Dance Theatre Shop

Always had good experience buying shoes and the young lady even put them on my feet which was a perfect fit right off the bat. I love this store and always find what I need.

I love this place! It has all the sizes I need including all colors. One day I needed jazz shoes, went to Payless ugh not again! I just go to Payless for street shoes. Now I go only to dance theatre shop for my dance needs. I love at dance theatre shop how they have a mini floor with bar to practice in the shoes even before you by them. The prices are mainly very reasonable.

The store has a good selection of dance attire but the customer service is not great. The two young ladies that were working there today could use a few lessons in manners. Although the store was empty, I got a feeling they wanted to get rid of us as soon as possible as they were quite sour and did not give a single smile. We bought three different things and they did not offer us a bag. When I asked for one, the lady first hesitated, then gave me a small paper sandwich bag (for shoes, a leotard and tights). When I asked for a larger bag, she frowned and gave me a large bag. After signing the receipt, I wished them a nice day but got no reply. Then before exiting, I said «goodbye» and got an «Ok» from one of the ladies. No desire to go back.

I was SO happy to find a new dance store and have been in several times to buy clothing, etc. The store is tidy and well-​stocked on leotards (they are pricey though) but today I had a really bad experience and left as a very unhappy customer.
I had come in looking for a specific ballet slipper a few days ago and they didn’t have it so the woman helping me fitted me in her recommended slipper instead. They were very pretty, but when I wore them that night in class I literally had to stop every 5 minutes in class to pull them back on, completely didn’t work!
I checked the receipt and nowhere does it say that you can’t return anything worn or that you can’t return shoes. It says this nowhere in the store and no one ever mentioned it in person either.
Now look, I’m completely realistic about the fact that you can’t resell used shoes, but you can send them back to the manufacturer as defective and you can at least admit when you make a mistake. When I brought them back today the woman there told me that it says right on the receipt that you can’t return anything worn. I pointed out that it did NOT say that at all and showed her and she said it must be an old draft… I bought the shoes just a few days ago… an old draft, really? Besides, why is that my problem? It only says that they give store credit and that you need a receipt within 30 days to return. I would really have been more than happy with store credit and would have happily spent more money in the store.
So I asked if they could order the shoes for me to try on and buy that I was initially looking for in the first place and the answer was no. It was really awkward and it seems to me there was much more they could have done customer service wise.
I would really like to continue to shop here, but come on guys, get your customer service together. I don’t often leave a store in a huff.

Bought some slippers here and I think it was Natasha that helped me. She was quite patient with me as I went through at least 4 sizes of Bloch elastosplits. They’re not a common shoe and I was surprised that they carried them. The shoes were the same as the retail price (I checked on my phone) so at least with this product, I know they did not jack up the price.
For the lady that was asked whether or not she was gonna buy her shoes online: they don’t necessarily do this b/​c they’re jaded. You are a self-​professed beginner and they want to make sure you have the right fit. I see plenty of adult beginners in poor fitting shoes, unsewn/​incorrectly placed elastics, etc. I know it’s a lot to take in but it’s worth considering that you are going to them for their expertise and even if they seem brusque, it’s not always about them making a sale.
In re: discounts — they have a discount for shows. I don’t remember the percentage exactly and if it just applies to shoes but they do have it and you need to ask for it.
FYI: Many parents might not like it but Lisa is a bit of a hardass. There are lots of studios that are willing to put kids into pointe shoes before they’re ready (ie. old enough, strong enough, flexible enough, had enough instruction, etc.). I’ve seen her work and she calls it like she sees it. It’s purely professional and from what I’ve seen, she’s quite thorough.
Put it this way — would you rather have your daughter have her feelings hurt or risk her injuring herself? Dance studios have liability insurance for that but she has her name and reputation to protect.

Lisa was very rude over the phone. She would not let my daughter come in to buy shoes without an appointment and shared that my daughter was the only child that she has not fitted in the class. She also stated I’d have to take my daughter out of school if I wanted time with her due to their busy schedule. My choices were to do this, or to go to some other store and risk getting the wrong product for her feet. The whole call was confrontational and elitist. She then reminded me of their current sale.

First point shoes fitting, what a great experience! Lisa gave my daughter thorough training and professional shoe fitting, explaining how to maintain them and being careful to minimize chances of injury. What a lovely experience, I highly recommend it!

I came here to get fitted for pointe shoes and the service was terrible! It was my first ever pair and I needed to be fitted. I made an appointment, which took forever since they don’t have an answering machine, and came in a week later. It was an hour wasted. The woman talked to me as if I didn’t understand any of what she was saying. Then she put me in pairs that didn’t even fit! They were far to narrow (I have slightly wider feet) and too small. She kept insisting that it might feel this way at first, but after dancing in them they would form to my feet. So I bought them. 2 weeks later my feet are blistered and bleeding. Such a waste of time and money. Won’t be coming here again!

It’s great to have a real store you can walk into and try on the shoes to assure they fit right. I wasted a lot of time and money buying online and ending up with the wrong size. This is an independent, owner-​operated store which I also want to support. My kids get their «tap pants» here to wear under their super short skirts. A great store for dancers and they will special order for you.

