Blossom Valley Cleaners & Drapery Center

Cindy and her team are the best dry cleaner around. She opened BV Cleaners in 1989, and my wife and I have been using them weekly since we discovered them 1995. They are not the cheapest cleaners around, but the are the best at what they do. Every year or so, my wife tries a closer and less expensive dry cleaner, just to compare, but we always go back to Cindy and BV Cleaners.
We generally have them clean our suits, sport coats, pants, blouses, and shirts, but we also take our holiday table cloths and comforters there too. They are very good at getting any stains out, and hang them in such as way as they look brand new the next season.
BV Cleaners also has a part-​time seamstress named Sandy who is quite good. I have all of my pants and jeans hemmed there. (I’ve had much better luck trying them on for her [her preference, too] and letter her mark the cuff, rather than just telling her the inseam I want…)

I’ve been coming here for years, ever since I saw they were voted #1 in the annual Mountain View Voice customer poll. they’ve received that award many years now.
the owner (Cindy?) is always super friendly and they do a great job with the cleaning. Stains always come out and I’ve never had any issues with the cleaning or the service.
I’ve had pants hemmed here and they do a good job. the first time I went in, I told them just to take one inch off, I didn’t bother to put them on and have them measure, but when I got home I realized they were still too long so I brought them back, fully expecting to pay them again since it was my fault. they wouldn’t take my money, they insisted on re-​doing the pants again for free. now THAT’S exemplary customer service! the only odd thing about the seamstress is: I can never figure out which days she’s there. sometimes it’s during the week, sometimes every other weekend. it’s a bit of a pain since I usually just come in on Saturday to drop off or pick up laundry and it would be nice to assume the seamstress is there, instead of finding out she’s not there and trying to work around her schedule. but whatever, I’m there for laundry and that’s a five-​star experience.

no stars if I could have
AVOID THIS PLACE AT ALL COSTS — TERRIBLE SERVICE AND WORK
PLEASE NOTE THE LAST GOOD REVIEW WAS OVER A YEAR AGO. HMMMM.
I dropped off a dress to be hemmed. There were no prices posted anywhere. This should have been the first clue. So I asked for a phone call explaining the price before the work started. This did not happen. Two weeks alter dropping it off, I returned to pick up the dress, found it had already been hemmed and they were charging me $ 32!!! I was shocked and said so. I even said I feel ripped off.
The woman behind the counter threw up her hands, told me she had NO responsibility, and that i needed to talk to the seamstress (I suspect a family member). She offered me no options. When i asked her why they had not called me she just stared at me with her mouth open.
As I went next door to the CVS to get a few items I called a few other cleaners and got an average price for things. The average price to hem a dress in this area is $ 15.
I went back to tell this to the clerk and she said it was not her problem and that she didn’t care.
Awesome.
TERRIBLE Customer service
Insult to injury: the hem job is not very good.

I love this place!
I came here because it is close to my work, I stayed because they are awesome.
I am very picky about dry cleaning. I have regularly gone to places miles out of the way to insure that I am getting what I pay for.
Blossom Valley Cleaners not only does a great job with my clothes, but the owner is the sweetest woman in the world. I often go there after a long day at work, and she always puts a smile on my face.
What is also great is they launder women’s shirts. A lot of places will only do that for men’s shirts.
I would go here even if it wasn’t so close to my work, but boy am I grateful it is… Dry cleaning is one of those difficult to do list items that there is never enough time for.

I’ve never had a dry cleaner that was so consistently good. They take great care of my clothes with no burned or cracked buttons on my dress shirts which has always been a problem for me. Very friendly service as well!

It surprised me that others do not like this cleaners. I’ve been going here for nearly 25 years and have never had a problem. I’ve even had a couple of items with a button stitched on because it was loose. Yes, it’s expensive but after good and friendly service I keep going back…

I have been going to this cleaners for about 12 years. Like other reviewers have said, it is not cheap. But they are good.
I have never had a problem there. We take my husbands shirts for laundry and all our dry cleaning. I brought my fathers christening dress from when he was a baby. They did a great job as always.
I am not sure who others have seen there. The times I go in, the same woman is usually there. She is friendly and helpful.

