Brighton Car Wash & Detail Center

For years went here. Now I’m looking for another car wash. I’ve been getting bad service since last summer. In July I took my truck in for a full detail which includes waxing the exterior and shaming and details interior. They told me it will take 4 hours. They called my in two hours and said that my truck was ready. When I got my truck the carpet was not shampoo, the detail guy told me shampooing was not necessary because my carpets was clean. In December I took my wife car for a quick wax and was told it is a paste wax. They called me in 15 minutes to get my car. When I ask about the wax they told me it was a spray on wax and it is the same. PERHAPS THEY THINK THEIR CUSTOMERS ARE IDOTS.

Last time I was there for a car wash, money and a couple other small things were missing from my truck. Also the tint on my windows was all scratched to hell from them using a squeegee on the inside, I let the manager know, he «apologized» and I left.
Today my boyfriend went to wash the truck, and figured they wouldn’t screw around, since they would probably remember us from the previous incident.
He left a couple cd’s and a pack of cigarettes in the truck, they were all stolen, but the icing on the cake is that my boyfriend stashed $ 15 in there just to see if the little rats could be trustworthy, and what do you know EVERYTHING WAS STOLEN!
Of course the manager was told, and he didn’t do a thing.
THESE PEOPLE ARE THIEVES AND CAN NOT BE TRUSTED!
THEY WILL STEAL & DAMAGE EVERYTHING IN YOUR CAR!

They go above and beyond to make sure your car is as good as new when you come in. And they are the most environmentally conscious car wash I know. I highly recommend them.

Best full service car wash and detail service in town by far. Full crew on staff to make sure car is wiped dry at end. And also Eco-​friendly which is the way to do business.

Great service, familiar faces, amazingly knowledgeable detailers, locally owned and they use renewable energy.

The very worst do not believe the sign that says Naperville award!!! I was there Saturday paid 22.95 it was raining said I just need the interior cleaned the car was worse than when I took it there!!! So I pulled back in and they said sorry and did it over there were still papers and thing in the door jams I said you guys didn’t even clean it out!!! Some you manager comes buy and said its not a detail!!! I have 4 cars in the family and have been going there for 15 years these are new help save your money this place is horrible!!! Never again thanks Brighten

Went today… before I even decided one of the employees starts vacuuming my car, lol
Sorry, not interested, I remember why I haven’t been back for 2 years, the last time I was here they snapped my mirror off.
saw the banner that says voted best car wash in Naperville, I truly lol’d.
Took my car home and washed it myself, looks much better.

They did NOT do a good job on the inside of my car. I did not have time to have them redo it. So when I got home I had to clean my dash and between seats.
I would not recommend this car wash to anyone who wanted a good cleaning on the inside. It’s not worth the $ 20 you pay.

Long time, loyal customer. This is the only place a trust for a good detail /​paint restoration.

I was visiting my friend and we went for long drives. Spring is bug season and after those drives the car was proof of it.
While my friend was at work, I googled for car wash places near the house and Brighton came up as one of the choices. Since it was the closest, I took the car there.
It was a week day, but the place had constant flow of customers. The detailing side looked busier, but there were several customers for car wash too.
They did a good job. It is like an assembly line, with workers assigned for each task. It did not take long and the car was restored to its pre-​bugs glory.

Excellent service ! Everytime I check in they offer me something special (like tire clean or $ 2 off)

I have been getting my car wash at Brighton for 6 years now and I can say they are decent. There were few times I have to call on them because they did not clean my rims well (thats the only reason why I pay for the workswash). I have to mention it everytime I come in. The person who wiped and dried my car was Ian, and I think he did a fantastic job. He took the time to go around the car several times. I also like all the friendly cashier they had in the past. The new person working is not at all friendly, no thank you, no manner, no customer service. She looks like she just got out of bed, did not comb her hair and has a resting bitch face! SMILE woman!

Worst car wash I have ever went to. I had my son with me who is 22 months old. He was sick and I asked them to clean inside of my Mercedes. They moved my seat over a ball of my sons and ran my seat off track. After they tried playing dumb they decided to try and fix it. Them trying to fix it they broke it more. So I told them they need to fix it. The owner Jason claimed he would fix it. Mercedes quoted $ 2500 in damage! They broke my seat frame. Jason denied it and said its my fault the ball was there and they aren’t fixing it. Now I have to take legal matters. To top it off he was rude to me and rude to the service man at mercedes. They did a terrible job cleaning. Crumbs were everywhere.

