Safari Pet Resort

Bad Customer service! We brought our mini aussie in for a full groom and our Itty pittie in for anal expression. I will start by saying we have taken our dogs there before for grooming and it was a pleasant experience so I was happy to bring them back. I called last week and spoke to someone about setting up an appt I asked the price of a full groom and summer shave down and was quoted anywhere from 67.00−77.00 for the mini aussie and 15.95 for the pittie, no issues. They were polite and sent me a welcome 25% off coupon, I took it as a welcome back since it has been sometime. We arrived for our appt went through the check in process and they sent a groomer out to speak to us we explained we wanted the mini aussies hair cut 1 – 1 ½ inch all over she said that would be a wild and wooly (ok you’re the groomer call it whatever just as long as you do what I ask). I didn’t discuss price then MY MISTAKE)!!! We returned to pick up our dogs I went to get their report cards and pay the bill, she stated that will be 111.00 and some change. I politely explained I was quoted this amount by this person (giving name) she apologized and told me to wait a moment while she corrects the issue. I patiently waited as she spoke to the manager and grooming dept. they stated that they found his previous profile they had my last name spelled wrong, it showed I paid 72.95 for the mini aussie to be groomed. She corrected the price and apologized again for the inconvenience, thanked her for her help.
They brought our mini aussie out and he had barely been trimmed I expressed that I really wanted his hair cut shorter. The Supervisor in the grooming dept came and spoke to us about our concerns she stated that there would be an additional charge to trim him down more, I asked how much. She brought out a book of prices showing me that the ultimate package for a mini aussie over 16′ was 73.95 I informed her I paid 72.95 and was more than happy to pay the addition 1.00 she said no worries since I has paid 72.95 they took him back to fix the issue. We returned to pick him up the grooming supervisor greeted us smiling stating he looks amazing! Then it turned negative she said that after we left there was a meeting with her and the GM and she was to inform me from now on his grooming will cost 102.95, she said that it was a lot of work I brought to her attention that if done right the first time it wouldn’t have been so much work. She then informed us it’s also for the fact that he isn’t a mini aussie but a standard aussie that they have a mini in the back that they are happy to SHOW me what a mini looks like at this point I was becoming agitated and asked my boyfriend to take Scout to the truck as he was already anxious. I politely informed her that I used to breed mini aussies and I’m well aware of their sizes. I then asked her to please get the GM since he was the one that wanted her to deliver this info so he could talk to me face to face, I waited for about 10 mins before he came to speak to me. As he walked towards me he made a comment about me chewing my gum like I was mad or something I responded with «well I’m not amused». I expressed to him that I didn’t appreciate them questioning my dogs breed that yes he is on the larger side of a mini but still a mini. He asked me to wait while he got my paper work so we could look into it further, he read to me what the paper said which I could clearly read also had no prices. He wasn’t aware of what I had already paid nor the fact that I was quoted a price over the phone. I re-​explained the series of events from the phone call to where we were at this point, he pulled out the price book and attempted to show me that the price was 73.95 for the ultimate package I agreed and told him I would pay the extra 1.00. I asked him where he was getting 102.95 as we are looking at the price in the book for 73.95. He made a comment that we have to fair to the ladies doing the grooming as they have to buy their babies shoes and stuff. He also explained to me that he and his wife have standard poodles and they are lucky they can groom them because they wouldn’t be able to afford it, I said yes thats why i price checked before coming to make sure i could afford it. He shut the book and asked may I see your dog I told him of course and took him to meet Scout in the truck. He saw him and said well looks like they did a rough cut and guessed how tall my dog was we returned into the shop where he stated he will have to do research on a mini versus a standard aussie and he would call me and let me know a price for the future. As i exited the building I could hear him stating to the Grooming Supervisor that he needed to do research on that breed. Based on the interaction with the GM whether he calls me back or not I probably won’t return nor will I recommend them to anyone. He was very patronizing and rude you don’t question your customers in that way nor the breed of their dog.

Inconsistent!!! I am tired of spending a LOT of money here and not getting good grooming service. It is a nice facility — neat and clean. I’m sure it is fine for boarding, etc., but the grooming is not worth the money. The staff has changed a number of times. I do not recommend it; still looking for another place in Murfreesboro!

I’m going to be realistic when I write about this place. It’s incredibly overpriced and they nickle and dime the hell out of pet owners. We have brought our dog here a couple times before and I had to make a cancellation for this weekend. Unfortunately, they would not refund me — even though I had a family emergency. It was completely out of my control. They say that you must cancel 4 days in advance, which doesn’t make sense because I booked the reservations a couple of days ago. Ugh. So frustrating.
We probably won’t come here again. Ridiculously priced and I feel that the employees genuinely don’t care about the animals that they board (which is insane because their entire business is based off of taking care of animals). Definitely do not recommend.

Pet grooming doesn’t get better than this. It’s extremely reasonable for the best special cuts around (we have a Yorkie). It’s beautiful and spacious. There’s a window where you can see how the dogs are being treated while they’re being groomed. It smells fresh and just clean there. There’s a saltwater pool out back for the dogs and specialty packages you van buy for your dogs, though we have not utilized them yet. When I went to go pick Sergeant up from Safari he was wagging his tail and smelled and looked divine. After several frustrating and subpar experiences with PetCo and PetSmart, this is where we will be taking our pup from here on out.

We sent our four legged baby here while we went on vacation for a week. As soon as we walked in we were greeting by smiling reps that welcomed us and our baby. They put a leash on her and asked us some questions and asked if there was anything special they needed to know about our baby. The normal per night fee including feeding, bedding, and one or two walks. For extra money you can opt to add walks, gourmet treats, bed time story, even a swim in their doggy pool. This place is nice and huge. It really feels like you are driving in to the wild with the way their entrance is. They also have web cams online so you can check in on your baby. Although the only web cam we were able to get to working was the one at the front desk. They are live (I tested it by watching them answer the phone when I called) I also was able to call and check on my baby as many times as I wanted. When we picked her up she was wagging her tail and seemed to be happy as can be. We will definitely have her stay here again if we need an overnight or week sitter.