Excellent customer service! I was looking for a down winter coat on sale. The employees greeted me right away, asked if they could help me, suggested to look at the clearance rack first since all items were 50% off price, and ten minutes later I walked out with coat originally priced at $ 200 for only $ 50! They answered some questions about the coat and seemed knowledgeable about all the products. Great store!
Renee T.
Place rating: 1 Naperville, IL
Not very friendly at this location. Staff seemed annoyed when I had questions about items that weren’t tagged or didn’t have a price tag. I’ve worked retail and understand the frustration on days, but if you’re not customer friendly, don’t work retail.
Lauren K.
Place rating: 5 Chicago, IL
What a great staff they have at this store! Jason, Beth, and Paige were outstanding. So friendly, and helpful. Had an unfortunate circumstance happen with our bag full of the items we bought that night. Jason, Paige, and Beth went out of there way to help us get the same items for the same price. They turned our night around from being a huge disappointment to a great reminder that there are still good people out there!
Samantha B.
Place rating: 5 Naperville, IL
This is a great Eddie Bauer store. It’s huge, clean, and always well organized. The staff are extremely friendly and go out of their way to help you find what you are looking for, but at the same time, they don’t pester you the entire time you are trying to shop. The bathroom, although hard to find, is also very clean! This specific location almost always has sales going on, too. Their sidewalk sales are the best! This is when I stock up on their khakis and flannel-lined pants for my husband. He loves them!
Gail L.
Place rating: 4 Naperville, IL
Dear Eddie Bauer Employees, Thank you for not laughing out loud when my boyfriend deposited me in your entry way, with strict instructions to not buy anything while he got the car. You may have heard me yell, somewhat drunkenly, «OHMYGODITISSOCOLD» as I was attempting to run to the car. For, it was cold, and while my skirt and nylons, while totally sexy and cute, were not appropriate for 10 degree wind chills. I did spy a totally cute cabled hoodie. I do love Eddie Bauer colors. I bet if I had that hoodie on instead of my super cute cashmere Ann Taylor v-neck, I wouldn’t have almost died of hypothermia. So, again, thank you for being warm, and for not attempting to sell me random items of clothing or odd sportswear. Love, Gail L.
Ellen M.
Place rating: 3 Oak Park, IL
One of the best places to get activewear, especially for winter. The coats and jackets come with lots of information on the materials, and they’ll advise you on the best choice for your needs. If you do a lot of winter camping, you might want to check these guys out and avoid getting hospitalized for pneumonia. As far as the daily wear clothes, they aren’t my style but they seem well-made and functional. This store has an attached home store, including curtains, bedding, kids’ bedding, some furnture. Park on the street if you can, or try the lot off Jackson St., in back of the store.