I currently have a unit at college way storage. I am unhappy with the customer service I receive or dont receive. I leave message after message with no return call. I have to physically go in and discuss my matter with them. I also have automatic withdrawal for my monthly storage payment which is supposed to be set for the first of each month. This is month number three when this has not happened. I have called and gone in every month to no avail. I also cannot reach the owners to complain. We will be finding a new storage unit.
Gail F.
Place rating: 1 Eugene, OR
We reserved a U-haul truck on line and when we were ready to pick it up the people at College Way Self Storage informed us that the truck we rented had the keys locked inside and they would do nothing to help us get them out. They referred us to U-haul who referred us back to College Way Self Storage who continued to refuse us any help whatsoever. I would be afraid to rent a storage unit from them considering the TERRIBLE customer service we received from them. I would never recommend them to anyone.