which is now 5 months later. Yep. 5 months later and a whole lot of bullsh*t excuses my windows still leak and the job is still not complete. Do you want to do business with a company like this… I don’t think so. Sharing so you don’t have to have the pain.

Unless you want a rude salesman who treats repeat customers like dirt, do not call Castle Windows! We purchased windows from Castle nine years ago, and we were pleased with the product. They have lived up to the lifetime warranty as they promised, fixing every problem without question.
However, today we asked Castle to come and give us an estimate on four basement windows. We clearly stated when we made the appointment that we were only looking for an estimate. While in our home we also asked the sales rep for an estimate for the front door and a garden window. After the salesman worked the numbers, the hard sell kicked in. We asked him to give us the bottom line in terms of cost and itemize the estimate. He was angered by this request, but did it (sorta). And then the spiel kicked in on if we bought now we could get a deep discount. My husband reminded him that we were only looking for an estimate as we had clearly stated when we made the appointment, so we wanted to hear the bottom line (whatever that number may be). That is when it got tense. He started huffing and puffing, explaining that 72.4% of new customers who do not purchase on the first visit do not ever purchase. We reminded him we were repeat customers who requested they give us an estimate because we had been so happy with their service and recommended them many times to others. We just could not make the decision today.
But this is what put me over the top… He then called his «supervisor» while sitting at my kitchen table. He reported to his supervisor that we had «wasted [his] time today» and that we were «being ridiculous» because we would not even consider his offer. He went on and on about us while we were standing right there. At that point, I had had enough. You may not sit at my table and insult my husband and me while we weigh our options to make a wise financial decision. And I told him so. I have encountered some aggressive salesmen in my life, but why Castle Windows would train their sales reps to insult potential customers is beyond me. He was completely awful and rude to us even in front of my four year old son. We had to ask him to leave our home, and I am confident we will spend our money elsewhere when chances were very good we were going to spend it with Castle if we had just been treated with some common courtesy.
It is so disappointing to have a company we had praised so frequently and recommended to many others, treat us like absolute crap. I can’t remember the last time I have received such terrible customer service.

We saw Castle Window at a Home show in Rock Comm College in NY. We needed an exterior door — fiberglass. The door at the show was beautiful and made an appointment for 2÷19÷2011.
Rep shows up on time. Charles Smith. Very nice gentleman and came with large travel case to show us quality of door, and hardware. Two hours later we said, how much? He quoted is $ 3,551. We asked about the $ 200 discount for making the appt. at the Home show. He did not know anything about the discount, but gave it to us anyway. The final price $ 3,351.00. He pulled out a 3 page contract [RED FLAG #1].
I said we needed the W/​E to read the contract. He said he could not leave the contract [RED FLAG #2]. My wife and I read the contract while we all sat at the table.
The contract was 3 pages of legal protection for Castle and NOT ONE WORD on any guarantees of labor, the door, the paint or satisfaction of customer when the door was delivered [RED FLAG #3].
I asked about 1 paragraph «in case of a cancellation the customer would receive a refund within 30 days». I said that I did not want Castle to hold my money 30 days. He said that he probably would not send in the paperwork until Mo. or Tues and by the time they got it and we cancelled, it should not be a problem getting us the check back.
Another paragraph states that verbal representations by the sales representative are not binding [RED FLAG #4]. Only what is in the contract.
My wife was getting a little annoyed at my bringing this up so we signed the contract.
We noticed that only in the written part of the contract that the sales rep. wrote were there any references to guarantees. The contract stated that the hardware & labor were guaranteed and the paint guaranteed for 7 years. [FLAG #5]. The fact that they referred to the door as hardware? bothered me.
On 2÷21÷2011 I called our sales representative and L/​M, I e-​mailed the Castle people and called the 800−360−4400 the and left a detailed message we were cancelling the contract.
On 2÷21÷11 I placed a stop payment on the check. On Tuesday, the 22^nd we sent a letter– certified — return receipt requested — that we were cancelling the contract.
On Thursday, the 24^th my wife gets a call they are ready to come measure the door. She tells them we had cancelled.
On Friday, the 25^th my wife gets another call that they are ready to measure for the door. She tells them again we cancelled.
Today 3÷7÷2011 I called 800−360−4400 to see where check is. I get the receptionist who puts me on hold for 4 minutes and Dave picks up. I explain the situation and he transfers me to someone else. I am on hold for 5 minutes (9 minutes running time). John picks up. I ask John where my check is. He said that the refund would be coming within 10 days after cancellation. I tell him there is no refund as the check was stopped. He was not aware of that. He said Jim (not sure of spelling) tried to talk to us, but could not get through. I am now on the on the phone for 17 minutes.
I asked if he knew where the check was in the pipeline. He ask he would check. 3 minutes on hold and go through loop again and have to press buttons one more time.
Jim gets on the phone. Claims to have called me but was put on hold and cut off. I have a cell phone — we have no hold feature. He did call my wife instead. I asked Jim about the status of my check. He mentions refunds. I told him no refund, only return of check. I tell him the scenario and he keeps referring me back to the contract. «Refund in 10 days». I said no refund, I only want the check back. I said the representative said we would have it back in ²⁄₃ days. He says: Read the contract. He says he is not trying to be rude, but he can’t look for refunds, they are too busy on Monday. He wants me to call him back. I said I have already been on the on the phone for 22 minutes now and all I want to know is the status of returning my check. He said «you are looking for your money and you should call us back to few days to see if we sent it. They do not have time to look for refund.
He continues speaking but hang up on him. Not a good experience.
UPDATE 3.14.11
About 3÷09÷11 Jim from Castel Windows called about my check. The guy that had blasted me earlier. He apologized for the way he handled my problem. He said he should if he had listened more carefuly he would not have jumped to the conclusion that I was trying that I was trying to get a refund. I told him a few times I did not want a refund. I wanted to see the status on my $ 1,117.00 cacelled check. As I told him a few times, that I was not interested in a refund. I wanted to do was to see the status on my $ 1,117.00 voided check and if someone could take a minute to locate the check, as as I had put a stop payment on the check before they had a to cash it.
I received the check — marked VOID accross the front the next day.
It was kind of Jim to call, but I am not sure if he called because he cared but because he saw this post.