Buffalo Wild Wings

I placed an order over the phone for pickup and they completely messed up my order. The girl on the phone even repeated everything right but when I went in to pickup, more than half my order was missing.
I then asked if I can reorder what I was missing but she said it would take 45mins-​1hr.
They even mixed up all the sauces on my wings… Terrible experience. Will NEVER COME HERE AGAIN!

Can I say that I am soooo frustrated! With a limited time for lunch, I placed a take out order for myself and 2 co-​workers. The food was ready on time at 11:40am. The waitress at the front counter was enthusiastic and greeted me warmly. She showed me the items in my bag and all seemed well and back to work I go. NOTE: 15 minutes to get there and 15 minutes back to the office. I’m now 30 minutes into my hour lunch.
My order of pulled BBQ pork sandwich was uneatable. The pork tasted like it had been dipped in salt. My co-​worker tasted it too and confirmed the sandwich was so salty that it could not be eaten. I called the location and the manager was helpful and offered to remake the food but what good is it when my lunch break is over and I can’t come back to the location. The manager then placed me on the «food credit» list for another day.
Well… as I dump my food in the trash can, my co-​worker that ordered the 5 Asian Zings, one of the wings was actually black and not eatable and the carrots and celery were missing. My other co-​worker who ordered 6 Spicy Garlic wings and 2 wings that were burnt and not eatable and also did not have carrots and celery in the order which everyone paid for. So to sum it up… our lunch sucked! None of us ate lunch today.
Again, the manager is willing to replace the food but it sure does not make you feel comfortable to go back. I guess I just will drink lots of water to fill me up since we don’t have anymore time to go and find something else to east

I come to this location cause its the closest to me. But this is one of the busier locations so be prepared to wait more than an hour on a busy night. The service is good and obviously the food is great!

After a late night out, I decided to give this location one more try. As soon as I walked in, the bartender wasn’t as friendly as bartenders at other locations. My friend and I sat down, and asked for waters. The bar tender just kind of sat them down. I started a conversation with him after about 3 minutes and asked how he was doing. He was in a very negative mood and explained to me that he was tired and was going to be working a very long shift soon.
After about 5 minutes he finally approached us and asked if we wanted to order food. I ordered buffalo Mac and cheese. There weren’t many customers in at this point (3 of us all together) so I didn’t expect a 40 minute wait for buffalo Mac and cheese!!! When my food finally arrived (after being ignored for 40 minutes with no words except «your food should be ready soon») my buffalo Mac and cheese was placed in front of me… without the chicken…
The bartender was very unapologetic about the whole situation. I will NEVER come to this establishment again. This buffalo wild wings has TERRIBLE customer service!!!

The service here FUCKING sucks… Lynnette at the bar needs to be fired and the manager Scott is no better. I will never be coming to this place again.

Incredibly slow service. It took forever to even ask for drinks and appetizers, and once we did, they messed up the order. It was about 15 minutes later that they finally asked if we wanted to order anything else, as if all we wanted was water and appetizers. Our server was nice, but she took way too long.

I like this location better then the one on centennial. Definitely cleaner and we seem to win more here if we play the video machines in the bar. If you’ve never been here the food is pretty typical chain restaurant. Nice staff as well.

The staff was friendly however it took over 40 minutes to get our food. We ordered a salad and a wrap. When we asked the server if our food was coming any time soon he responded with «I think there is 3 tickets in front of yours. Food is being really slow tonight.» Ok… Maybe we should fix the problem in the kitchen. If there are 3 tickets in front of ours, you’re telling me that I have to wait close to an hour to get my food. We won’t be coming to this location again.

This might be the worse BWW in Las Vegas. My co-​workers and I recently came in here for lunch for their «fast break» lunch and let me tell you it was NOT fast at all. We all ordered the wings special so I really can’t imagine why it would take sooo long. It even took 15 minuets for a requested blue cheese to show up. Crazy.
If you’re a huge fan of wasting time I certainly recommend this location, otherwise make the trip down the street to Wing Stop and you’ll thank me later.

Wings were good. Which is why I gave it 2 stars. Service at his location seems to get worse everytime I stop by. The bartender gets our drink order wrong than comes by to get our food order and realizes halfway she needs to jot it down. Then of course we ask for 1 more ranch and it seems like I ordered a bunch of wings since it takes 15 minutes to get it. Speaking of wings taking a long time. We ordered a snack size to go before we were done eating and that also took quite a while. Not sure if they were plucking the feathers off the chicken but when we reminded the bartender she seemed like she forgot as well. When she came back with our order there was no” hey sorry for the wait but thanks for coming”. When we thanked her for the wings all we got was a YUP. Between parking and service it can be a hassle Coming to this location.

I tried ordering wings over the phone at 2am to pick up. I called at least 5 times and each time waiting on the phone for someone to pick up for about 8 min till the phone call got disconnected. NO ONE picked up the phone at all. I got frustrated and went into the location to order wings. There was 2 bartenders one blonde girl and one African American guy. I asked the guy what’s the deal with not picking up the phone and he gave me excuse that late at night it’s busy and they can’t pick up the phone. So I looked around and there was about 6 people at the bar and 2 tables. For 2 bartenders that’s NOTHiNG. Horrible service and the bar area was all dirty there was paper and empty cups everywhere!
DONOT order wings from here late at night it’s the worst location ever they should look into some new employees seriously !!!

