FSA Full Speed Ahead

Great components for a great price! It seems like Shimano and SRAM get all the good press, but I have used FSA components for years and they have always worked great for me. Their top end stuff is really light and strong; I use a lot of their road gear for cyclocross racing and I have never had their equipment fail on me. Keep up the good work!

BEWARE of THIS COMPANY! If you purchase any TRIATHLON AEROBARS from this company, be advised the only bar end brakes that will work are their own house brand «VISION» bar end brakes which are very proprietary, only available in aluminum, and way overpriced to boot. i.e., A competing company quoted $ 60 for a nice pair of carbon fiber bar end brake, but unfortunately had to return them because FSA does not make standardize diameter bar ends, thus I was forced to use their aluminum ones that are $ 100 dollars! BIG RIPOFF! While it is no surprise SRAM and Shimano are not compatible, this company could have at least sent technical bulletins to all their dealers, so that any consumer looking to purchase their products, would at least be well informed that the only brake levers that would work would be their own house brand. When I bought the Vision TriMax Pro Triathlon bars from a bike dealer, I called to get some technical support because my SRAM brake levers would not mount. Was told by the bike dealer I would have to use bar end brake levers that had an external cable as internal ones would not work. But I then read on a forum that the only bar end shifters that would work would be «VISION’S» house brand! I then called FSA and was now really upset because I now had to pay for shipping the SRAM’s back to the dealer, and then had to also pay for the shipping of the carbon fiber brake levers I bought from a different dealer back as well! I then called FSA tech support and they told me that what others were saying was true and that the only bar end shifters that would work would be theirs.
By now I was really frustrated because now this meant I would be down another week or so until I got this resolved. I was upset at the bike dealer for not telling me about this and was also upset that the tech support department did little to make things better. The only thing they did was offer me a discount by offering these aluminum brake levers for $ 60 dollars (way overpriced) and that any expedited shipping I would have to pay. If this was my fault, I could understand me paying for overnight but considering the dealer should have known about this issue, I did not find this acceptable. At any rate, I ended up having to pay the $ 25 for 2^nd day air and then two days later when the package never arrived, found out UPS screwed up and now my package would not be here for another week! I then called FSA again, this time I was now livid and considering all the trouble I been through, I asked him if he could at least give me another $ 25 discount at which point he stressed he already gave me 50% off which again, for aluminum brake levers, even with discount I could have gotten carbon fiber ones from other competitors. I then was transferred to the manager’s voice mail and after I got a call back he was extremely discourteous, threatened to counter my Unilocal review by posting the message I left on his voice mail to counter any comments I put here.
My best advice to anybody buying any products from this company, I don’t know about their other products they sell but aside from the compatibility issues, I love these bars, they are great looking, well built, and much cheaper than other tri bars I was looking at, but with cheaper price unfortunately the customer service is absolutely horrible, management could care less about satisfying their customers, and my next bars will not be with this company. I will be contacting the owner of this company to complain about the manager who was extremely unprofessional and should be terminated.