Statcomm Inc.

I wish I could give them a 0 star or even negative. My HOA company hired them to install a gate. They took ages to get the plans and submit a proposal to the city (precisely one and half year) and then they come back saying the city rejected the proposal due to set back restrictions. Seriously the set back restrictions would be the first thing any company installing gate would do. This is a useless company and would never recommend it.

My HOA hired Statcomm Inc. to perform the fire sprinkler testing and inspection at our subdivision.
The crew of two workers came to my home where they spent more than 5 hours working on my sprinkler system. Without any warning they cut two large holes in my ceiling (approximately 10″ x 10″). They disposed the sheet rock (that could have been used later to cover these holes) and left the glass fiber exposed for the residents to breath in and potentially get lung problems.
It was only when the crew was leaving, I noticed the damages. They were about to walk out without even letting me know. They explained that they had no other way to fix the sprinklers but to open the ceiling. The leader assured me that my HOA would later fix these damages, but my HOA said this was not their responsibility. I then asked that they contacted the Statcomm on my behalf to address this matter. I have received two separate replies from Statcomm that they were not liable, and that I should pay for fixing these damages myself.
I requested that my HOA sent me the Contract with Statcomm to examine the liability clause. To my surprise, the Statcomm included the clause that stated the following: «Statcomm Inc. is not responsible for any touch up paint, stucco repair, wall patching, texturing, etc. due to installation/​relocating devices/​replacement of devices.»
Based on this a Statcomm’s crew can come to a person’s home and do their job as careless and sloppy as they want, make any damages they want, yet still walk away without any liability. With such a Contract, a home owner — a consumer is not protected, but Stotcomm made sure to protect itself.
I made my last, 3^rd attempt to communicate with Statcomm’s VP Operations, Richard Schwank directly. Mr. Schwank sent me a lengthy reply with excuses and explanation why Statcomm was not responsible. His main point was that they had to open the ceiling due to some problems with my sprinkler system. Of course, this I could never check.
If the Statcomm’s crew had to cut holes in my ceiling to get their job done, that is fine, but they should have finished the job by closing the ceiling, or by sending a contractor to finish the job, or by offering financial compensation. Basically, they fixed one thing, but badly damaged the other.
I found the Statcomm position unacceptable. Any contractor must be responsible for damages that they cause to a person’s home while they perform their work. I, as a home owner would have never signed an Agreement where a contractor has no responsibility for any damages. Unfortunately such an Agreement was signed by my HOA making Statcomm legally not liable.
Having these holes fixed by a contractor will now cost me no less than $ 1,000.
I hope that this report will benefit other homeowners by being more aware and alert of the ways Statcomm’s operates!

Completely unprofessional, would give «0» stars if I could! I had a problem with my call box from the driveway gate connecting to the house phone and Statcomm was on the recommended vendor list of my DoorKing intercom system. After explaining the problem in detail over the phone to several different people, they sent out their «senior» tech to trouble shoot. After checking for 4 hours and charging me $ 600 they «suspect» there is a problem with the underground wiring. The tech didn’t bother to run a wire above ground to verify the underground wire was the cause of the problem. He can’t be sure that will fix it but thinks it should along with completely rewiring the inside wiring. The tech said he will give me a quote to completely rewire inside and outside, with new trenching from the gate to the house. This never happened. I tried to call back multiple times for a quote and spoke with various managers and scheduler but NO ONE ever bothered to call back! With these good Unilocal reviews, may be they are good at installing but DEFINITELY can’t fix a problem, possibly incompetent in diagnostic ability as well. The worst thing is the my gate is only 3 years old, so the wiring and such should be relatively new. To have recommended retrenching and rewiring without verifying by running an above ground wire or any follow up is VERY UNPROFESSIONAL after taking $ 600 from me and left me no better than before they came, except $ 600 poorer.

Great company, fast service, reasonable pricing, and honest technicians. I absolutely recommend Statcomm Inc for gate repair, fire sprinkler certifications, and any work related to life safety and electronics.

