O’Reilly Auto Parts

RICHARD BOYD IS THE MAN!!!
I came in to change out my dead battery. Richard was immediatly ready to help.
Forgot your tools? No problem, Richard has the tools and the expertise to help you change out that battery.
Long day at work? No problem, Richard is a breathe of fresh air that will make that battery change feel seemless, and be the most humourous man you ever met.
What impressed me the most was his quick judgments, and communication with management to get the job done.
Thank you for the wonderful service
~ Eastman

Unbelievably great service!
I needed snow chains for my tires. The guy at O’Reilly’s helped me find the right ones for my Ford Explorer and then took them out to the carpark to show me how to put them on!
I’d never put on snow chains before and it was so helpful to see this being done.
This came in handy because I had to put them on during a snow-​storm and it only took me 10 minutes because I already knew what to do.
Thank you O’Reilly’s California Street!

A few weeks ago, I ran over to O’Reilly as it was getting dark, hoping I could get a new headlight bulb, as I had plans to go out that night. Ray was very helpful in finding the right bulb, and he even installed it for me, making sure it worked correctly before I left. I would not have been able to drive that evening if Ray hadn’t helped in such a timely manner.

I just went in last night and bought wiper blades. The girl helping me was super nice even after I told her I was okay buying just the cheapest ones, and then she went outside and PUT THEM ON and even taught me how to do it. As someone who has no idea about how to do any car maintenance, I was really impressed how about helpful she was. Also I got out of there for less than 26 dollars-​what a DEAL!

Recently I received a car as a gift. I had given it an oil change and wasn’t sure about the battery because I knew it was the original one that came with the car. We had heard that O’Reilly test batteries. So my husband and I went early on Saturday morning. That’s when we met Ray! He was great, the store wasn’t busy so he dropped what he was doing and helped us right away. Not only did test the battery but based on his test he also gave us some more advice about the car. Will definitely come back to this store again if I need anything car related for my families cars.

My car had died and I needed a new battery stat! I called over to this O’Reilly’s and Ray answered. He was quick to figure out the batteries that were in stock and worked with my vehicle. I was able to get a jump and get over to the shop. Ray was waiting for me with the battery. He even offered to install it for me! Anthony ended up taking over when the shop suddenly got busy. Both Anthony and Ray were friendly and professional. It took SO much of the stress out of an otherwise stressful situation.
Thanks!

Clean and organized shop. Very friendly and helpful staff. Jasmine was very helpful and friendly, and she took her time to ensure I got the correct parts. Glad they recycled my used oil and filter too.

I went in to buy windshield fluid and then I asked the salesperson, Ray, if he could please put it in for me. He did, with good attitude and humor. I always get car supplies from them.
excellent.

Standing in line now for 20 minutes. 12 people behind me that has now dwindled to 8 (frustrated customers walked out). This isn’t the first time I’ve experienced this level of staffing at this location. Next time, I’ll just order what I need from Amazon.

In and out fast enough. But now they’re collecting all of this information like Radio Shack did back in the day… just to buy some windshield washer fluid and a quart of synthetic oil? If I wasn’t in a hurry, I’d have gone to Target or Wal-​Mart instead of a little specialty auto parts store. When it’s 12:30pm and I’m in a tie and I’m in a hurry… that’s not the time to give you my name… my phone number… my address… just an annoying policy that corporate should seriously re-​think.

These guys are great. I came here to buy a new mirror and Ray showed me how to fix what I already had. After fooling around with the screw in the back we were able to get the mirror on in the window. .Fantastic customer service. Thanks Ray and
thanks O’Reilly. O’Reilly in Mountain View is on my shortlist for automotive supplies.

Great customer service. kudos to Will and the team.
A tail light went out on my wife’s car. I purchased the bulb and was going to go back home and install in the driveway. Had trouble getting the bub/​socket out, so went back to the store. They offered to look up instructions on YouTube and offered a service manual for information.
They helped remove the bulb and check operation. As I was driving away I noticed the warning light was back on. So did a U-​turn and back to the store. The problem turned out to be a loose connection. Pushed the contacts closer together and viola’ problem solved.
Happy wife, happy life!

Great service all employ are very help full price is really good compared to other store very big parking Lott

Bad customer service. I asked to find a part. Never said anything until checked out and threw my receipt to get signature. Very rude and made me feel really bad.

Bad service had me wait in line for at least 20 minutes to buy some motor oil, Guy on phone ignoring me. Older woman was waiting longer than I had been. Went there three times in the past never had good customer service, but was within walking distance. Never ever again. Going to the Santa Clara store from now on. Its worth the drive.

No strong opinions on O’Reilly. The first person I talked to was very friendly and answered my (relatively simple) question about a fuse. My second visit, I waited at the counter for several minutes before any store salesperson noticed me and checked me out. It would have been nice if he said «sorry to keep you waiting,» but otherwise no big deal. My fuse was cheap ($ 4), parking was easy, the store was clean and easy to navigate, and service was average.

I come here and usually find what I need; nothing super special. The people here are not super helpful, but if you know what you need you’ll be okay.

Probably the worst of the three Mountain View O’Reillys. I have a very common car, yet over half the time this store’s all out of the most basic parts (wipers, oil, filter wrenches). The employees are on the slow & lazy end of the spectrum, and their return policy seems dishonest. I bought a shoddily-​made oil drain pan whose top didn’t seal properly (Blitz brand), but once an item’s been «used» they only allow exchanges. How the hell could I have known it’s defective without using it? Careful what you buy here.
Not that there’s a need. I’ve noticed that even when stuff like oil is on sale here, it’s STILL cheaper at Walmart (i.e. $ 25 for a 5-​gallon jug of full synthetic). And for more specialized items, Pep Boys seems to have em beat (I picked up a 2-​ton trolley jack for $ 25, vs. O’Reilly’s $ 40).
If for whatever reason you’re still compelled to patronize O’Reilly, at least go to the one that has its act together — at the corner of El Camino and Escuela.

This was one of the best auto parts store experiences ever!
My son and I came in here looking for a turn light bulb for his Jetta. There were three different part numbers listed in the computer and we didn’t know which part to use. We had to go out to the car and get the bulb. To say that getting out the light bulb was difficult is an understatement. Mario, the Assistant Manager was right there to help us though. He gave us tools, held the screws, helped us negotiate through the three different plastic covers and then found the right bulbs for us from the part number. He even let use the washroom to clean our hands afterwards.
This store is now owned by O’Reily Auto Parts and all I can say is I hope they give Mario a big raise so he sticks around for a very long time!

3 stars means A-​OK. It does not mean that I have a problem with these guys. It also does not mean that I am in love with this place.
This is the closest Kragen to my house which means it’s where I go for light bulbs. I obviously don’t have any negative experiences with my purchases.
I came in here with a problem. I explained my problem to guy 1 and guy 1 tried to help me. Guy 2 was listening in and took over. Guy 1 told me to take my car back to the car wash place and tell them that they broke it and should fix it for me. Guy 2 spent a good 10 minutes talking to me and figuring out what was wrong with my car. My conclusion is that if you talk to the right person, he’ll take the time to talk to you and try to help you.