Courtyard Chicago Naperville

Clean room. Comfy bed. Courteous and accommodating staff. Enjoyable early morning eats. We will be back again!

So 2.5 stars is more appropriate but 3 will do.
The staff at this hotel are incapable of doing their jobs and helping thier guests. The word incompetent comes to mind.
Let’s talk about the screaming children running up and down the hallway at all hours of the day.
Let’s also talk about when I checked in at 130 am with a lot of luggage and not having the key to get into the side door of the hotel actually working.
Overall the room is pretty clean… my room kind of smelled like feet.
Don’t stay here because by the end of your trip especially if you are at the hotel for work you’ll just be annoyed. I am fully annoyed.

Usually when in town for the holidays, we stay at Hyatt Place, but they raised their rates. This Courtyard had very reasonable rates, so we took a chance and decided to stay here.
Pros:
Location-​convenient to 88, near a ton of good restaurants (they are building more; a Fogo was under construction)
Price (they were charging less than surrounding hotels)
Rooms-​standard, but they were able to give us a connecting room to our teens
Market-​they have a little market where you can grab snacks, etc. any time of day.
Free Wi-​Fi
Cons:
Mattress-​hurt my back
Décor-​dated (felt like I was back in the ’80’s.)
Bathroom amenities were minimal; shampoo/​conditioner/​soap. Plus, they should upgrade their soap because it didn’t smell good. (Thankful, I brought all my own stuff.) Teens didn’t and were disappointed.
Cheap one cup coffee machine in room.
Overall, everything was smooth.
Final note: across the hall from us, another guest’s fire alarm went off (only in her room). They switched her room, but it took over an hour for them to turn it off in the middle of the night. I could hear the alarm in our room, but management did give an apology note in the morning.

I have to give a big shout out to the staff over at the Courtyard Marriott in Naperville!
Last year, we had a wedding in our family and we had some family come into town from out east. This included one of our favourite family members, an older man with the beginning stages of dementia. Not only was the Courtyard wonderful in helping us find a great rate for all of these family members, they went ahead an put them in rooms next to each other in an area of the hotel that wouldn’t be as busy/​loud so that it wouldn’t disturb our family member with dementia.
Another concern we had was how to transport all of these family members from this hotel to the house where the gatherings would be held. We were informed that they have a shuttle that runs within a 5 mile radius at no extra cost to guests. Problem solved!
All of these great things aside, the lounge is clean and updated. The courtyard was kept up very well and the rooms were updated and clean!

We will start off by saying this was our hotel for our wedding night. This was our main and only problem throughout the whole event. My (now) wife, booked the block or rooms for our many guests, booked her parents an extended stay for 5+ days, booked herself a suit for three days, and finally a suit for myself and 10 groomsmen for a day. All this was finalized in advance and also assured room availability for myself at noon the day of for the nearly dozen of us to get ready in. That is where the problem starts. We never ended up getting the suite which the guys needed to get ready in. We had to pack into a small room and get ready in the hallway. Staff was very rude and not knowledgeable of any happenings. Our wedding went quite late, 2am. We arrived back at the hotel close to three in the morning. There was at least three other wedding parties staying at the hotel. My wife’s parents received a call from the front desk at around 1:30 AM about noise complaints. Our party had not even arrived back from the wedding, and they so kindly woke up my wife’s parents to inform them about noise that did not involve them or our party. The fire alarms were going off constantly at around 4 AM. Because of Issues with the hotel it caused the entire day to run two hours behind. When we called the speak about it we had of the managers saying we were very rude. And I responded damn right we were. I would not count on this hotel for a big day like a wedding. I wouldn’t even suggested for a one night business trip because you never know when fire alarms are going off for no apparent reason. I could go on and on about the unprofessional and ridiculous actions from this hotel. BE ADVISED!

My wife and I really ended up loving this place! Clean rooms and typical Marriott beds which I really like. Got a del through
and it ws a real bargain. After a day of driving over to Indiana, we elected to sit and watch the Bears game on a big screen in an area of the lobby and had a pizza called in from Giordanos– a great way to wrap up the day. Anna who works in the deli/​bar gave superb service and advice (like telling us to avoid a certain city in Indiana!). This motel is close to shopping and several good restaurants and rest assured, we will be back when in the Chicago area!

The room was nice, and quiet until the fire alarm and the jackhammer in the parking lot on Monday morning. The bed was way too soft but the rest of the room was good. Pretty good location with lots of restaurants just behind the property.

Needed a room for a overnight visit to Wheaton/​Naperville. Booked the Courtyard at a reasonable rate. Mobile check in and out. Full service Bistro and Market. Complimentary parking, Wifi, fitness center, and pool. No microwave oven or refrigerator in the room, but it wasn’t necessary for an overnight stay. Large size room with sofa. Lots of outlets for my electronics. Just what I needed for such a quick stay, but for a longer stay I would need at least a refrigerator in the room. Recommend with caveats.

Stayed 4 nights, forgot several items in the closet. I was disappointed the hotel did not contact me regarding my things. If I did not call and inquire, my things would have just sat in the Lost and Found. The hotel would not send these to a Marriot in my town but and refused to do anything other than FedEx at my own expense… Also left open fudge from Great America on the nightstand the last evening of my stay, In the morning the fudge was covered in crawling ants! Yuck!

