Sonoma at Mapleton

I’ve lived in Sonoma for a few years now. I love it. The complex is always clean, the landscape is nicely maintained and the office staff is great. Whenever I had issues with a stuck garbage disposal or dryer not working not working they were fixed immediately. Maintenance guys are very friendly and helpful. During a work trip I had some huge packages delivered, the maintenance staff was nice enough it to apartment. Brittni the office manager is awesome. Very friendly and always ready to help with any issues or concerns. Overall it’s a great place to live!

I’ve lived here since 2010. It’s a clean, quite place. well kept, all employees are very friendly, and maintenance is quick to fix anything.
Apartments are good sized (I have a 1 bedroom) It seems like the huge apartment land, but once you look around, its more down home.

I have lived here going on my third year. I live right in the front next to the leasing office. I choose this property as opposed to all the other in the Murrieta /​Temecula area because they are by far the best looking and the grounds are kept up beautifully. The management staff are awesome Brittni the property manager and Shannon the Assistant. They always go out of their way to accommodate my requests. I would highly recommend this property if you are looking for a place to call home at an affordable rate without giving up quality and size.

I really have to say that I do love living here! It’s such a beautiful place to live. For someone who has lived in a house most of my life Sonoma at Mapleton has made apartment living a great transition!
The apartments themselves are beautiful and this is what caught my attention when I first viewed the complex. I love the layouts, the Windows, the features make this place beautiful. Even outside the grounds are kept so well and it’s just genuinely beautiful.
Everyone in the office is very helpful and kind. They are very attentive and rush to fix a problem. In fact, any time I’ve needed maintenance they are there within a few short hours to remedy the situation.
The neighbors are kind and quiet. With a few exceptions I can honestly say how pleasant and low key it is so live here.
I’m very happy with the choice of making this place home.
I wish there were more bbq’s at the pool and the gym could use some updates but those I can live with :)

I have only lived here for 1 month and in that time I have very much enjoyed this private and quiet complex. The staff are very helpful and professional which is a nice change from the unfriendly service I received from other complexes in the area. The grounds and recreation areas are neatly kept and my neighbors are very friendly and considerate. Couldn’t ask for more! I will keep this updated

The staff at Sonoma are professional and courteous. They provide potential and current residents with sincere hospitality and accommodate all maintenance requests. They have great follow up and are attentive and detail-​oriented. We have had a wonderful experience since the moment we applied and absolutely love our place we call home. Thank you all for maintaining a quiet, comfortable, and nice place to live. We appreciate all you do for us.

If I could give this property 0 stars I would. I rented at this location for 6 months and I followed all rules outlined for the complex. The entire 6 months I heard complaints from other residents of the complex about how horrible the leasing office staff was and how much they disliked living on the premises. I would always disregard all the complaints simply thinking that some people will never be happy. Well I was wrong!
I moved out the first week of December when my 6 month lease was up and I gave a 30 day notice of move out in November. Well, fast forward to the end of January and I received a call from a collections company stating that I owe Sonoma money for move out expenses. First, I never once received a letter in the mail, a phone call or an email from Sonoma that I owed them for any charges. How is it that the collection agency was able to reach me on their first attempt but Sonoma was not? Apparently, operating a phone is beyond their scope of capability. The collection agency told me I was being charged a $ 45 dollar fee for insufficient move out notification. When I called the leasing office they were able to provide me with my 30 day notice, which they signed, right away. How am I being charged for something that they have documentation of? Then they charged an extreme amount of cleaning and painting costs. We called the corporate office Sages Regis 7 times in one day and did not receive a response (very professional). This place will entice you with a low move in deposit but they will over charge you and send you to collections upon move out. This establishment is a total scam! DO NOT LIVE HERE!
They do not have security… OK they have a guy in a truck who drives around once at night and does nothing! I have walked my dog in the morning and a found bum sleeping on a bench inside the complex with beer cans all around him, real family friendly! Cars were constantly getting broken into and a resident even had his motorcycle stolen in the 6 months I lived there. Illegal activity was constantly going on in the complex and the leasing office never seemed to take notice, maybe they were too busy sending fraudulent claims to collections. This place is not worth your money and time. There are plenty of other residential apartments in Menifee and Murrieta please live in one of these locations… unless you enjoy being sent to collections on bogus charges then by all means live happily ever after here.

