Buikema’s Ace Hardware Center

This review is being written 6÷5÷2016 for the Ace Hardware, 1030 N Washington St, Naperville, IL.
The selection and organization of materials are good. Prices are high as one would expect, but you pay for the convenience of a neighborhood location.
Overall, this is a handy store if you happen to live nearby and you prefer not to drive to the nearest big box store five miles away.
The management does allow solicitation for money at the store entrance by community groups. Some may like or dislike this policy.

The best time to visit the store is between 9 a.m. and 3 p.m. there’s never any bad parking spots, I always find one right in front of the store, not that I’m lazy or anything but, it feels like I’m a VIP that just arrived add an event, they saved a spot for me, so that is a great beginning before entering the store and I ask somebody for something, they always show me where it is, instead of saying it’s either on I’ll 9 or 10, not like like sears, good luck on finding a salesman and one of those ailes, which go on forever at Ace its compacted with all the basic needs, I know it’s more expensive but price is accountable for no lines, added help getting in and getting out, the attendants need to smile when they help a customer, I even try cracking a joke and the guy that’s with me laughs but they don’t, it’s like they’re stuck in a trance or something, I don’t know maybe they got too much on their mind or their stressed out, me being from california, everybody smiles there maybe, it’s because the Sun is in their eyes and when we go inside the store its like, they still have the effect of the Sun in your eyes, I don’t know but the cashiers at Ace are always smiling, that I’ve noticed so, I kind of feel like when I go to ace, which I go a lot is because, I get what I want, it’s quick and easy, good parking and it saves me time even though it cost me a little extra money, it balances out, its fine with me. I always say money is nice but don’t let it go to your head I remember when I was a kid, my mother would use these coupons, I hated those coupons, you go to one store, they have like a third of what you need, you go to another store another, third and then another store another, 3^rd what about the gas that you spending for these coupons, I think it was ended up to spend more than what the coupons was saving us, I don’t know, I just thought I’d tell you that don’t let the money, go to your head

Great place to stop by when your in the need of something quick and live near the downtown historical area. Beats having to drive out to Home Depot or menards even if it is a little more expensive.

We are big fans. We’ve purchased a Weber grill and a Toro lawn mower there, and everything in between including Christmas lights paint and flowers. We’ve always been happy with the service, and in the seasonal department, there’s no one better than Mitch.

I needed someone to help me with a minor plumbing project and no one at Lowes or Home Depot could help. I drove the extra 5 miles to Ace on Weber Road in Romeoville IL and an associate directed me to the man who works in their plumbing department — Charlie. Charlie showed me exactly what I needed and told me how to install it, showing me how to wrap the Teflon tape around the pipe. I went home, followed Charlie’s direction and was able to install the fixture myself. Perfect! No leaks. A handywoman is born! It’s nice to know that Ace is the place with the“helpful hardware man” — not like the big box stores. I hope Ace stays in business forever! I plan to buy my next gas grill at Buikema Ace because I know I can go there for answers to my questions if I need to.

Ace’s paint department alone is reason enough for me to repeatedly come back. I paint. A lot. I’ve never lived with the same colors for more than 3 years. To me that would be like wearing the exact same style every season. I used to go to paint stores or superstores to get my paint. I would have to stand in long lines, waiting my turn with contractors and painters. Then I discovered that I could purchase Benjamin Moore paint right here. I’ve never had to wait. I’m out the door in just a matter of minutes. No more trekking clear out to Rt 59 or waiting in line behind pros who are there to pick up their 20 gallons of paint. I’ve never even waited in line at all here.
But paint aside, 1) They always have what I need, whether it’s soil, plants, pots, parts, rakes or picture wire. 2) The store is very convenient to shop since it isn’t a mega store. –I don’t walk by isles and isles of lumber, carpet, bathtubs and bidets just to buy a screw driver. 3) Excellent customer service. I don’t think I’ve ever been in there for more than a minute before someone asked me if I need help with anything.
This Ace Hardware feels very «small town» in the sense that they still maintain a friendliness and act as though they know you personally. Something that just isn’t often seen anymore.

This place has a mishmash of everything you need from a hardware store, lots of things you probably don’t, and everything in between. It’s got a very small town «general store» feel for being on the cusp of downtown Naperville, and has the messy feel of your grandmother’s attic — it’s kind of cute, and you can pretty much find everything.
We have come here several times to have keys made and the staff is always friendly and helpful, the prices are reasonable, and the location is convenient.

