China Ying

WORSE PLACE EVER!!! Had them deliver me food and a smoothie the guy forgot my smoothie back at the restaurant and it took over half an hour to get my smoothie and the food was gross!

This place took an hour to deliver and the food was freezing. I got the sesame chicken lunch combo and crab wontons. The wontons were over cooked and I could barely eat the corners so unjust ate the middles which were actually pretty good. The sesame chicken was cold and they just sprinkled sesame seeds on top. The accompanying white rice was also cold. They put broccoli in the sesame chicken and the broccoli was over steamed and brown. It also came with an egg roll and some soup but the soup was also cold so I did not eat it. The egg roll was okay. The worst part was that I had been moving and was unpacking boxes all day so my daughter and I were starving. Ended up having to spend even more money to just get a pizza instead.

At 5:20 pm On Thursday evening, we ordered for delivery on the internet. The website displayed delivery will be made in 60 minutes. We provided our cell phone number and address, which is 5 minutes drive away from China Ying. So they can reach us.
We started watching a TV show which was about 60 minutes long. We assumed our food would be here before the end of the show.
When the show ended, the food was not here. So first, my wife called them, the phone operator, Mr. Jack, replied «Driver is out! Driver is out!» So my wife hang up waited another 10 minutes.
After 70 minutes passed, this time i called. Same Mr. Jack answered «we are making your order now!». So I asked «what do you mean «making now? We ordered 70 minutes ago, and you said driver was out 10 minutes ago.» He kept saying «we are making now, OK?»
I did not think that’s «okay». So i asked a simple explanation. «Where was your driver 10 minutes ago?» Mr. Jack said «please hold». Then I heard him talking with other customer for a few minutes. After it became quiet, he did not come back on the phone for 20 minutes. During that time, i heard several phone calls were ringing through my phone and they were never answered by anyone.
After 90 minutes since we ordered, he came back to phone and said «how can I help you?» with great business voice. I said «yes, please answer my question». He said «what??“and froze for a while, and said «we are making your food right now, okay?».
This time i asked to speak with manager. He said «Mr. Ying is not here». So I asked for cancellation of the order. He said «can I help you with something else?» So I said «Yes, please explain where your driver was before, and why could you let us know you could not make it?»
His answer was «We were very busy right now. If you came to pick up instead of delibery, you could get your food much faster. I cannot talk with you right now.» And he hang up.
My questions:
1.
How could we decide to order for pick up without knowing delivery would take more than 90 minutes?
2.
After 90 minutes, food were not ready. How could we «pick up your food much faster»?
3.
What was Mr. Jack doing for 20 minutes while i was holding phone? And why nobody picked up several incoming calls I heard during waiting?
4.
Without explaining a simple question, how can Mr. Jack work as customer service?
5.
Does Manager Ying know about the situation? Did Mr. Jack report about this «crazy customer» to Mr. Ying?
I did not get any answer from Mr. Jack or manager Ying. After 24 hours, i am still angry, so i decided to write about my experience here.

This place is NOT GOOD! I was very disappointed after ordering this place for delivery and when they showed up, realizing it was not see-​thru Chinese kitchen. The food was just not good.

I just went in to order a smoothie with the tapioca and i literally waited 15 minutes ! No apologies for the wait or anything, just a garbage smoothie that was practically water. Worst $ 3 ever spent. Next time I’ll go to GNC and get a protein shake.

Best sesame chicken in the area. Doesn’t break the bank either! Friendly staff and good location make this a go to for family and friends

Update — 11÷5÷15 — Online Ordering Issues — Eat24
I’m not certain if China Ying was severely understaffed this past Thursday, or if their online ordering host Eat24 never sent our order through. However, my first time attempting to order online, rather than in person or over the phone, will be my last. Eighty minutes later and no food, no explanation, and no apology from the frantic clerk who answered the phone. His response was a hasty, «Do you want to cancel the order?» I’m guessing, from his eagerness to have our order disappear that BOTH Eat24 and being understaffed were ruining his evening?
Though I did opt to cancel the order and receive a refund, I still stand by my earlier praise of their food! I just will never order through their website again.
* * * * *
I find that with the many cute, little Chinese carry-​out shops we have in the neighborhood, I’ve developed a taste for certain favorite dishes from each place. From China Ying, I absolutely recommend the sesame chicken (best I’ve ever had!) and kung-​pow chicken. Both are top-​notch on flavor and presentation. Great quality meat, too!
Oh, and if you’re a fan of boba tea, GET A TARO ROOT SMOOTHIE RIGHT NOW. So, so, so perfect!

Ordered takeout, it arrived promptly — sweet and sour chicken meal with white rice, egg roll, and «chicken and rice» soup, and beef lo mein.
Asked for «no mushrooms, peas, or sprouts» in the lo mein, and the dish tasted so heavily of mushrooms that I couldn’t stomach it — absolutely disgusting. The beef had a strange, melty/​spongy texture. There were virtually no vegetables at all, just some carrot strings. Very generous portion… too bad I won’t eat it.
Sweet and sour chicken is usually impossible to mess up — it’s my «safe bet» order, and my kid likes it, obviously, because it’s basically just chicken nuggets. These were incredibly dry, and instead of being crispy, they were just hard. I took a test bite out of one and it was just a little niblet of chicken… I shook another piece and you could hear the chicken bit rattling around inside.
The rice was alright, didn’t bother trying the soup or egg roll. Not going to order from here again — the food was just gross.

Tried them this evening via GrubHub. Total disappointment! I ordered Black Pepper Chicken. The dish I ended up with was Pepper Steak with chicken substituted for beef. The chicken was completely hidden under mountains of onions and green peppers and the base of the dish was clearly the beef broth from pepper steak. Not the dish I was expecting at all. Total waste of money this evening… not a happy camper at all!

China Ying just opened in the same location where See Thru Chinese Kitchen used to be. On their mailer, they promote that their kitchen uses 100% corn oil, garden fresh veggies, high quality chicken and USDA flank steak. On the day we received the mailer ad, we ordered right away, after seeing that they took over See Thru Chinese, which was the place we always ordered from.
Everything was yummy, no questionable pieces of meat and good flavoring. The only reason I did not give 5 stars was because we were $ 1 away from using our «free one piece rangoon w/​a $ 20 order», yet they would not let us use the coupon

It was okay. They’re close to my house and the delivery was pretty fast, although the young man who dropped off my dinner forgot the drinks. I had to call and ask and they sent him back without question, and he came back very fast in order to drop off the two sodas for me and my mother. They seemed nice, and the food was decent. Our dinners didnt really stand out from any other chinese place we’ve ordered from, though. :/