Alta Dry Cleaners & Laundry

Please, DO NOT patronize their businesses!!! They own three. One on Cal Oaks in the Domino’s strip mall and on Clinton Keith and Polamar in the Bear Valley Ranch strip mall. Also, their Murrieta Hot Springs Store. The owners have absolutely no moral ethic whatsoever. I brought back a pleaded skirt that I had noticed the next day was only pleaded three inches down. No biggy, I thought. I took it to the Clinton Keith location and showed it to the owner. His reply was «Yeah, well, that’s very tedious work. I replied back. «Yes sir I know but it was pre-​paid and it was not done properly.» He refused it and I said to him I would take it across town to their Murrieta Hot springs store and would not be back. When I arrived at the other location I was told they could not accept the skirt because the owner tagged my phone number in their computer to refuse me service. I have chalked it up to realizing these people carry a lot of baggage and you can visibly see it in their faces. The Father works the Cal Oaks store and is a very angry man and obviously has passed it on to his son. As you can see in their ratings, they lack in morals and have no interest in pleasing their customers. It is very obvious to me now why they refuse to put a real name on their buildings. They all say Cleaners with no apparent name. I had to ask what their actual name was. The reasoning is that Alta Dry Cleaners has a very bad reputation in the community. I love to support small businesses but this is not one of them.

Completely messed up my $ 40 blouse. I took it in to get it ironed and resulted completely damaged. I was told to ask for the manager but the manager is m.I.a. their phone number doesn’t work either. Take your business elsewhere.

This place is awful! After incorrectly dry cloning my clothes for about a year I finally gave up! The «manager «does not care about customer service at all. I was very nice and just kept bringing my pants back to redo. I finally told her to please refund my acct. and she said they don’t like that. I said I drive a big car and its not fair to keep driving back & forth to get them right. After the «fix» a week later I pick them up (along with my other clothes I dropped off to clean) no credit, no apology and the pants were STILL wrong! No apology after I told her how she didn’t care to lose my regular business. She just shrugged it off. The owner should read all these reviews because they are right on point. IF he/​she cares!

The other reviews are right on point. I’ve used this cleaners for years — primarily because of the price. There is no service. There is no management and the owner is never there. They lost a shirt of mine in January — asked that I wait to see if it would show up. Here we are in May, and the manager now tells me they have no record of losing it. Whatever money I thought I saved going there is lost… sorry I ever went there. Will try a new cleaner — hopefully one with an owner and management that cares about customers and customer service. STAY AWAY FROM THIS ESTABLISHMENT — at some point, you will be very sorry.

Terrible service. Even though they say that they are close at 7PM on weekdays, they are all locked up by 6:50PM and they would not let you in even when they see you standing at the door.

I got some shirts dry cleaned and about 10 patches sewn onto a leather vest (for Halloween– Sons of Anarchy vest costume). I was very impressed with the stitch work, quality of embroidering, and overall how well they met my requests. Based on this visit I would certainly return to this location for dry cleaning and any future alterations.

All these reviews are a little dated so you’d hope this place is better by now. Nope. I experienced the same crappy service. Wanted 1 pair of pants stitched and cleaned, went 2 days after the pick up date to get them and they had never been touched. The employees didn’t care and they said they couldn’t do anything to
make it right without the manager… And the manager is never around.
No organization, they don’t care about their customers, and do not know how to apologize to keep a customer.
After all, when the pants were done the seem was not even straight! Very crappy job.

horrible-​this is the worst cleaner everrr! not only did they lose 4 items 3 shirts and a1 pair of pants –manager or the owner did nothing about it! not even a call back when i only asked to talk to the manager or owner, everytime i call or go over manager owner are never available? how does this place stay in business, can something be done?

They add a fee of 6.5 percent labeled EPA but not mention of that on their ads. I took my shirts in on Tue at 10 am and they said they would be ready Thu at 5 wow… or I had to pay extra. And if u don’t pay in advance they charge an additional 0.50 more. In Addition… I showed up one hour early on Thu and my shirts were not ready so I had to return. Omg. Never again at any price… for any reason.

I swore I never would go back here, and one day I was desperate AND lazy and just did it. (its nearest my house). REGRET!!! I won’t even bother with the horror stories because I can see they have been said. Hard to find a good cleaners, but this is the absolute worst I’ve ever been to. Various reasons. Zero star!

