Best Buy

HORRIBLE customer service! My daughter bought a kindle with $ from grandparents. Piece of trash stopped working after a month. Amanda, the so-​called manager, had the nastiest attitude. Wouldn’t give store credit or money back. Corporate office is a joke. They let the general manger tell them he wouldn’t accept the junk back. Ridiculous! I will NEVER step foot back in that store again. Also, I had my receipt. So basically my daughter has wasted her $ on a piece of junk & no one gives a crap because they have her $ 50. From corporate office down to the lowly Murfreesboro store, you should be ashamed! The customer is always right doesn’t exist here.

I like Best Buy because of the variety of products and the knowledge of the sales associates. There are always lots of associates available and anxious to help if needed. The cashiers are always friendly and helpful as well. I also enjoy the daily specials online. The majority of time I am able to pick the product ordered online at the store the same day, otherwise, enjoy free shipping to my home. I highly recommend Best Buy.

I’ve read some of the other reviews and had to double check to make sure we were talking about the same store. My experiences at this location have always been great, although today was even better than usual. I went in to get a replacement phone after the Sprint store gave me one option — a $ 500 phone. My budget wouldn’t allow for that; so, I’d picked out a model that would do. A young lady named Henley helped me out and got me a better phone for less money than I had budgeted! She then set me up with the Samsung guys (Camrinn and Taylor) who made sure everything transferred from my old dinosaur phone with its dying charging port to the new equipment. It was a trial of their patience I’m sure; but, they were awesome! All three representatives who helped me were fantastic!

I’ll go somewhere else. Made an appt. needed to change it. Could not get them to answer the phone for 2 days. They will not answer the phone. I repeat. They will not answer the phone at this store. I couldn’t believe it.

This has been the most horrible process EVER! Never would I think that a place I chose to do business with decides when they would DELIVER MY PURCHASE. I’ve never had any business in which I’ve had the delivery process be this difficult. I’ve been trying to communicate with your company regarding my online purchase since the day after I made the purchase. Since then every customer service person has told me the same, «Someone will CALL me closer to the delivery date». So I wait, since no communication still wasn’t provided to me I called on Saturday December 6^th. The rep then told me «someone will call me before they deliver». I asked to provide notes in my order that I need a delivery time after 4pm. She stated it was «computer operated» and will not know until the day before, but it was noted. So finally the day before arrives (Dec. 9^th), 7pm and still NO ONE has called. I happen to be out running errands and stopped by your retail store, in which the employee there also stated «someone will call you» but was able to look in the computer and notify me there was a 10am to 12pm window for my delivery. Great, I find out at 7pm the night before that BEST BUY decided what works best for my schedule regarding my delivery. So I called once again to talk to a customer service rep in which she told me she couldn’t do anything and then tried to contact the store who was delivering my item, but stayed on hold for a half hour waiting to speak to a manager (who never came to the phone). I’m from the Midwest where Best Buy is a staple in my neighborhood. Never in a million years would I ever think I would get watered down service. I do take into consideration it is Holiday Time, therefore I gave in and waited a week and a half for the delivery of my new washer in the 1^st place but now I’m very frustrated at this whole ordeal (ordered on 11÷30÷14, delivery day is set for 12÷10÷14, the soonest available). It is Holiday time, it comes around every year same time, you would think a company who’s been through several seasons of this would be highly prepared to accommodate customers. Now, I’m the one regretting my purchase, should’ve went to HH Gregg, Lowes, or Home Depot to spend my money.

I don’t go to Best Buy often, so this might be normal, but there was this guy standing right at the front that asked me what I needed. Told me exactly where to get it. Made sure I got it and I was in the checkout line in about 1 minutes. Then the cashier was REALLY nice and friendly too.
When I left, that helpful guy even asked me one more time if I was sure I had everything.
This was AWESOME!

My husband and I were at best buy looking for laptops. The people that work there did came by and ask if we needed help. We were looking and trying to compare the prices of each laptops. We finally saw the one we wanted and there was no one around. We finally saw them and they were in groups chit chatting away when we cut in to say we needed help they just looked at us giving us dirty looks. I told my husband we can look somewhere for the better prices and have better costumer service. I said it really loud in front of their little group to that didn’t want to help us.
This is the second time I had been to the store and they have very bad costumer service. They are unprofessional teenagers and college students that just don’t want to be there, but are there becuase its just a job to them nothing more.

No stars. Avoid this store like the plague. Geek Squad? Even worse. Customer service is literally the worst I have ever experienced. For a corporation wanting you to drop hundreds of dollars on state of the art electronic equipment, surely they could train employees to actually be around to help you.
And Geek Squad? Don’t even get me started. You pay for this service, but once they get their money, all bets are off. They don’t return phone calls. Hell, they don’t even ANSWER the phone at this store. And if you are lucky enough to finally hear a human voice, they immediately put you on hold. Being on hold with Best Buy pretty much means they hung up on you. Believe me, no one ever comes back to the phone. Ever. I have over an hour of wasted minutes on my cell to prove this.
Seriously, don’t go here. Go anywhere else. Anywhere.

This Best Buy is smaller than most, however the people were very helpful, knowledgeable and quick with a smile.

Quick because I knew what I wanted, but I wish the salesperson wouldn’t have kept telling me about Geek Squad add-​ons when I said all I wanted was the laptop three times.