Gave this place a try since it is close to home and it would save me a few minutes as I could pick up on my way home.
So had to get just one pair of slacks pressed for an interview. My bad for not checking on them when I picked them up but I really never need to anywhere else. On my way to my interview, I notice a horrible mess up on my right leg in the crease — really?
One pair of pants, press only for $ 6.50 to be messed up? No thank you, first and last time for me here.

Water spots on my brand new silk blouse. Also believe my husband has a shirt missing. When I called the owner was NOT helpful.

i’ve been coming to Blossom Valley Cleaners for years, and I always trust them with my clothes. Not only can I count on my clothes coming back in great condition, but I know the staff can always put a smile on my face.

There’s a reason why BV has been voted best in MV for several years — quality of service. I’ve had enjoyed top flight service here for 15 years. Friendly, responsive to issues when they arise, good value.

This is BAD NEWS!!! I took an expensive jacket there and it came back smelling so toxic that I couldn’t weat it without getting a headache. I took it back and the owner recleaned it with no appreciable improvement. She was going to reclean it a second time, but I told her that did not help. She was unprofessional and refused to offer any compensation for the damage her cleaning did. Did I mention that she was rude?

In general this is a mediocre place to take your dry cleaning. The two younger women (probably college students) that work there are friendly and helpful. The owner has a bit of an attitude and can come across as condescending with her super cheery demeanor. The hours are good — open early during the week so you can come in before going to work — but they are closed on virtually every holiday you can imagine. Sure people need a day off here and there but if it’s not a major holiday, and most people are working, then they should be open too.
Now for the important stuff. Prices are high compared to other cleaners in the area. I don’t see a real difference in the quality of the dry cleaning or laundry service. Also be sure to carry cash if you only have a couple of items at a time — they don’t like credit cards for small amounts. But honestly, would they rather have the annual business of a customer (several hundred dollars) or save a couple of bucks on the credit card fees? The turnaround times are also longer than most other places. I’ve come in on the day my clothes are due to drop something off in the morning but my pickup wasn’t ready. They are either really busy or really inefficient. Seems like the latter to me.
Lastly, they seem to have a challenge with accepting responsibility for their mistakes — it’s almost as if they can’t make them. So it becomes your duty as the customer to over communicate with them. Make sure it is crystal clear what you want done — laundry, dry cleaning, hangers, boxes, creases, no creases, starch, etc. Also if you don’t like your new clothes permanently branded with ink (even if it is on the inside), ask for tickets instead of ink tags to identify the clothes.
Bottom line, use caution when patronizing this business. They are good, but if another cleaners came along that was cheaper and had better service, I wouldn’t hesitate to change

This review is not going to be nice and it’s not going to be funny. What it is going to be is honest, and I’m hoping that will help others avoid costly debacles like those I’ve experienced with Blossom Valley Cleaners.
Here’s what you need to know: These «cleaners» do not actually clean anything as far as I can tell. They press the crap out of your clothes, which is nice, because they’re all crisp and firm and smooth looking, but then you look close and you realize there are still stains on your dress and stains on your coat, and wait a minute… stains on your pants that you didn’t even put there! That’s not cool! In fact, your clothes are not one tiny bit cleaner than they were when you dropped them off – just flatter.
First time this happened I gave these guys a mulligan – figured everyone messes up sooner or later. But I just picked up another batch of clothing today, and experienced exactly the same thing. And this time it’s worse, because when I dropped the clothes off I took the time to point out each of the individual stains, and make sure the gal at the counter noted them with a «get this stain» sticker (especially the one that THEY had put on my pants). She seemed to understand her mission. She was nice and interested in what I had to say (although she never at any point apologized for the stain). So I thought we were cool.
Alas, we apparently were not. $ 85 and a week later, all I have is a bunch of flat, dirty clothes. I was kind of counting on wearing at least one of these outfits to work this week, so tonight I’ll be doing the old OxyClean and ironing routine. And it’s not that I can’t do it, but I don’t want to. I mean, isn’t that the point of a dry cleaning service?!?
I wish I had checked with Unilocal before going there… I’m obviously not the first one to have this experience.