The people are so helpful there. Small or large projects if someone does not know the way to help they find someone so their logo fits. Ace the helpful hardware «people». Good service, family owned and great place to find stuff that the big box stores do not have. Thanks

I was going to paint my bathroom white. The guy at the paint counter brought me up to speed on what the interior decorators were doing now. «Gray is the NEW white» he said. Looks fabulous! Love the people at Ace.

I like to support old-​school stores like this, but sometimes it’s just not worth it. Customer service here is a mixed bag. After some good experiences in the past, the last couple times I’ve needed something I’ve found them to unresponsive and not really interested in helping me find the hardware solutions I was looking for. I’ll still stop in if I just need to buy something easy, but if I actually need help with something, I’ll go elsewhere.

Just came in for a kitchen garbage can. Employee led me right to them and offerred to drill a set of holes in it for me when I saw the lack of pre drilled models.
Great service.

I must admit Home Depot gets most of my business but this location is my favorite of all the area Buikema’s. Something about the lay out of this store and the yard, works for me. Usually I can find someone eager to help out too. They’ll do price matching on same items and have a rewards program too.
This store got a lot more of my business when I was in Lisle. I’ll drive a little farther when I need that certain Ace charm. There certainly are some items I’d rather get here, than at Home Depot. Spend some time parading down the isles, you’ll find the parts you need to fix those projects you’ve been putting off and not be too overwhelmed as in Home Depot.

Sadly I was in this store on 75^th street for the last time today. After being a customer for 9 years I was treated like a nuisance because I asked to speak to a manager after being told twice over that my screen that had been in their shop was fixed only to find out that the wheels which I had asked to have replaced were not.
The fact that the work wasn’t done was hardly the issue, I just wanted it done and thought that a manager should know so that there would be no further issues. Well, this lady was not afraid to let me know that I had disturbed her almighty dinner. A manager, after a couple of young men had already apologized to me and were being as helpful as they were empowered to be, had to let me know that I was in fact the nuisance. It looks like I am off to become just a number, not a customer and part of the neighborhood, at Home Depot.

I frequently stop here because I know I will get good service and the store is efficiently organized. I can park right in front, get in and get out without wasting time, although I do walk the aisles occasionally to discover things I didn’t know I needed. I get Benjamin Moore paint, painting supplies, screws, gardening supplies, mulch, light bulbs, cleaning tools, grass seed, trash bins, keys, and on and on. It surprises and pleases me how often I find what I need here and can avoid the football-​field sized big box home stores. The crew is terrific. Someone always stops to offer to help and since I often have a problem to be solved their expert help is much appreciated. It’s also good that they take fluorescent bulbs to be recycled. We get our gas grill canisters filled here too. Hours and location are very convenient.

If you are a fan of personal care this spot is for you… YES you WILL pay MORE for anything in the store, but it is worth it for the service you receive. Whether its building a Pinewood Derby car, trouble with a switch, a door knob that just isn’t right, or a fungus in the yard you will get the RIGHT answer EVERY time.
Also great to fill propane tanks!

Pretty good selection without having to go all the way to Home Depot or one of those annoying big box stores. I think this’ll be my new go-​to place for fire wood, so as I don’t have to haul all the way to 75^th. And maybe in the future I will experience the amazing customer service everyone else has spoken of… maybe I just show up when it’s too crowded for that.

The staff is very knowledgeable and can answer all your questions. You can always find someone to help you and they are very friendly. They don’t have the selection and the prices are higher than the big box stores but they make up for that with great service.

I LOVE this place they are truly the helpful hardware men! Oh and they know how to mix their paints.

Customer service +++++
They know their stuff and are friendly at the same time. It is an easy store to get in and out of, as well.

This is the one I would go to. I’ve bought lots of paint here… LOTS. And the several gentlemen that have helped me have been nothing but… well, helpful. The people here actually seem to know what they’re doing, in marked contrast to the Ace Hardware on New York St. I’ve complained about in a previous review.
The store is cleaner, brighter, more organized, with a better selection of nearly everything, it seems… just all around better. I guess it could be out of your way, but if it’s around the same distance, this is just more satisfying to shop at.