Gray Tree Service

Shame on me for not checking reviews before hiring them! I hired them as I was referred by someone who’s family member works for Gray. Big mistake. Where the owner came out &gave me an estimate promptly & seemed very nice, and was willing to work w/​my fence company to coordinate removing bushes right before a new fence was being installed, he turned out to be a jerk. I guess it rained the day they had scheduled to remove my bushes (approx 71, so a very large job) and they worked anyways COMPLETELY DESTROYING the grass. One side of my yard was literally a mud pit — and I had sod previously installed about 4 months prior. When I called Rick to voice how unhappy I was, he acted like I was lying & asked if I had a receipt for the sod! Then he said he was out of town (or going) and would call me in about 10 days when he got back. Never did. Why I paid them I still don’t know — I think more because of the friendship connection. At one point prior to doing the job he left me a voicemail & said if I had questions to call him back. I did have questions, needed clarification on something he said, so called him. He was not happy & was sort of rude. Lesson learned — referrals mean nothing. I will never hire them again

They agreed to meet another company’s quote and then, when they finally came out (after a dozen phone calls and e-​mails to find out the date) attempted to jack up the price. I called the owner on the phone and he was very rude and verbally abusive. I sent them away and we hired someone else who did the price for the quoted amount.

I also got an LSD for Gray Tree Services. I kept Janie’s review in mind when calling them, and so I had a few different lawn issues for them to quote. My husband and I pretty much chose to go with the cheapest one — it was only about $ 150 more on top of the LSD voucher. I honestly don’t know if that was a good deal or not — we just went with it, because I didn’t want to have to deal with trying to get a refund or anything like that.
Anyway, we didn’t have to be home when they came for the free consultation, so that was nice, but after the consultation it took awhile to get a hold of them to find out what was going on. when we finally talked to them, and we told them we would like to move forward with their services, they said that they’ll get back to us on when they will come to do the work. Another week or so went by without hearing from them and we called and left messages. Then one day, we got home and went into our back yard, and, «oh, that tree looks different». yeah, they had come here without telling us and got the job done.
now, i don’t know if that’s a good thing or a bad thing — it’s nice to know that the work got done, but i don’t know if i like the fact that someone came into our backyard without us knowing. no, it wasn’t in our house, but still — it seems pretty invasive.
So would I use them again? I honestly don’t know. We have a lot of other tree stuff we want to do in our yard, so I’m sure we’ll call them in the future to get more quotes, but I’d probably check into other places too. When it comes down to it, it’ll be all about money!