And no answering machine either. You guys just lost a order of 30 pairs of tights and 7 pairs of shoes. Heading to the mountain view store.

If you need a quick ballet slipper, ok… but if you’re looking for friendly and helpful service, go elsewhere or go online. The woman who fits pointe shoes (Lisa?) is downright condescending. She was completely unhelpful and made me feel like an idiot. In fact, of the three people who were working in the store, not one person smiled. I felt like I was bothering them by just walking into the store. Is it so miserable to help a paying customer?
I was friendly and honest with my questions regarding pointe shoes (both of my daughters are on pointe but we bought them at Victorias in San Jose) — and the fitter at Capezio made me feel like everything I had done for my daughters was WRONG and wouldn’t be able to help me for a month. And refused to sell me replacement elastics because she «reserves» them for her pointe customers. Doesn’t she realize that I could have very well become a pointe customer had she not been so rude?!
I left Capezio in Mt. View determined to buy everything from Discount Dance Supply from now on. It’s no wonder all the small local dance stores are closing. Online is cheaper and I don’t have to deal with rude and condescending salespeople.

Capezio is great. For the past 6 – 7 years, I’ve been using capezio for many different dance related items. I did ballroom, jazz, contemporary, lyrical, ballet and so on. But this time, I needed some special attention.
I went to the Mountain View Capezio for my first time pointe shoe fitting. Lisa is simply amazing. I did ballet for 5 – 6 years when I was little (which was 20+ years ago), so technically I wasn’t a first timer. But when I went in to make an appointment, the lady told me that their fitter spends 1 hour with first time fitting. She also told me that if Lisa thinks you are not ready for pointe shoes, she won’t even sell a pair regardless of what your dance teacher tells you. This totally peaked my interest. Seriously, when everyone’s time is so precious, who would do that?
I am doing adult ballet, and I’ve seen some students wearing pointe shoes when they are clearly not ready. Even I (a non professional dancer) can tell that. Legs should be straight at the very least. I wasn’t sure if I was strong enough, but my dance teacher said it’s ok for me to try it (mainly because I told him that I did pointe when I was 11).
I watched tons of youtube videos before I went in, so I had a lot of questions. Lisa answered all of my questions and I also learned a lot of useful information from her.
When I was a little girl, I asked my ballet teacher so many time if I was ready for pointe. She said no to me for so long, and when she finally said yes, I was extremely happy.
When Lisa told me that «Yeah, you are definitely ready,» it totally brought me back the memory :) I felt really happy because I only started again about a year ago. I think having an intensive training as a little girl really helped me.
Dancing in pointe shoes is every ballerina’s dream. When you are ready, make sure to make an appointment with Lisa :) It will totally make your day.

I came here for my third first pointe fitting. My real first pointe fittings was at Prima Dance, I came out with shoes too big and when I can back to do a refitting I came out with shoes that were too small. Overall horrid experience, so I decided to come here because I heard Lisa was great with the fittings.
I came in the morning so Lisa was the only one working. She had to leave me every now and then to help someone else during our pointe fitting. I didn’t really mind.
First, before I even got to try on pointe shoes she talked to me about hygiene and nail care (unlike Prima Dance). I felt that she really cared about getting me to be safe and happy versus Prima Dance who wanted to sell me a pair of shoes.
Then, she made me plié, releve, and tendu. After that she got out 3 pairs and everything after that went smoothly. VERY difference from Prima Dance. Instead of being asked for «how does that feel?» all the time Lisa can see my foot sinking into a shoe, not getting over the box, ect.
The things there are a bit pricey (a mesh bag was $ 11, I got mine in the mall for $ 1.50).
Pros:
1. Lisa
2. The store has lots of cute things
3. I got a really nice pair of shoes (though Lisa didn’t check my right foot which was bigger than my left, the pair I got was a bit tight for my right foot)
Cons:
1. Only Bloch pointe shoes (Lisa said there was only 7 styles)
2. Only ouch pouches are sold
3. Pointe fittings are not available every working day. (I had to wait 3 days because Lisa doesn’t work on certain days)

if you’re a dancer, or aspiring to be a dancer, this is the place to come to stock up on everything from shoes to clothing to accessories. they carry men’s, women’s and children’s dance shoes (flat and heeled). as far as clothing goes, i’ve only ever seen outfits for women and children. prices are very fair, as tops will run about $ 20, socks are under $ 10, and shoes are at the expected range of $ 60 and up. the store is small, so selection will be limited compared to larger capezio stores, but they have pretty much everything you will need to dance your feet happy.