Horrible place. Sent a dress here they had my dress for 2 days to be steam pressed. When I came to pick it up they did nothing and refused to speak to me about why it wasn’t done and gave me my money back, also they refused phone calls. I would never go back, no one should go here… EVER.

I wish I could give negative stars, this place would receive –5! These are the most unprofessional people in the world! I wish there was a way, I could shut this place down, if anyone reads this and is thinking about going here DON’T. These people have ruined a couple of very expensive shirts, I am very tall and have to pay extra for shirts, and have at times had to get some made. These people in one visit, destroyed 4 out of 6 shirts, broken or missing buttons, I left in collar stays by accident and they melted them to the shirt. This place on it’s best day is HORRIBLE. It strives for mediocrity and misses the mark by a long shot. These people should be accountable for what they produce, customer service it not even close.

I would not give business to this establishment. I took one shirt there because of the price (despite my mom telling me they don’t really clean things there form her experience). When I picked up the shirt I noticed there was a chunk of salsa still on the shirt, obvious that nothing had been done to it. I spoke with a manager and they told me they would redo it. When I went today to pick up the shirt I noticed another stain and the manager was rude and told me they couldn’t do anything and walked away. I took my shirt to another dry cleaner, who was able to take the stain out. Avoid this place unless you want to throw your money away.

The only benefit for using this place is the price. My problems:
1. They lost a shirt and did nothing to replace it.
2. I turned in 5 shirts for cleaning (with all the buttons attached) I received the shirts three days later with two shirts missing one or more buttons. THEY ARE NOT RESPONSIBLE TO LOST OR DAMAGED BUTTONS! Can you believe that crap!!!

Well, I do feel like I was taken to the cleaners after visiting the Alta Dry Cleaners. Its to bad that I cant give them less than 1 star!!! I am not sure where to start, so I will just jump in:
I had just returned from deployment and needed to get my uniforms ready to go back to work.
I had cami’s cleaned and starched and told them that I had to have EXTRA starch so that it would last.
I had patches sewn on each set of cami’s and I pinned the patches on the correct locations to make sure that they were done correctly.
You would think that for a cleaners that advertises their services to the military, this would be a pretty simple request: WRONG
The camis came back with NO starch, and when I pointed out the Extra Starch request on their tags, I got the «sorry, we dry cleaned them» excuse. I guess that mine was the first pair that they had EVER tried to clean.
Next comes the patches, it was bad enough that they sewed them on the wrong location, but then I find out they sewed them through my button-​holes so that I cant button the breast pockets. Now stop me if I am expecting to much from a professional cleaners who claim to cater to the military, but what the hell? I am pretty sure that I could grab any crack head in front of Wal-​Mart (or working in…) and they would do a much better job than Alta Dry Cleaners.
So what happen when I brought all of these discrepancies up to the manager? I was told sorry, WE DID THE WORK so you are responsible for paying for it. But if you bring them back, we will clean them next time for free. Wow, that makes everything o.k., I will be sure to patronize your cleaners again!
To make a long story short, if you want your uniforms, or clothes, or whatever completely screwed up then by all means take them here. Otherwise, go down to the Super Target and buy a iron and do it yourself.

The only reason I use this place is because of pricing. Dry cleaning costs $ 1.89 for dress shirts, $ 3.50 for dress slacks, and $ 7 for suits. But they are definitely not the type of dry cleaner that I’m used to. Back east, my cleaner uses cardboard collar rings on dress shirts and tissue paper to separate hanger from cloth.
That does not happen here. It’s no frills. You’re lucky if your items are bagged in plastic. Don’t expect much from this place and definitely don’t go here for alterations. I left a pair of slacks here to test out their in-​house tailor. When I picked it up, I tried it on and noticed that one leg was slightly longer than the other. And the threading was noticeable.
I ended up taking the slacks with me on a trip back east and dropped them off with my tailor there. He asked me what happened after he was done shaking his head. He then went on a racially-​biased tangent that lasted 3 minutes and was just a smidge from phenomenal. My tailor is a 60+ year-​old Italian whom my family has been loyal to since 1982. I asked him what he thought of California and he said (insert thick Italian accent here), «Where do you go to eat out there? No wonder all you’se are skinny. Ahhh»
I expected the inseam to be uniform and for the tailor to use a thread that very closely matched the fabric of the pant. Oh well, I guess you have to expect less in Murrieta. Where are all the italian tailors working?
PS — Bring cash if you’re total is less than $ 10, otherwise they’ll tack on a fee PER ITEM.
Take me to another place, take me to another land…