Oh Unilocal,you’ve never so badly mislead me.
Normally my drycleaning goes to the lovely folks at WellPressed (
), but I missed the Tuesday dropoff and needed a dress done by Friday night. Blossom Valley Dry Cleaners had (at that point) 5 stars on Unilocal,so off I went. I wish Angela W.‘s review had been posted before the fatal day I took my clothes to that dingy, dishonest, den of incompetence.
They’re not cheap. They stained my Tufi Duek dress. They «lost» my $ 700 Tuleh blouse. (*Technically* I got the blouse for $ 60 on Ebay, but can you really price the sentimental value of a triumphant auction win?)
The dusty, faded shop and the teenager who took my order didn’t exactly inspire confidence, and in retrospect I should have just left then. When I showed up to get the order, they claimed the dress had already been stained, and that they’d never gotten the blouse. I asked to speak to the manager, and he shrugged and said, «go look for it.»
I think he thought I wouldn’t take him up on it, so naturally, I did. I wandered around the back of his shop for twenty minutes to no avail, but I’ll say this: if you could see how dirty and disorganized it is behind the counter, you’d never ask them to do anything for you involving the word «clean».

Boooooo! I am disappointed to say that this is the first Unilocal recommendation that has failed me. The fact that they’ve been around forever just means that they’re in with the awards-​givers and they get to charge more.
First, prices. Judge for yourself (all women’s clothing): Pants, $ 6.50; Sweater, $ 7.50; Blouse, $ 6.50; Skirt with beading, $ 10. For these prices, I’d expect my clothes to come back with gold nuggets tucked in the pockets. Their price list is posted high up in a corner and written in faint, illegible pencil. I didn’t know the prices until after I checked in all my clothes and received the receipt.
Second, location. I’m willing to drive out of my way for a good cleaner, but the shopping center has a cramped parking lot and it’d have to be a damn good cleaner for me to come here. But based on prices and service, it’s not even worthwhile for people who live across the street.
Third, cleaning. I brought in a simple 100% acetate evening gown that is prone to watermarks. The girl who checked it in placed a stain sticker on the 2 visible water stains. When I got it back, it seemed to have more stains than before. DO NOT TRUST YOUR WEDDING GOWN TO THEM.
Fourth, service. They claim to «operate our own plant» but that doesn’t reflect in the service you get. The woman who gave back my stained dress said she’d ask the dry cleaners to re-​clean it, but she couldn’t say whether water stains on acetate can be removed. You’d think that with 40 years of operating your own dry cleaning plant, you’d know about something as simple as water on acetate. But she kept repeating, «Every fabric is different». I told her I wished someone would have warned me of the «difficulty» of this stain when I dropped it off, before I invested $ 20 (!) in cleaning it. She did not even consider to offer a refund of the $ 20 (!) if the dress comes back in the same state or worse.

It is hard to be a fashionista when you live in Mountain View (hold your jeers). One of the hardest things to find is a dry cleaner who can treat your clothes with the proper level of care. I think I have tried every single dry cleaners in and around Castro street. Inveitably something goes wrong — garments are lost, garments come back with holes or tears, or your clothes simply aren’t clean.
Blossom runs a first class operation. Be warned — this is not the cheapest dry cleaner around. However, they do an excellent job on even the most delicate of garments. Everything is always done when they say it will be done and the owners are always super friendly.

Voted the best dry cleaners in Mountain View for several years in the Mountain View Voice, the local paper, when you show up to drop off your dry cleaning, they have numerous award plaques to prove it. I went there recently on Mar 29, 2006 to drop off several shirts, $ 2 each. Picked them up the next day, and of course, they did a great job. They offer same day service, provided you come in early enough. The business card also mentions wedding dress alterations. Pleasant, friendly service that gets the stains out, and gets them out well. Located in the Blossom Valley shopping center, there’s always plenty of parking. Blossom Valley is a Mountain View neighborhood of ranch-​style homes that began as a tract development in the 1950s. They turned down Eichler in 1954.