Service King Collision Repair of Mountain View

The service is terrible!!! They surely don’t want your business. Referred to the shop as Farmers’ preferred vendor, I tried 4 times to drop off my car with appointments, bringing my friends or relatives with me to give me rides. Every time they turned me away for various parts related reasons. After four trips, I asked to talk to the manager, and nobody returned my call. Absolutely no response. They could have managed it much better, or they could have told me that they don’t want the business to begin with… Don’t waste your time there…

I have used this Service King several times over the years for bodywork after minor accidents. Recently — twice within a month! I was impressed with their attention to detail, their communication (I always knew what the plan & schedule were) and their customer service is AMAZING. On the most recent repair — they went above and beyond to get me my car back so that I could have it for a planned trip. I appreciate the work that they do (top quality) AND they way they do it. Thanks!!!

Doesn’t seem like they want your business. I had an appointment at 3pm and did not see a person until 3:30 for a damage assessment to my car. When the guy came out of the back room at 3:30 he told me I needed to wait another 15 minutes. I took time off of work for this appointment and obviously they were not prepared. So I left. Told my insurance Company and they said they would not recommend this store again. There are a number of collision repair stores in Mountain View that want your business. I’ll never go to Service King in Mountain View again

We worked with Anthony Torres after a minor collision with another car, denting our back bumper, side and door. The insurance + Service King were ridiculously prompt in calling to set everything up, sending text/​email updates frequently, and getting the car done a day earlier than expected. They were even nice enough to paint over some extra scratches since they’d mixed the paint already (my only regret is not just paying them to mix a bunch more and doing spot paint jobs on all the car while they were at it!) Will definitely go again if there’s a need (let’s hope there isn’!) Disclosure: they said they provide a free detailing to anyone who writes a review (they said that without me telling them how I’d rate them). It doesn’t change what I had to say, but it did make me actually write the Unilocal review!

Richard Rivera is outstanding person. I want you to know how much I enjoy by your service and consider you are a special service advisor. Of course I appreciate your honesty and good heart. Your business is much appreciated, and I will do my very best to continue to meet your Service King body shop. I especially appreciate your outstanding honest suggestion. Thanks for your effort Richard. Because you’re a dedicated and hard working employee.

My car was towed to service king a month ago and it takes a whole month to repair my car, I thought it was not very serious from what it appeared (just left front side damaged), after I called many times to query the progress in past month, finally I could not wait any more and came to the body shop to see my car, Shannon showed me and explained they are waiting for the final piece which has no impact at all on driving, he said he can arrange to clean my car and send to me in the afternoon, I agreed and after 6PM I thought they cannot make it that day, but Shannon called me almost 7PM he will send my car over in half hour even they are closed already, I think Shannon’s words and commitment made me fell much better, although he found there is connection issue when he sent me the car, I drove there to get it fixed again nest day!
Now I am waiting for the final piece and get my car totally repaired.

Took my Z06 Corvette here to be repaired and painted after being rear-​ended. I was impressed with the attention to detail and customer service provided. Shannon assisted me through the process and was great. He kept me informed about all the details of the repair and the process and ensured that all my questions were answered. Overall, great service, and I’m happy with the repairs!

Second time I’ve been here and once again they did a terrific job! Deans the man, he knows his stuff and it shows.

I was very impressed with Shannon assisting me with a repair on a dented bumber
Polite guys, fast delivery!

I was very impressed with Richard Rivera of Service King Collision Repair in Mountain View. He is a top-​notch customer service person. The driver side of my Camry Hybrid was swiped by a large SUV in a parking lot, causing damage to to two doors on the driver’s side. When the repairs were finished, Richard and I noticed a long scratch along the rear panel. Richard wanted to ensure that I was happy and had Service King do the repair immediately without charge. My car now looks perfect. I hope I don’t have any auto collision work in the future, but if I do, I will comforted by the fact that it will be repaired fairly and with a smile at Service King.

