Sparks Computerized Car Care

I honestly can’t say enough about these people and the level of service they provide! They are straight-​shooters, not out to oversell you and don’t mind explaining things to you.
When I had some issues with my exhaust, they didn’t just take care of the problem, they actually showed me what they replaced and explained why. I can’t tell you how rare that is now-​a-​days in places.
I would recommend this place and these people to anyone!

I can’t say enough good about Sparks and, in particular, the manager Keith. From the time I moved to Muncie until I left four years later (which was this week!), they took care of my vehicles honestly, fairly, and reliably. When I needed someone to do a last oil change and safety check before my 2000 mile relocation drive, I came to them — and made it out safely!

(as reported to the BBB in 2005)
I just came across this old complaint form filed in 2005 while cleaning out a closet. The issue was never resolved.
**
We took our 99 Kia Sephia to Sparks in JAN 05, and paid $ 488.32 for brake work and a replacement of a rear axle boot, in addition to a rear brake adjustment.
We moved to Oregon later that year after I graduated from Ball State. After continual problems with the brakes, we took the car to a shop out here. The shop here confirmed that the supposedly replaced axle boot had a tear in it, the rear brakes were dangerously unfit (one too tight, one too loose), the front brakes needed replacement, as did the calipers. Sparks had installed the wrong brake parts altogether, as it turned out.
We sent a written statement from our mechanic in Oregon along with the faulty brake parts to owner John Eckrich. After receiving this, Eckrich had no interest in any sort of reimbursement. He continued to insist the right parts were installed, despite strong evidence to the contrary. He was very unhelpful, and despite promising to send new brake parts by mail, he never did.
Bad experience all around! Almost $ 500 down the toilet.