I think that the reason for the four stars definitely has more to do with it being a Best Buy and my obsession with technology products than the fact that it has great customer service.
I have to say that it seems to be typical of any Best Buy in the United States to have crappy customer service. At one point my husband went to the one in Louisiana and waited for an hour knowing which computer he wanted, asked two or three different people to help, and finally walked out without buying the computer. This Best Buy isn’t different.
We went in to buy wireless network adapters for our desktop computers. We walked straight in, were not greeted by the «joe cool» guy at the entrance, which I totally agree with. We might as well have been invisible. We walked straight back to the technology department, which is all the way in the back of the store. Must have passed at least five different employees just walking around sulking. Didn’t hear a word from any of them.
Got back to the computer area and basically just scoured the shelves for about ten minutes until we found what we were looking for. Walked up to the front, stood in line, checked out. It was a mediocre experience with absolutely zero interaction from employees at Best Buy. We could’ve been mute and this shopping experience would’ve been exactly the same.
BUT, I still love Best Buy and we got what we needed… and yes, I’ll go back. But I will not expect anything different from the customer service people there.

Would have gotten a five star but the guy who is trying to act like joe cool at the entrance had zero personality and was not one bit interested in customer service. Now to the good part:
The sales rep in the tv department was very helpful. My wife and I asked several questions above and beyond the normal. He also suggested additional parts/​cords that would be needed, if not now, in the future.
We then had Geek Squad scheduled to mount and install the tv on the wall. I didn’t want to drop the tv. (they drop it, they pay for it). Not only do they come prepared to install the tv, but they have parts on the truck in case you need any additional wires, cables, etc. which we did.
So glad to have our tv up and so glad we were able to purchase with confidence from Best Buy.

Not a fan and I won’t be back. Anytime I had ever gone in, the employees have been less than helpful. I went in with my mother to help her pick out a laptop and the sales associate didn’t know anything about the computers they had and just read off the tags sitting next to them, which I can do myself. When we picked one out, she did the geeksquad install where they remove all the demos from the computer and add the virus blocker. We picked it up and brought it to her house to set it up and something was wrong immediately. We had a list of 20 or 30 things that we were concerned about with the laptop. We brought it back in and switched it for another and had the same issue and they didn’t take off the demos which she paid to have them do. Computer still had a lot of issues so she traded it in for another after having been to the store multiple times for pickups and dropoffs. She picked a different model and explained all the issues she had so they took special care to make sure they removed the demo programs finally. On another occasion I went into help a friend pick out a cell phone because I had recently left a job selling the same phones. The first guy who came over hovered over us while she asked me questions about the phones. He would also interior and try to answer her when she was talking to me. He told me later that he hates when people who have worked in the business come in because they «think they know everything when they don’t» about me. Now that would be one thing if I were incorrect but the information he was tryin to answer her with was incorrect, so maybe he should study up before he tells me I am wrong. He then walked away without saying anything and we waited for a rep to be ready. She was totally wrong about the whole process, the phone, the plan, etc. She was also extremely rude and implied that my friend couldn’t read. She was supposed to be signing for the contract but the rep didn’t go over anything with her so she asked what am I signing? The rep replied with, «read, you know, the words…» There were no words on the signature capture device and she hadnt explained what she was signing for. We finished up and left. I will never look back.

This review explains why I only give Best Buy a 1-​star rating and why I believe they have very poor customer service. Hopefully adding this initial tagline will get this review out of the filter bin and up on the page, so that others can hear about a first hand experience in Best Buy.
I went to Best Buy to get a monitor. I purchase very few things in stores anymore and I wanted to make sure that I could get a monitor somewhere here in town, so that if there was a problem I could simply take it back. What a fiasco. I went back and spent some time checking out monitors. I looked at them and checked some specs and price tags and eventually decided which one I wanted. Noone had come to help me or ask if I needed anything, but I assumed that they would. I saw employees talking to each other or wandering about.
After about 20 minutes of waiting I decided to go and see if I could find some help. I begin to walk over to two employees who were putting together a display over in the speaker area of the store. Just setting some things up, not undertaking a huge project. As I walk towards them, they notice me and one taps the other, they both stop and then walk off. Sweet.
I walk back over to the monitors and kind of look around and hope that someone pays attention. After about 10 minutes of continuing to stand and wait and about 45 minutes of being in the store and getting no help… I call. Yes, I take out my phone and I actually CALL Best Buy. I get someone on the phone and explain that I am actually standing in the back of the store and I am waiting to be helped. I would love to buy this 300 dollar monitor, but couldn’t get someone back to answer a question or two and grab me one from the back.
It takes another couple of minutes, but someone comes out from the office area of the store, presumably a management type, and comes to where I am. They can’t answer two very simple questions and instead make me wait another 5 minutes while they find someone who can, which is noone. One of the questions was: Does the monitor come with a DVI connector cable. The other was: Do you have any in the back, I only see one up here and the box is in terrible condition.
Eventually they locate one in storage, but the box does not say if it has a DVI cable, so I buy one. I get the monitor to the front and that’s it. No discount, no actually apology. Nothing. The monitor did come with a cable, so I took the other one back and returned it. I hope to NEVER, EVER have to go back to Best Buy again. Unhelpful and and marginally knowledgeable staff. I’d give it 0-​stars if I could.
*It seems that Unilocal has decided to Filter my post. Seeing as there are only two posts, I’m not sure why mine would be filter with a 1-​star review, while the other review that is 5-​star wouldn’t be. Oh well, that is just how stuff works, I guess. I wish that Unilocal would tag things that are filters so that changes can be made and the reviews can be factored back in. Currently it would seem like Best buy is a 5-​star establishment, but after this review others might not feel the same.*

My wife had a Kenwood system with GPS, XM radio put into her car. The guys in the automotive installation department did great work. They did not even give me a hard time after I accidentally damaged the rear view camera and had to buy a replacement.