I have lived at sonoma at mapleton for 8+ years and in that time I have changed units 3 times, on my 3^rd time I had just signed a lease and due to my disability I needed a 1^st floor level unit and was concerned about the affordability aspect of moving again since I had just renewed a lease 3 months earlier. Management worked with me and my daughter to help us transfer. The rents have always been worthy of the apartments and I’ve always get a slight increase if any on my renewals. Brittni, Shannon and Matt went above and beyond to make this happen for me. Management has always been great, on top of things and accomadating. I have been extremely happy living here and have not expirenced any problems in the community. The grounds are well kept, the mainteinance is on top of things and the community has a fitness center, computer room and every apartment comes with a garage and they have a pool area. We have been here for so long because we have been happy here (obviously).
Management does there best to keep things as affordable as possible and provide the best living experience in the area.

My husband and I moved into Sonoma at Mapleton last year and were concerned on how «apartment living» would workout for us. The staff not only made our transition more than comforting, but helped to make us feel at home from the get go! From filling out our applications, to moving in, to today, we have enjoyed every minute in our apartment home. Not only is our unit in an excellent location with amazing neighbors, but the maintenance staff is unbelievable! A few weeks ago we got home from a beach trip to find that our refrigerator had unexpectedly stopped working. The maintenance staff had a new fridge in our kitchen within 45 minutes! We will definitely be renewing our lease!
If you’re looking for a new home, I highly recommend Sonoma at Mapleton!

So… We decided to reconsider this place after we came back from our cruise vacay. We had lots of options to choose from. The other surrounding apartment communities were brand new and had several amazing luxury amenities, which we love! However, since we were looking for a 3 month temporary move while we’re between homes, this place was decent and cheap for a 2 bedroom, 2 bath.
Unfortunately… This place is NOT as good as I thought it would be.
When I called the leasing office, no one answered the phone for HOURS during their «normal business hours»! The reviews about the staff’s laziness on the Apartment Ratings website is correct! I ended up leaving a message for Brittni (the one who assisted us previously). A couple more hours later, some guy named «Matt» called me and said with a chuckle, «Brittni is here, but she’s doing community… manager… property… stuff.» (Oookaay, sir. Are you sure? Sounds rehearsed.) Also, she could call me back when she was able to. No one is too busy for potential paying residents. ;) Plus this place is not new. So there isn’t a big herd of people wanting to rent here as we obviously saw on our visit.
Anyway… «Matt» was so unprofessional and lack phone etiquette. He placed me on hold several times without notice to «figure things out.» He had a hard time answering the questions we had about the apartment we were interested in and the apartment community as a whole (i.e. rent pricing, lease dates, maintenance, etc — nothing difficult). But he kept telling me he wasn’t sure, he didn’t know, and he never heard of things like annual maintenance (even though Brittni confidently spoke to us about all of these things). It was a shockingly different experience. The first time we contacted and inquired about Sonoma at Mapleton, we felt comfortable about the possibility of renting the apartment as they seemed cordial and professional. The reasons we decided against it (at the time) were distance and age (these apts are 9 – 10 years old).
BUT, now… I’ve seen a different side to this place all thanks to unknowledgeable «Matt.» The unprofessional manner that «Matt» dealt with me is the sole reason this place is OUT of consideration. It seems they were only nice in the beginning. SMH. :-/​
Beware Unilocalers.

Very friendly leasing agents. Great patios. Spacious kitchens. Nice gated community and each apartment gets a garage. High ceilings, with crown moulding. Washer and dryer in each unit. Quiet neighborhood And pretty pool area :)

I have live here for over a year now and i like the fact that this place is well kept all the time. Friendly staff members and great Maintenance workers. The pool is available starting at 8 am and you can enjoy the spa till 11 p.m. I think that is awesome. Most apartments will get you out of there by 9 Or 10 p.m. The weight room is right next to the pool. it is small but i guess you cant have it all. They put a sign out to remind you about rent dues on the 1^st of each month. Thats cool. We can all use the reminder. I believe on the best things is that they always give you a heads up with any maintenance work that might be going on by leaving a note on your door to advice you of the upcoming events. Over all I like this apt. The people here a nice and you dont see or hear of any trouble. very safe feeling if you ask me.