Murray Instacare

I had a bad cold/​cough/​sore throat for three weeks that got worse, so I finally went into this Instacare. At 11:00 on a Friday night. Everyone there was professional and courteous. There were several other patients ahead of me, but I was out within an hour and barely made it to a rite aid to get a prescription filled. The physician asked appropriate questions, listened to my lungs and heart, checked my ears, throat and sinuses, and spent enough time to diagnose my illness. The throat swab immediately tested negative for strep a. I’m grateful they were open so late.

I’m pregnant. My OB/​GYN encouraged me to get to the Instacare to get tested for a yeast infection due to the office having crazy hours for the holidays. I went in and the doctor was horrible. He answered like 3 phone calls in the middle of the appointment and when he came back in the room one of the times he said ‘The truth is if you miscarry, you miscarry. It is what it is. That’s life. Maybe that sounds bad but ya know…’ I was’t concerned about that possibility until he said that. I reiterated that I had no spotting or bleeding and that I was there about a possible vaginal infection and he said ‘Oh’ and then suggested the possibilty of chlamydia. He never even looked at me or asked any questions. I was absolutly shocked and I was even more appalled when he handed me the swabs and walked me to the bathroom while taking another call. 2 days later and NO ONE has the results.
My personal doctor said to disregard what he said and that he was out of place.
I will not be back if I can help it.

We were worried that my little girl might have a broken arm, so I took her in on a Saturday night. They got us in quickly. We were in and out in an hour. The nurse said she had looked at the xray and she didn’t think it was broken, but a radiologist would look at it and call us the next day to let us know for sure. She said that they don’t always cast broken arms any more, so she put a splint on it. Two days later I still hadn’t heard back, so I called. The nurse looked at the notes and it said that a radiologist had looked at it two days before and had written in the notes to continue treating as suggested and if it still hurts it 10 days to come back. It didn’t state clearly if it was even broken or not. I finally had to ask the nurse, «yes or no, is it broken»?She said, «I don’t think so». I told her it probably would have been better if I just waited it out through the weekend and went to her pediatrician next time. Her comment was,“What are you talking about, instacares are cheap”. I asked why I was never even called and she just read the doctors notes to me again. It started out as a great experience and ended up very disappointing.

SOBs. My crying wife called the clinic and asked if they had an Ultrasound machine because she was scared that she was miscarring. Jerkoffs have ZERO empathy for my wife and just said, «No» and nothing else. EVEN MOTHER EFFING WALMART STAFF HAVE BEEN TRAINED TO HELP THE CUSTOMERS BETTER THAN THIS. Instead of saying, «No» why not give her a little empathy and even SUGGEST A LOCATION THAT HAS ONE!
Morons!

I am what healthcare providers call a «frequent flyer.» I seem to get sick outside of business hours, usually. I’ve been to the Murray Instacare 5+ times, and had an excellent experience each time.
The office is fairly new, modern, and clean. The staff is always friendly. I usually come in for respiratory issues, and they always get me seen immediately when they see I’m in respiratory distress… which isn’t the case in some places (like an ER that knew I was having difficulty breathing and it took over an hour to be taken through triage.) I took my daughter in for a sore throat recently, and the rapid strep test came back negative. But they cultured it out, and it was positive. The nurse called me the next evening to let me know they’d already called in a prescription to the pharmacy for me.
The Murray Instacare is centrally located in the heart of the SLC valley, and I have been to all of them (Sugarhouse, Sandy, Taylorsville, etc) and now that I’ve had such consistently good experiences at Murray… Murray is where I always go.