Kitchens, Baths & Beyond

I had a fantastic experience with Kitchens Bath & Beyond. They did a great job on my guest house. It was a small job and they finished it very quickly. I was so impressed I referred them to my parents. My parents had a custom remodel and it looks amazing. These people are beyond belief incredible. They have my business and the business of my family forever. Very happy with the quality of work and the fair price. Thank you Jack for the care you took in completing the work… I will always recommend you and KB&B!!!

We actually selected KB&B based on the positive reviews online as well as from neighbors. That being said, we would not recommend them for custom tile work and were not pleased with the lack of understanding from the owner.
We paid 50% down for the job on August 12 and the work began on or around September 9. This was actually sooner than they had committed to, so we were pleased with that!
All seemed to go well initially. However, when the tile was set and grouted, that’s where the main trouble began. AFTER we paid the 40% tile set fee (now they had 90% of their money) we had a hard time getting anything accomplished in a timely manner. We identified many issues with the tile job. First, and foremost, the shower floor was not to code, had a slope on it that was inconsistent, felt like a roller coaster, and sloped faster than code dictates — making it uncomfortable to stand on. In addition, since the slope wasn’t smooth, water pocketed in places. Secondly, the custom border was lumpy — sticking out in several places. Many areas of detailed tile were not lined up, looking like someone just slapped it up.
When I asked the owner to come by to go over the issues we’d found, he agreed — but it took several days until he could fit me into his schedule. When he walked in, he was shocked by the number of sticky notes I had on things that needed attention. As I showed him our concerns, and told him that we weren’t asking for everything to be fixed, but just the main issues — the bad shower floor, the lumpy boarder — he said «you are a really picky customer»
When I asked him if he wanted this custom job on display in his showroom, he didn’t answer. I had to ask him to try draining water in the shower pan to see that it didn’t drain properly and I also asked him to stand in the shower without shoes on. He then agreed «it’s not right and needs to be redone.»
Now, several days went by until they were able to come out to fix. The tile guy only ripped out part of the floor — not fixing it — actually making it worse — and attempted to repair the border. During this process, he chipped the tub surface, the floor was still against code, and the border still looked bad.
At this point, we told the owner he needed to come back again — and we waited a week or so… When he came and met with my husband, the owner said «you are right, the border looks like sh**» but then in the next breath said «you are picky customers». After my husband quoted the plumbing code issue, the owner suggested he «rip out the job and give you your money back» My husband said no, we just want these few things fixed correctly.
In answer to why the tiles weren’t level/​even on the wall, the owner tried to make the excuse that the wall behind the shower wasn’t straight — but it was his tile guy that put in the backer board. Next he tried to say the tiles were warped — but when you put a straight-​edge on the tiles there were no gaps — no warping. After all this, the owner opened the calendar on his phone and committed to having the tile guy come out and fix it right on Wednesday.
Next week came — and that day was now taken by another customer who had been «waiting for their tile to come in for weeks» We argued, to no avail — and finally they came in later that week. Once the tile was done, we still didn’t love it — but we were tired of arguing and just wanted to be done.
The glass company came in, installed the glass walls, and were wonderful. They were professional, courteous, helpful and responsive. I would definitely work with that glass business again.
The «one week» job was completed finally on November 3^rd when we got a missing part from the glass company.
We never heard from the owner again other than to get the final invoice. He didn’t call to see if we were happy with the tile job, didn’t check on the tub repair, didn’t check on the glass install, didn’t see the final product.
I guess our job wasn’t «big enough» to warrant the service that other customers must have received from KB&B. As a matter of fact, the tile guy and the handyman mentioned to me on more than one occasion that this job is «peanuts» compared to the other invoices we see. I do hope that others have better experiences than we did with this business — perhaps previous customers didn’t have custom tile work done — or perhaps the tile guy has changed over the years. I now know, however, that I will not provide 90% of the payment until I am much happier with progress on a job.
All lessons learned for me.

My wife and I interviewed three contractors to renovate our master bath. We went with KB&B and we are glad we did. Jack and his crew did a beautiful job. The reason we went with KB&B is because Jack has a showroom where you choose all of the materials you want (granite, cabinets, faucets, etc). No running all over town wasting your time to find what you want.
Jack was very easy to work with. He made helpful suggestions to improve the end product. He also closely supervised the work done. I could always reach Jack quickly on his cell phone if I had a question. He is a straight shooter — no BS.
If you are considering renovating your kitchen or bath, you will be pleased with your results from KB&B. There aren’t many home remodeling companies out there that can give you the complete satisfaction that KB&B can.

Just wanted to say a BIG THANK YOU to Jack and his crew and Kitchens, Baths & Beyond for the courteous service. My wife and I had our kitchen remodeled, a complete tear out and install. They did a Fantastic job and were very fast. Jack did everything he said he would and then some, they really exceeded our expectations. We couldn’t be any happier, and I hope anyone who reads this gives them a shot, we will use them again for any remodeling we have done.
Thanks again Jack,
all the best
Dean & Tina