Portrait Innovations

I made the mistake of making a Saturday afternoon appointment. We arrived 15 minutes before out scheduled time and still had to wait for over an hour to get started. This was not fun with 3 kids all under 3 years old who did not want to just sit around waiting.
A little ways into the shoot the camera turned off so we lost about 10 minutes worth of shots and had to start over.
I must say the staff seems nice and they were very good with the kids. The pictures turned out nice.
Viewing the prints was very rushed and felt more like a sales pitch. The package started out over $ 600. We ended up choosing a smaller, cheaper package that came with a calendar and books.
Even though we chose what photos we wanted in the books, when they arrived at the house they were totally wrong. A few pictures were doubles and some were black and white. When I called Portrait Innovations about their mistake, I was told to call corporate. Upon calling corporate, I was told to call the store and schedule an appointment to go back with all of the products and they will fix the mistakes.
After dropping off the books, calendar, and CD with all of the pictures, I never heard from Portrait Innovations again. I called back a few times and was told that they were working on it. After a few weeks when I called they couldn’t even find my items and somehow had no record that we dropped everything off. Since they don’t keep the photos on their computers, they now had no way to reprint anything and my originals were lost.
All in all, this was an absolute horrific experience. The company was extremely unprofessional in the way they handled everything and I will never return, nor can I recommend this place to others.

Waited an hour after my appointment was set.
Tried to sell me too many things I didn’t want and shoot the moon on pricing

Came here with the family on my wife’s co-worker’s recommendation. The facility is on par with other photo studios who do the same thing. Slightly dirty.
Staff was very friendly, and out of the 70+ photos taken, I think my wife and I were happy with about 10. Is this an average?
Where Portrait Innovations wins out over others is their prices. Yes they have the ultra pricey packages, but if you stick with one or two poses, you can get a decent amount of photos to share with the family and friends for about $ 50, which is what we spent. Even got a few free holiday cards!
While you wait for your photos, there are many nicer restaurants in the strip mall including a great Thai place next door.