Better night tonight. food was excellent quality.
Alex, our waiter was also excellent, getting us what we wanted, we we wanted it.
Also.noticed that Tuesdays & Thursdays are super busy nights for this BWW.
I was wrong, and I apologize.

I met up with my cousin and we rolled up in here ready to do some heavy drinking. Unfortunately service was so friggin slow that I couldn’t get to drinking right away.
I guess with it being a Thursday night and football being on, it would be busy but there were so many waiters/​waitresses running by I couldn’t really tell. When they finally got me a drink the wait for food was next.
Anyway, when all was said and done we stopped at the store, bought some alchohol and drank it at home.

WORST SERVICE EVER x2 experiences. I’m sitting here now at 10:49 pm been waiting since 10 for my pick up that I called in at 945! This is ridiculous and when I finally received my food the order was wrong. There was a group of people that walked in and put in an order and got it within maybe 15 min and left. As to why I’m still sitting here I am wondering. On top of that they put me on hold 10 times with about 5 – 10 min hold intervals. This place has really bad customer service. The waitresses take forever and a minute. I have to admit the young lady at the cash out was very sweet didn’t catch her name though. It is now 10:55 pm and I am now leaving. And not returning.

Placed a takeout order when I was out and about; short on time. When I arrived to pickup my order I had to wait 15 minutes before receiving my order which appeared to have been sitting for 15 minutes. Wrote this location twice about the cold food and no response. I used to be a monthly regular and won’t be back.

The smell is much better! Service has improved and the kids are excited to eat. Looking forward to happy hour!
The wing special is a great deal!

Worst service ever.
This location seems to be understaffed.
Which I guess the waitresses pick and choose whom they wish to give good service too and who to ignore. Took 5 min before the waitress welcomed us and took our drink order. Took 30 min to get our food after we ordered, some how there was a mix up and the kids meal we ordered for my toddler didn’t come out. Waited 15 min for that, during that time my toddler didnt understand why mommy and daddy have food and he doesn’t so I shared my burger and onion rings with him and when they brought the food I sent it back we didn’t need it anymore.
Would have cancelled it earlier if somone working there could have given us some kind of explanation to what happened or even apologized, but my family was being shun by the staff there. Our waitress finally came over and brought us napkins after our meal was nearly finished and I had to use the wet wipes I brought. Still no apology, didn’t ask if we needed anything or even how the food was. She didn’t even think to ask if we would like a refill on our drinks. Not once.
I did have the pleasure of watching her give better service to the three tables that were seated after us while trying to catch her to ask for napkins and ranch.
She wouldnt even walk by our table felt like she was completely avoiding it.
Took 10 min to recieve our bill which still had the kids meal I sent back on it.
When I went to leave there were 5 employees taking up the isle next to the hostess podium infront of the exit. Me being 5’2″ I always have a hardtime carrying my newborn in her carseat. I had to say excuse me, which one person moved and I had to say excuse me a second time to which the group of employees were so deep in conversation still didnt hear me so I took it upon myself to shimmy around them with carseat in hand. To which one couldn’t even open the door for me. Not that I ever expect that, just absolutely no customer service.
My husband tipped the waitress $ 5 which she did absolutely nothing to earn. Little does she know my husband works in the service industry, so most of our household income comes from tips. Making us the type of people who like to pay it forward she could have tripled her tip if she gave us average service. My receipt says the server was Lilian.

For my small family of three persons one being a 2 year old toddler, it took 1 hour and 50 min of our time to be seated wait for our food and eat. We were not planning on spending almost 2 hours there we just wanted to eat and leave, not be held hostage to the horrible upsetting service we recieved.
I will be calling the manager tomorrow.
On the bright side the hostess was very accommodating asking if we preferred a booth or table and making sure the sling for the carseat and a booster chair were there for my children.
The food we ordered was also very good, like we were expecting. I tried the new seasonal Boston lager burger and the apple fire wings, which were delicious. My husband got his same favorites a build your own burger and mango habanero wings.
This is the second time at this location we recieved terrible service.

Parking is horrendous at this location, and because so, overpowers any positive news in the restaurant.
The U haul neighbors dominate the parking area with ominous threatening signs.
The restaurant was ok. Standard fair. It was a busy night & tables were crammed next to each other. Bumping elbows & chairs does not condone a pleasant experience.
Food was ok. Have gotten slightly better at other locations. Server was new, but pleasant and handled tables reasonably well.
About equal distance from another location. Will go there next time.

Goddamn this place has slow fucking service. Been coming here for years and every time I have slow ass service. It takes an arm and a leg to get refills and to put new orders in. and my wings came out cold. I really wanted more wings. but have waited so long for service I lost my appetite and i feel like Our waitress dissappeared or clocked out or something. I’ve been meaning to leave this 1 star review for a long time.

60 cent Tuesdays are always the best!
This bww is far from me but we were in the area because we were on our way to Moapa Valley and we wanted to stop by for lunch. Service was excellent. James was an amazing server. Greeted in and out the door. Orders were taken fast and food came out quick. Also tried their lemonades for the first time. Super yummy!!!