(START AT THE BOTTOM)
Hi Rita! GREAT NEWS!
The ‘bathroom’ pics are from before (when they last came to replace the sprinklers). Sprinkler AFTER looks AMAZING!!!
These guys weren’t scheduled to come by for any work today, but called me to see if I was home and if they could come by to fix the last repairs.
Honestly, Rita — This looks SOOO much better than if we tried to spackle and paint afterward. I am super happy with the results. I’m sure all the other tenants will be tickled also. He had a BIG bag of rings for the rest of the building.
Frank was extremely professional, friendly, and VERY quick with his repairs. It took him no less than FIVE minutes to replace the rings.
I am totally going to Unilocal the heck out of Stratcomm. I’ve never seen customer service anything like this.
They even reached out to me personally on ⁸⁄₁₆ to let me know they were ordering replacement rings — and that it would probably take longer than desired. Here is the email I received from Frank:
…
Laura,
We have ordered the replacement rings and are waiting on their arrival.
I will be in contact as soon as I receive them and get that issue taken care of asap.
…
Again — so VERY happy with their service. Infinity Property Management DEFINITELY knows how to do some GREAT business! GREAT job, Frank!!! You definitely want to keep these guys on for the future!
YAY!!!
From: Laura
Sent: Thursday, July 19, 2012 9:56 PM
To: ‘Rita’
Subject: Sprinklers…
Hi Rita,
The sprinkler folk came in today and replaced two more sprinklers (the last time was for the two in the living room — the HIGH — really HIGH ceilings!). Today, they replaced the sprinklers in the hall closet and the master bathroom. They both look the same. I took a couple pictures of the bathroom, because this is the one most people would notice. The new sprinkler does NOT cover all of the drywall seams. I spoke to the workmen when they came back this evening to check for leaking (no leaking) and told them that it looked like sh*t. I didn’t use that exact word, but I let them know what I thought. They said that with the model of sprinkler they are using, they are having this complaint EVERYWHERE in the building. They said that they have had to schedule a lot of «drywall repair,» that is the property manager’s responsibility to fix. This would involve a spackle and paint job on the owner’s part. I asked if they had larger rings to cover up with instead (like the former sprinkler model). The guy checking it said that, to his knowledge, they do. But they are very large rings. I have his contact info and he said that he would follow up with me no later than next week to discuss possible repairs.
Thanks,
Laura

Statcomm has been great. My community has had many gate problems and they have always responded quickly. Brad has been awsome! He has given me tech support over the phone and has been answer all my questions. Thanks for helping through a stressful time.

Due to my installing a replacement garage door opener, my older (1980’s) openers and receiver became outdated and incompatible. Since the garage is in a gated community, new garage/​gate openers and receiver were needed to open both and someone suggested I contact Statcomm for a solution.
I called Statcomm and spoke with Brad in their commercial services dept. and he described what was needed and gave me a ball park est. for this job over the phone. The work was committed for the following Monday morning and sure enough their technician was on time and did a nice job of changing my multi-​code devices.
I am very pleased with the outcome of the work and the professional way that I was treated by Brad and the new devices now open both entry gate and a garage door as originally intended. Long and short of it, Statcomm did what they said and stuck by their estimate. I am happy with that.
Thanks.

HORRIBLE. Negative stars if I could. I have been on a HOA Board and worked with them for Years!
MY experiences range from them coming out to an annual inspection and none of their people on-​site knowing how to inspect the current alarms, gross billing errors, outrageous billing for minor tasks and most lately providing a report citing that 4 alarms in a unit need replacing when each unit is equipped with only 1 alarms. Incompetence magnified!

In the years that I have dealt with Statcomm they have always been very professional. Brad H. came out the other day to take a look at my automatic garage door and to give me an estimate. He was running a little late and so he gave me a courteous call to let me know that he was running late. He came out, checked out the garage door, explained to me what happened, took some digital pictures, made several complimentary comments about my Harley Davidson 2005 Sportser that was parked in the garage, showed me how to release the automatic latch so I can manually open/​close the garage door, and told me that Mark A. would be emailing me a quote.
1 Star – Professionalism
1 Star – Courteseous call
1 Star – Explaination of problem
1 Star – Demonstrated how to set auto door into manual mode
1 Star – For complimenting me on my «bad a$$ Harley»

YAYAYAYA… Very Curteous Professionals. Very pleased with my fire safety inspection at my last condo. Everyone I met look good and were attentive to our needs. I definately recommend for Fire Sprinkler Stuff.