This Capezio saved me. I’d ordered a brown leotard and matching shorts from an online dance supplier, and the supplier accidentally sent me 2 pairs of brown shorts. Yikes! With a dance show only days away, I frantically called around until locating this Capezio. The friendly woman who answered the phone let me know that she had 2 styles in brown and reassured me that I didn’t need to put any on hold.
The store is located in an intimate shopping center on El Monte with a one way entrance and exit system. If you miss the first driveway, you risk running into exiting traffic (however, I found the little strip mall to be quiet, and didn’t have issues). The Capezio had just what I needed. They carried a camisole style brown number with a low back as well as a halter style, the latter of which would work perfectly with my existing flesh colored leotards. I picked up the halter leotard as well as a pair of fishnets, as I have this thing about always carrying backup tights with me to a show. (You never know when you’ll need them…) Thank goodness for Capezio! The leotard worked perfectly in performance and allowed our «Lion King» piece to go off without a hitch.

They have a wide selection of dance clothes and shoes. But the staff, while courteous, is completely apathetic. No matter how cheerful you are, they won’t crack a smile. They don’t offer information, but will answer your questions when you ask. It is a bit frustrating because it seems like they don’t really know enough to help you properly. I was a newbie to dance shoes and was hoping for someone with experience to help me out. It felt like the people who work there barely knew more than me or didn’t care to share their knowledge.
The girl who was fitting me sold me shoes that were wildly too big for me. I didn’t know it at the time because I’ve never bought ballet slippers before, but when I brought them to class they took one look and said I had to return them. It was obvious they were too wide and bunched up when I tried to use them. LAME.

Went here to buy three pairs of dance shoes — ballet shoes, tan jazz shoes and black jazz shoes.
I bought all three Bloch pairs for $ 115 which was pretty steep — if you have the money and urgently need shoes, this is your one stop shop —
EXCEPT. they did not have the Bloch black jazz shoes I needed. They were out of the basic black jazz shoe so I had to buy the more upscale shoe.
I returned the black jazz and ballet shoe and got back $ 85 — I bought both shoes online for $ 45 and got free shipping. saved so much! (I only didn’t get the tan because they were sold out on all websites).
When I went to return the shoes, I got the tan shoe in a half size bigger. The woman who fitted me initially, allowed me to try on both sizes. When I went back to get the bigger size, I already knew the bigger shoe would fit. The same service representative did not give me a choice, and made me try on the shoe again. I told her twice that I already knew it would fit, but she ignored me and in a rude manner told me to do it anyway. Was inconvenient to do so in the amount of time I had, and with the million layers I was wearing.
This store is way over priced — I would HIGHLY recommend going online! AllAboutDance. com gives you free shipping. Way better than being charged $ 10 to $ 15 more for the same shoe and not so great service.

I had a very good experience here. I wondered in to see if they carried any Bloch European Balance pointe shoes. Lisa did an amazing job with the fitting and accessing my feet; she’s thorough and takes her time. I’m impressed, because she could tell right away what type of shoe I needed. Usually when I go to other places, they make me try on practically every shoe in the store until they settle for one that kind of fits. Nope, Lisa just brought out two different types and sure enough, they fit like they were meant for me.
Originally, I told her I wanted to get both pairs and experiment with them. She actually advised against it and recommended that I try one pair and work with those; she didn’t want me to like one pair more than the other and be left with a pair of shoes I didn’t like. I was happy with her honesty. She explained that what’s the most important to her is in the interest of the dancer and not merely selling a shoe.
The store is also stocked with a good selection of dance wear. I saw lots of cute leotards and warm-​ups for class. I would definitely recommend this location.
Note: Lisa’s pointe shoe fittings are done only by appointment, but she was nice enough to give me her undivided attention even though I didn’t have one. I lucked out, but I wouldn’t recommend doing this. The store can get pretty busy especially in the afternoons. Don’t be afraid to give a call– she’s really nice :)

We had friends visiting from outside the country whose daughter just started ballet. They wanted to find a dance store while here and since we were planning to be in Mountain View, I tracked down Capezio online. What a great find, I didn’t even have a chance to check Unilocal before heading over.
Lisa was wonderful, very kind to my friends who speak broken English and helped them figure out the best outfits and shoe/​slipper fitting despite their daughter not being with them. I wish I had known about the importance of a good fit when I was in ballet… many years ago. Lisa was also patient and gave good advice as selecting attire and figuring out various details took some time and effort.
Our friends returned home this week and from what I hear, their purchases were a success. Lisa made their first trek into the world of dance attire a less frightening experience — they have already requested my help for future purchases and Lisa provided great tips regarding how we can work out long-​distance specifics for proper slipper and attire selections. Lisa’s experience and selection of attire are reasons I’ll return again and again.

New nice dance store in the area.
Cost to worth it rating: 3 (cheaper online but I like to try things on)
Highlights:
— Dance store representation: isn’t much around this area to turn to
since my go-​to Dance Attire went out of business
— Large store: more welcoming than the small dark one in Vallco
— Shoe offering: pretty significant with styles displays throughout
the middle aisle of the store
— Helpful owner: aided me in picking out the right shoe for what I
needed
Lowlights:
— Hours: only open til 6 weeknights so hard to get to after work and
closed Mondays (I went the first time and was sad)
— No discounts: didn’t seem like they offered any discounts for being a member of a local studio like Dance Attack did
Happy to have this store open now and I’ll be back for more of my
dance needs. I hear heeled shoes are needed for one of my upcoming show pieces :-o