Richard was Great! Great Customer Service, and very polite! I was even offered a cup of water! The little things count. Richard was excellent and helped me out tremedously! Thank you!
Celine

After someone hit my car, leaving $ 5K worth of damage and no note, I had to go through my insurance to have my car repaired. This time, I used Service King, who my insurance company had listed as of their ‘networked’ repair shops. I was surprised and happy to see that the work was done very well and ahead of schedule to boot. The team was very pleasant and communicated with me often throughout the process.
One top of it, a month or two later when I noticed some overspray on my car, I called John, the manager and he immediately came out to my office to take a look at the car. While he indicated that type of overspray wouldn’t have come from his shop, he took my car back for a couple of hours and got it all polished off, good as new. What a surprise and a wonderful experience to see that there are still some companies out there that really take the word ‘Service’ seriously.
Should I need additional repairs done on my car, this is where I am going, for sure!

My repair was managed by Shannon. I came to see him as extremely honest, reliable, and professional. I also found him to be easy to talk with, including his having a great sense of humor (he remained professional; responding appropriately to fun comments I made).
The repairs went smoothly and they communicated the one delay in a timely manner (something they discovered once they pulled the car apart, that was not obvious until then, and that was not in the original estimates). I am very pleased with the work and will happily use this company again if I need any future collision repairs.

Shannon was top-​notch, assisting me with a repair on a dented side. He expertly pointed out how a previous repaint of my vehicle wasn’t properly done (I hadn’t even noticed it until he mentioned it), which made me feel good that he’d be top quality. Repair and repaint took about a week after I dropped it off, and the results were great. The staff were super friendly, including Erica at the front desk. I felt like the car would turn out great, and it did.
My only other comment was that they seem to be way overbooked, which is probably a good sign, but not great for prompt servicing. I initially called them in mid-​November, but told I couldn’t be taken in until mid-​December. Fine, I reserved my rental car, etc. for then. But, when I showed up in December, I was told I had to wait another 3 – 4 weeks before the work would be started. So, I had to schedule more time off of work to come in for another visit. Not a huge deal because it was just a dented car, but someone should have called me to clear up the overbooking before I took off time from work and showed up in December.
Overall, super professional, and great service. Highly recommended.

If you find yourself the unhappy victim of a vicious hit ‘n run, then it’s Service King MTV to the rescue! With a super friendly and skillful staff whose efficiency comes at no expense of quality, this place really does live up to its name by delivering nothing less than the royal treatment. They even went so far as to give my car an exhaustive pre-​Spring cleaning from the inside out! Shannon and Erica, you guys are Capital-​A Awesome. Thanks again!

I must say that I was initially very skeptical, as I have had terrible experiences with auto repair places in the past. Thus, I was on the defense and made my desires well known to them. I was initially set up with one of their employees who caused a delay in the start of my repairs. HOWEVER, Shannon took over and from that point on, it was a wonderful experience.
They sent me text updates about my car and they were true to their cost estimates. There were no hidden costs or charges. Once Shannon took over, my repairs were expedited to make up for lost time. Very quality work and wonderful customer service. Also completely transparent and up front about any other issues. I would definitely recommend this place, but ask for Shannon when you go there.

I called Service Kings to get my driver’s side door repaired. I had to wait two weeks because their schedule was full. They were referred by the party that was responsible for the damage insurance. I showed up for my appointment two weeks later and they had NO record of it. They said that they could refer the work to a sister company as they were full. So I waited 45 minutes for the customer service rep to do all the necessary paperwork. She also told me that the rental car would be handled by the insurance company and all had to do was go with CSR for the rental company. AGAIN, she was MISTAKEN. I get to the rental car place and fill out the paperwork only to learn that I would have to call the insurance to get approval. I did not want to rent a car and take the chance that something could go wrong. That was it. I was THROUGH. Service Kings had now wasted 2 hours of my time. I demanded to be returned to Service Kings to retrieve my car. Thinking I HAD to do business with Service Kings, I made another appointment to get my car done and it was going to take ANOTHER TWO WEEKS.
Thank God the insurance company said I could take my car anywhere to get fixed. I IMMEDIATELY cancelled my appointment and called CAVALLINO’S. They were able to take me the next day and the rental car CSR brought me a car there. The experience was quick and painless. CAVALLINO’S has a competent staff and excellent customer service.
Service King’s Customer Service is incompetent and a waste of time.

