Lowcountry Loop Trolley

Do not… I repeat DO NOT use this company for any wedding. We spend $ 1,408.00 in the hopes of having two trolleys pick up and drop off guests for our wedding on July 24^th, 2015. We agreed that they would pick up guests at two separate times, and deliver them to our venue (Magnolia Plantation) with a 30 minute time frame. Totally doable! We agreed to book with this company because they had AC in their trolleys and the price was great! Little did we know that while we were taking photos our guests were dealing with a trolley that had NO air conditioning in 85 + degree weather. We had grandparents and elderly people in that trolley. Then, they got LOST. Missed a turn to Magnolia by 5 miles. Not even kidding. Then even though we asked them to leave during the wedding they stayed. THEN one of the trolleys BROKE DOWN so we only had one to travel back with. I elected to stay back (I’m the bride BTW) with my husband, my parents, and two friends. My husband said to the trolley driver, to come back since we agreed on two working trolleys to transport us. They acted shocked. In dropping off our guests, they got lost AGAIN! And did not return for us until close to Midnight. After we have tried to visit their physical location (both do not exist or they are not there) have tried to contact Terri repeatedly. Have been told our emails of being upset are «rediculous» and never actually talk to us. We were VERY displeased. So avoid at all costs.

If you want to spend most of your day riding a trolley instead of seeing sights– this is for you! Trolleys are not on schedule and arrive late, which creates a domino affect of lateness and not getting to do what you wanted. Our driver was very friendly, which definitely helped a bad situation. I would recommend getting a cab instead!

We took the Sip & See Tour. Overall we had a good time, but a few things could have been better. For starters, we were told to meet the trolley at 9:15am and we didn’t end up getting picked up until closer to 9:40am and didn’t leave Charleston until almost 10am. The trolley seats were also pretty uncomfortable given the amount of driving around we did especially with all the bumps due to construction. We also got back a little bit later than we should have, but that was due to a few people in our group not meeting back at the trolley after Angel Oak on time.
As for the actual tour, we stopped at the Charleston Tea Plantation, Irvin Winery, Firefly Distillery, & Angel Oak Tree. Both the Irvin Winery & Firefly Distillery are actually at the same location which we didn’t realize when booking but it worked out well since we only had about 2 hours there to eat lunch and do tastings in each building. Charleston Tea Plantation and the Angel Oak Tree were definitely the highlights for us.
Overall, I would say it is definitely worth the ~$ 50 if this is your first time in Charleston and/​or you don’t have a car. For us though, it was definitely one of those things you only need to do once and so next time we’ll probably just drive ourselves out to stop at whichever places we want to see again.

Economical and great way to see downtown, Mt. Pleasantly, and Summerville areas… only $ 14 to ride all day! And the staff is exceptional!

I love taking cooking classes whenever I visit a new city for an opportunity to get to know the community through the local food. My parents, husband, and I were excited to get a tour of Mount Pleasant. It was raining on and off, but the trolley was completely covered. The biggest reason I was disappointed is that rather than being a tour, it was just a driver and a bunch of advertisements on a tv. The driver was very unknowledgable about the area and the few spots she did know, she didn’t offer to stop so that we could get a photo or anything!
As for the cooking class, Marilyn at Southern Season was pleasant and provided a lot of useful tips. My dad was disappointed that we only prepared grits with a poached egg and country ham and biscuits. Yes, they were simple, but I’d never poached an egg before! And the biscuits! So light and fluffy and only two ingredients! I would recommend looking into a class at Southern Season and driving yourself there. No need to waste your time with the trolley.

My husband and I took a vacation to Charleston, SC. We used Lowcountry Loop Trolley to get to and from Sullivan Island. The trolley ran into traffic on the bridge, so I called to see how long the wait would be. I happened to mention that we had a dinner reservation that we were trying to make. We got a call back shortly after saying that the owner of the company was coming to personally pick us up and make sure we got to our reservation on time. Never have we experienced such amazing hospitality and customer service from ANY company before. Terry and her team are incredible! If you want to see the beautiful city of Charleston with kind, knowledgable, and generous people, we highly recommend Lowcountry Loop Trolley.

We had booked the Sip and See Distillery Tour. The driver had forgotten 3 people on his previous stop so he took us on a 50 minute ride without asking. When I called to complain I was told by Wayne that we could get our money back but that the driver would be fired. Worse customer service. The driver didn’t give any information, and flew down bumpy roads. Save your money and drive there yourself.

Great Local Business! If you have any family and friend in town I highly recommend this unique attraction. They pick up from many locations in Mt. Pleasant and while you ride the trolley enjoy a interactive Q&A history lesson. From ghost stories to famous people. Makes a great gift to give!

I am not sure where to begin. When I first contacted Terry at Low Country Loop Trolley she was very quick to respond, helpful, and answered any questions I had. They happened to charge the best price in the area but the only catch was having to pay full amount due as the deposit upon signing the contract. All monies are non-​refundable. My wedding was in March and I signed the contract in September without knowing how many guests would actually need transportation, but that was my only option because they were getting booked up.
When the wedding got closer and number finally came in I realized we did not need the trolley anymore. I knew what the contract stated so I contacted Terry to explain the situation I was in and to ask her about refunds anyway. Figured it was worth a try. As expected, a refund was not possible. I emailed her a bit more to find out if I had any other options as far as a tour or something. This is when Terry was really short with me and not a nice as she was when I signed the contract. Her attitude completely changed and it was my loss and her gain.
So we get to Charleston and two days from the wedding she tells me that I still owe her money for reserving the trolley. Please keep in mind that we signed contracts in September and I made sure to ask ask her to verify that the contract was correct, and that the total balance is due at signing. To my surprise, I asked her why I owed her more and she said she did not notice the hours on the contract. At this point I really did not want to pay her another penny so I asked if I could just reduce the hours. Her respond literally was «you can, but you won’t get any money back». I had not asked from any money back, just to reduce my hours. I ended up paying a different company more money (more money than I would’ve had to pay Low Country Loop Trolley) for the additional hours I needed to pick guests up and had low country loop trolley pick us up from the reception.

Took my first ride on the Lowcountry Loop Trolley yesterday and had a great time! The driver, Derrick William, could not have been a better host… he knew everything about Charleston, Mt Pleasant, Isle of Palms, Sullivan’s Island, and all parts in between. He gave the passengers good advice about local restaurants and places to visit. Mr. William also got the passengers involved in the tour, answering questions and exchanging stories (we had passengers from Australia, Jamaica, Chicago, and other cities). It was a great time! Thank you, Derrick William! I’ll be back to ride again… next time, I’ll bring friends.