Allie’s Party Equipment Rental

I’m not the type to leave negative reviews but I’m so frustrated about my experience with this company! I went into their Murrieta showroom on a Saturday morning and they asked me if I was picking up. I said no I wanted to see some of the items so I could make an order since my caterer recommended them for my wedding. The employee looked at me like I was crazy. I asked to see the different tables and she pointed me to the 3 small displays that they had in the front of the desks and asked me if I wanted to order china. I didn’t and explained that it was being provided by my caterer. She TURNED HER BACK on me and went and sat back down at her desk and started flipping through paperwork not even subtly dismissing me! I asked her again if I could see some of the tables and she handed me a pamphlet with all the pricing in it but no photos. All I needed from her was to point me to where I could see the different tables and chairs, that’s it but she copped a huge attitude! I am informing my caterer about my experience and hope she no longer recommends Allie’s to any of her clients.

I went through the process of their online quote system a few weeks ago. I never received a call back, so I called and spoke with one of the reps. She was so rude and just very snarky like you are an idiot for asking questions you know since I work at a rental company also and know the ins and outs lol. After going through the whole order she told me I was in the wrong location and would forward it to the correct location and I would be called back. 1 more week goes by, no call back.
Then this past Friday I get an email from them. No hello, not asking me to review and confirm my order. It literally said: Here is your contract for the rental sign it and send me your credit card info. I looked at the contract and all the information for my rental was incorrect. They just have no personal skills.

I used Allies Party Rental for my wedding earlier this month. Great rental place. When we showed up to pick up the rental order and they didn’t have enough of the ordered chair, they upgraded for no charge!
Only downside, the clips we got for the table skirts didn’t fit on any of our tables.

I have good news and bad news prospective clients of Allie’s Party Equipment, so read carefully.
They have two locations, one in Murrieta and one in San Marcos. Murrieta location: terrible. San Marcos location: excellent. I will be writing a separate review for the San Marcos location.
As for the Murrieta location… we were planning a wedding and walked into their «showroom.» Upon entering, both employees looked at us like we were trespassing, and it took a stare back from us for one of them to actually ask us how they could help. We explained we wanted to see some of the rental options in person, and she actually seemed confused by this saying they don’t have much there and it can all be viewed online.
Yea, well we’re sorry we don’t rent a bunch of things for weddings often enough to know the differences between the plate and glass sizes, and we’re sorry we wanted to see the colors of the table cloths since online pictures of colors are usually unreliable.
This short experience left such a bad taste in our mouths we actually decided to look for other companies, even though this one came highly recommended. In the end, and after some convincing, we contacted the San Marcos branch of this company which ended up being a much better experience.

Well… I put in a quote request about 2 weeks ago and no response so I have to give them a 1… I don’t have much else to go on since nobody got back to me on the rentals I was hoping to get for my wedding…
On to the next company! :)

Allies Party Rentals has a pretty decent selection of items if you’re looking to throw a party, festival, sale, etc.
My work rented a popcorn machine and hot dog roller machine a few weeks back and everything went fairly smooth. Customer service was mediocre.
They’re located on Jefferson and you can check out a number of available items on their website.