I have very mixed feelings about this place. I got into a moderate car accident back in June. I brought my car in here as it was recommended by AAA. The repair was done quickly, as I had asked. I got a call saying it was ready to be picked up. I came in to get the car and was told that when they went to drive it that it was leaking radiator fluid– it never was leaking anything in the first place, the damage was cosmetic. I had taken the time off of work, lost pay, and they didn’t call me to tell me they had discovered a problem. I was then told that I could check out the body work, because that «looked perfect.» I went to go look at it and was mortified. The gapping was uneven, there were still scratches, etc. The leaking fluid was due to them forgetting to reconnect a hose.
They were very nice though through the whole process, and worked seamlessly with the rental car company, which is why I gave 2 stars instead of 1. I didn’t like that the first time the job was done that it was clearly done in a rush– I wish it was done right the first time. And that I was called when there was a problem, as opposed to having to take unpaid time off work.

I wonder why AAA has this location as a preferred vender, I have dealt with AAA’s preferred vendors before and the service is usually top quality.
Now this review is based on customer service only, not an actual body shop job. I was sent to Service King Collision due some body damage that was done to my car. We were able to get the car there quickly, I scheduled an appointment to meet with the rep that I was assigned. When I arrived at the location my quote was supposed to done and we were going to go over it (mind you I had to leave work 30 minutes early.) Apparently the quote wasn’t done and they wouldn’t have time to put it together until the next day. Someone could have called me to tell me that.
All in all, my car was considered a total loss. It was about a 3 week process where I had to keep calling them and asking for updates. I just found it hard to believe that I was the one that had to keep calling every few days to get a status on my car.

I had a fairly negative experience with this body shop.
I brought my car in after it had been hit overnight in a parking lot. The rear bumper sustained all the damage.
They opted to «repair» the bumper instead of replacing it. I explained to them that I had a $ 100 deductible, so I would prefer they do the highest quality job, as opposed to the least expensive (as my insurance company was paying). They insisted that it need only be repaired, not replaced.
Within a week of the repair, I noticed the bumper beginning to sag again, as it did after the accident. They offer a «lifetime warranty» on their jobs, so I took it back to the shop. They exact words they used were «this is how these new plastic bumpers are after they’re hit,» and proceeded to tell me there was nothing they could do.
It was immediately clear to me that the bumper should have been replaced instead of repaired, as the plastic brackets were deformed. A replacement however, isn’t as profitable for the shop as a repair because it only takes minutes to install a new bumper, and they make their money from labor.
Now I have a poorly repaired bumper on my car and am very disappointed.
EDIT 4÷29÷16: Regarding the response below, it’s been 8 months and I was never contacted by a member of the mountain view location

Decent colour match! (It looks great now and maybe it will look great in 3 years). Reasonable service but pricey. I called for a quick quote and they twice were suggesting over 1kusd. Then I asked for a written quote; 3 to 4 business days and coasting 650usd.
However, dropping it off, they informed me it would be 4 to 5 business days (I was on their books for 3 weeks). When it came time to pay, another 100usd was added to the bill (billed as extra labour). They didnt say much about it other than in brief passing. It is nice to be respectful of your client’s money and not charge them another 15%.
I will probably take my business else where in the future. The gentleman at Mountain View Collision Centre seemed to knew what they were talking about and could provide a semi realistic quote of the job over the phone (unfortunately I never checked in person for a written quote).
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Side Note: They seem to take their legal very seriously. At least protecting their business so they cannot be sued into oblivion. I hope I will not need the lifetime warranty (of my ownership of the car) but the work is covered.

What a great service, got my car back in a great shape, fixed, washed
The called for rental to pick me up
My guy was Anthony
Highly recommended