Napa Auto Parts

Went to the NAPA Naperville, IL store today (on 700 Enterprise Court). I have never felt so ignored in my life while in a store. I was the only person in the store, but apparently phone calls and helping people on the phone, and previous business, and paperwork in front of you are more important than helping the person right in front of you ready to hand over money. I’m a patient man, but these guys were ridiculous. I was VERY close to walking out. I was there for a single part and was at the store for close to 30 minutes. The two main guys at the counter seem to be playing, «who can hang on the phone or do something else longer than the other guy so you don’t have to help the customer in front of you» game. Then when the guy finally does help me, there is no apology for waiting, or nice human trying to help to make up for the 20 minute wait, … and then, he takes THREE phone calls while I am standing in front of him. I am obviously not important to this store or these people, they made that abundantly clear. You couldn’t have made me feel more unwelcome or unappreciated or ignore me more than I was. This crew gets the «this is how you don’t do business award.» There has to be some people who want this job more than these guys, they couldn’t care less about what they are doing or helping people. Wow! There is no way I would go back and be treated like that again. Just amazing, really.

I’ve been coming here for years. They almost always have what I need in stock and when they don’t they get it transferred from one of their other locations the same or the next day.

When I turned 15 my Dad brought me to NAPA for the first time to help fix the first car I was going to buy. At that time I learned if I had a question about my car, I could come to NAPA to ask and find a solution. (Pre-​Internet)
Today I came to NAPA at 4:30p to make a fast purchase of «Fix-​A-​Flat». I was declined a purchase by two individuals because they were clocking out and didn’t have time to accept my money.
Conclusion: Avoid going to this specific NAPA at around 4:30 PM due to hesitant workers who put themselves before a customer.
Still Plan on going to NAPA just not this location.

Friendly sales staff with adequate knowledge of automobiles, I would write more but I’m delivering motor oil to the facility, but I would visit this location again, if I am in the area