I’m sure this place does a great job– heck it got best of Naperville. I went in here to get gift certificates as stocking stuffers (theme of the stocking is «shop local» so everything in it is from community establishments). I needed gift cards in $ 10 increments and was told this was not possible, they had to be in $ 20 and up increments. I needed more than $ 20 in gift certificates but the girl at the front desk was adamant that this was impossible to do. I asked if the manager would to come out want to quick check to see if there was a way so that I didn’t have to take the business elsewhere. The girl at the front desk just said sorry, no. So, I’m off to another local business to give them my money.
An Update to my review: The owner contacted me and I find his response acceptable and he also offered to try to personally accommodate in the future if needed. I feel that is what a reasonable business owner should do and I can’t ask for more than that. I can’t give a 5 star rating because I haven’t personally used their services but I am at least happy with how my response was handled.

I splurged and purchased the wash and hand wax for $ 49.99 and received back a poorly detailed car. I asked the detailer if my wash included interior because I really couldn’t tell. Wish I could attach photos to this post. The exterior wasn’t any cleaner then a quick $ 12.00 wash. I feel like an idiot for spending so much money as I could have done a much better job myself for pennies. 1 star for a couple friendly people in the store.

Call me crazy, but an awesome car wash can really make my week. I feel like I’m driving a brand new car every time I leave Brighton!
I’ve been coming here for about 10 years now. Even when I lived on the north side of the city I would still wait to get my car washed until I was in the Naperville area visiting my family. Well worth it!
They have a handful of packages ranging from just a simple outside wash to detailing and the works inside and out. From start to finish you can watch your car shine spankin’ clean.
They use a combination of an auto wash along with a whole crew of employees that hand wash, dry and detail themselves. Brighton can get busy especially on a nice day, but they have a small gift shop inside along with vending machines and a tv, plus benches outside.
If you’re looking for an awesome car wash where you’ll definitely get your money’s worth… look no further than Brighton!

I come here often for «The Works.» It’s a little bit more expensive than your typical car wash, but again, it’s not your typical car wash.
«The Works» includes
— Soft and Foamy HOT tunnel wash
— Vacuum Interior
— Wipe down dash and door jambs
— Clean inside windows
— Tri-​Foam Conditioner
— Tire Shine
— Rust Inhibitor
— Undercarriage Rinse
— Rain-​X Complete Surface Protection plus WHEELS
— Triple Rim Cleaning
— Air Freshener
— Hand towel dry
I get all this done for $ 22.95 and it’s done right. The only reason I am not giving this place 5 stars is because my vehicle was slightly bumped from behind by another vehicle in the tunnel wash. No damage was done to either car and I will continue to go back because it only happened once and these guys are human.

Edit: I had an issue and Jason the owner took care of it. I am willing to give your company another opportunity.
Thanks

Jason, if you are saying no damage was done to my car whilst in your care, you are blatantly lying. I have the receipts from Bill Jacobs BMW for ordering the replacement seat belt guides and the on-​off knob to the stereo. These things were NOT broken BEFORE the automobile was left to Brighton’s care. The reason I did not return your call yesterday is that there is nothing to discuss. The fact remains that the items were broken, my Owners Manual disappeared, the detail was either incomplete or simply misrepresented before purchase. I have no intention of bringing my automobiles back to Brighton and there is nothing you can do to undo the bad experience, as I will no longer entrust my vehicles to your care.
So, the point of discussion passed when I was inquiring about my Owner’s Manual disappearing and your representative informing me that it must never have been in the car as no one could find it in your detail shop. THAT issue was prior to me discovering the broken seatbelt guides (which was concealed by the placement of the seatbelts) and the stereo knob falling off when I turned on the stereo whilst driving the following day.
Yes, you do need to address the recklessness and negligence of your employees, as well as needing to take responsibility for breaking or «losing» items from the automobiles left in the care of Brighton. Fortunately, I maintain coverage on my automobiles to protect against reckless and negligent people. Hence, I did not rant and rave like most anyone else might do. Your other customers are not as likely to be as calm about such issues.
Most everyone understands that «accidents» occasionally happen and plastic trim pieces can break when your employees get in too much of a rush to be careful. What disappoints and makes me most upset is the fact that the services Brighton performed were not what was clearly advertised for the price paid and your failure to simply apologize. You further compound the problem by responding with denial and deflection. I would have simply chalked it up to having been a bad day at your place of business and would not have written the poor review if your employees had simply admitted to what happened. I was not asking for anything more than simple acknowledgement and an apology. The fact that you attempt to deflect responsibility by implying that there was no damage is deplorable at best and only further solidifies my reason in choosing to no longer patronize your place of business.
A simple apology on your part would have been enough to convince me of giving Brighton a chance to keep me as a loyal customer. Unfortunately, you have only given me further reason to take my business elsewhere.
As for before & after photographs, I am very interested in seeing them as they will definitely substantiate precisely what I have stated. So, if you do not mind, share those photographs with all of us, please.

I desperately needed a car wash and this place was AWESOME! The carpet vacuuming is usually want is dine poorly with my car washes but this place was so detailed.
I’ve found my new car wash place!