While in the Naperville area for a wedding, we stayed at this property and were very happy with the services offered.
The staff was very welcoming upon check-​in and continued to bend over backwards till the moment we checked out.
The room was very clean and well appointed.
I love Marriott prperties because of the consistency of accomodations and this was no exception.
When we awoke on the morning we were leaving, Chicago was receiving a heavy snow and we were flabbergasted to see a hotel employee brushing snow off car windows for guests. Now… that is service…
We would stay again because the location is great, the bed is comfy and the staff is friendly.

I stay at this hotel for work often. I prefer it to the full service Marriott down the street. The rooms are always clean and the staff is friendly and helpful. The sidewalks are shoveled even on the snowiest days. They promptly attend to all requests such as extra towels, early check-​ins and late check outs. Someone seems to always be available to help. When we asked the front desk for restaurant recommendations they offered a few options, gave us directions and a coupon for it. They arranged transportation to the airport on our behalf and offered complimentary shuttle service to shopping and even drove us to the office when we missed our ride. I highly, highly recommend this hotel!

So, I was whisked away by my job for some exciting training in the position of Sales and Event Planning. I was went away to train in Naperville, IL. On one hand, exciting to be somewhere I have never been and this is a position of my dreams with my company which I love. On the other, three weeks away from the hubs! Wah!
Regardless, I was put up in the Courtyard Marriot of Naperville. Since I was going to be living there for nearly a month I was hopeful that it would be a pleasant experience. The hotel is standard. The lobby is modern and cool. Comfortable for working at night. The shuttle, which was my main transportation while in Naperville is kind of tricky. Arranging it was sometimes difficult and it was often late. It would be fine if this trip were for leisure, but having a work day it began to wear on me towards the end. It seemed more poor planning or miscommunication than any thing.
There are many killer restaurants in the area (you can read reviews on my page!) And the fitness center is open 24hrs, which I utilize.
The thing that really made this hotel a great place to stay for three weeks was the staff! Everyone was so sweet and so helpful. They all asked how my training was and gave a lot of suggestions of places to eat nearby and things to do on the weekend. The front desk girl, Jackie was so sweet and always brightened my day. Talking to her felt like chatting with a girlfriend I have known for a while. The shuttle driven, Juan was so funny! Even though sometimes the shuttle was poorly arranged, by the time he picked me up he was so genuine and friendly that I spent my whole ride back laughing with him. This staff is truly top notch. If you want a home away from home in Naperville, you will find it here!

This was the cleanest and nicest hotel I’ve ever stayed in. Every single staff member I encountered was very friendly and welcoming. We booked the king room for our wedding night and I was very pleased. It was like no one has ever stayed in that room. It smelled fresh, the blankets and sheets were like new. Everything was pristine from the floor up. We ordered coffee from their café which happened to be a Starbucks menu. If I ever need a hotel around this area again, I will for sure be staying here. No doubt.

Very nice hotel. I had maybe 6 interactions with varying staff members… each one was pleasant. They must go through a ton of customer service training and it shows! Our room was very clean and the beds to die for!

This was our third annual stay here, and this was our worst experience by far. We could not sleep either night because of teens in and out of their rooms, slamming doors, talking and laughing loudly in the halls and in the courtyard till all hours. I called the front desk numerous times and they said they would take care if it, but they never did. We’ll look at staying elsewhere next year.
Otherwise, I appreciate the complementary wi-​fi, nice lobby area with a modern living room vibe.
I didn’t use the business office or the café, but they looked to have the usual offerings.
Housekeeping was very friendly and helpful.
The grounds were decently maintained and there are restaurants within walking distance.

This was our second time staying here and was pleasantly surprised that the property had recently undergone a renovation. The room was clean and comfortable. Our room balcony faced the interior courtyard and it was a great vantage point to relax after a long day. What makes this 5 star in my opinion though is the service. Staff drove us in the shuttle to our event and picked us up and they were fun and sociable both times. We requested a refrigerator in the room and it was delivered within a few minutes of making the request. The only negative was a loud group of teenagers in town for a lacrosse tournament but other than that it was a wonderful stay.

Nice property;, clean and well maintained. Staff was great; Tim went out of his way to make my stay successful. Several very good food options within short, safe walk from the hotel. I would definitely stay here again.

Absolutely great Courtyard Marriott. Very courteous staff and extremely helpful. This location has one of the best shuttle services, willing to travel pretty far for their guests. The rooms are spacious and the view of the courtyard is beyond pleasant. Cleanliness is paramount, which I am very appreciative of. Wifi is fast unlike some locations. Two thumbs up!

I went to a Multi Vendor event at this place, and even though that was a dud, I think the hotel was pretty nice. Standard? Yes, but never the less, nice.
They had a lounge area for their guest and a little eatery. It was very clean, that’s pretty important when it comes to hotels. I didn’t go in any guest rooms but I did visit their conference rooms. I thought they were pretty small but then again, it’s a chain hotel. I don’t think this is a location for a multi vendor event though.
I might have to consider staying at a Courtyard some time during my travels.

When one stays at a chain hotel, one expects the company’s standards to be met. This hotel meets the requirement so far as service, and the cleanliness of the room are concerned. We arrived late and asked the desk man where we could go for a late meal. I was not looking forward to driving more, in the dark, in a strange city, with snow falling. He advised we call Jason’s deli and have a meal delivered. GOOD ADVICE!
The free breakfast the next morning however was awful — out of several items, things that should be hot were cold and vice versa. Next time, we’ll go out to breakfast.